20 publicaciones de empleo destacadas de it support en 57300 tamaulipas méx. (¡Están contratando!)

Sr. IT Operations Technician
Crunchyroll, LLC —Ciudad de México, CDMX
- Disponible para viajar
- Presencial
Customer Support Technician
Vusion —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Support Representative
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Licenciatura
- Sin título de educación superior
Postulación rápida
Customer Support Technician
VusionGroup —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Application Support Engineer II, Mexico City (MX)
Swiss Re —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
4d
Technical Customer Success Manager, Endpoint Security
Check Point Software Technologies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Linux
- Liderazgo
Postulación rápida
SAP FI / FICO / AA Functional Analyst – AMS Application Support
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Licenciatura
- Mejora continua
Specialist, Contact Center (Trilingual)
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Servicio al cliente
SAP MM & CPI Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Análisis de datos
Senior Customer Support Consultant
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Java
Technical Support Specialist
Motive —Ciudad de México, CDMX
- Administración de personal
- Salesforce
- Inglés
SuccessFactors Functional Analyst – Application Support (AMS)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- ERP systems
- Licenciatura
Technical Support Analyst
Infor —Ciudad de México, CDMX
- ERP systems
- Experiencia en bases de datos
- SQL
Senior Support Engineer
DiDi Global —Cuauhtémoc, CDMX
- Informática
- Inglés
- Java
19h
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- $10,000 a $12,500 por año
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
MPGS Technical Account Manager
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Administración del tiempo
22h
AMS Functional Consultant – SAP MM / SAP FI / SAP SD
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
(Senior) Solution Consultant - NAIC reporting
SimCorp A/S —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- SQL
(Fluent English) Technical Support Consultant (Remote)
SupportYourApp —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
Postulación rápida
6d
Partner Support Specialist
FeverUp —Ciudad de México, CDMX
- Inglés
- Mejora continua
- Capacitación
- Descuento de gimnasio
- Seguro de vida
Postulación rápida

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Sr. IT Operations Technician

Crunchyroll, LLC -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Slack
SaaS

Descripción completa del empleo

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

As a Mexico City-based IT Senior Technician at Crunchyroll, you are essential to empowering our global, hybrid workforce. The ideal candidate will provide technical assistance, administer enterprise applications, and ensure the smooth operation of our IT infrastructure. Expect to troubleshoot complex issues, streamline processes, and collaborate with teams across the organization to deliver unparalleled IT experiences for our employees. Ultimately, your technical expertise and dedication to service will drive the reliable, scalable outcomes that enable Crunchyroll’s continued global growth.

In this role, you will be the primary contact for IT operations at our Mexico City office, responsible for triaging user support requests and maintaining our workstations, servers, and cloud environments. You will act as a key liaison, communicating with both technical and non-technical staff to troubleshoot issues. Additionally, you will manage IT onboarding and offboarding to provide a frictionless experience for our staff. Beyond daily support, you will drive process improvements, keep documentation up to date, and protect our infrastructure by administering accounts and proactively identifying security risks. You will collaborate with our global team members to deliver exceptional IT service worldwide.

Core Areas of Responsibility

Serve as the primary, onsite technical authority for the Mexico City office, taking ownership of local infrastructure, executive support, and day to day IT operations.
Act as the primary point of contact for end-user technical issues, responding to IT help desk tickets, emails, and walk-up requests in a timely and professional manner.
Diagnose and resolve issues across Windows and MacOS endpoints, mobile devices, standard corporate applications, and cloud-based tools.
Provision, configure, and image new laptops and workstations.
Facilitate onboarding employees, and handle the secure decommissioning and wiping of hardware.
Perform routine maintenance and troubleshooting for office printers, network switches, Wi-Fi access points, and conference room equipment.
Assist remote and hybrid employees with VPN configurations, Multi-Factor Authentication setups, access requests, and secure home network connections.
Identifying outages or complex issues, diagnosing them, and escalating them appropriately.
Assist the broader teams with infrastructure upgrades, office build-outs, and the rollout of new enterprise software tools.
Maintain accurate records of IT assets and inventory, and develop user-friendly knowledge base articles and internal Standard Operating Procedures.
Support employees and offices across the globe and are willing to travel based on business needs to provide support to different locations,

About You

We get excited about candidates like you because...

You have 5+ years of experience
You will act as the technical lead for the Mexico City office, partnering closely with local colleagues and seamlessly connecting with our geographically dispersed IT team.
You embody a proactive problem solver who has moved well beyond standard helpdesk support.
You don't just close tickets; you investigate root causes and look for patterns to prevent them from recurring.
You are comfortable bridging the gap between local business needs and global technology standards.
You thrive in a dynamic environment, effortlessly balancing complex infrastructure troubleshooting.
You understand how enterprise systems connect and strongly prefer automating a task over doing it manually twice.
You bring experience with installing, configuring and troubleshooting Apple and Windows computers.
You have experience maintaining hosted and SaaS infrastructures.
You possess admin experience with at least four of the following: Google Workspace, Okta, JAMF, InTune, Atlassian tools, Slack, SnipeIT, or Zoom

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

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it support empleos en 57300 tamaulipas méx.

Sr. IT Operations Technician

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Customer Support Technician

Application Support Engineer II, Mexico City (MX)

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Specialist, Contact Center (Trilingual)

SAP MM & CPI Functional Analyst – Application Support (AMS)

Senior Customer Support Consultant

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Senior Support Engineer

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MPGS Technical Account Manager

AMS Functional Consultant – SAP MM / SAP FI / SAP SD

(Senior) Solution Consultant - NAIC reporting

(Fluent English) Technical Support Consultant (Remote)

Partner Support Specialist

Quiero recibir la alerta de empleo más reciente para it support en 57300 tamaulipas méx.

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