Support Operations Specialist II
OneImaging —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Access
- Administración de personal
- Bachillerato
7d
Video Colorist
Changing Lives Productions LLC —Ciudad de México, CDMX
- $15 a $25 por hora
- Incluye fines de semana
- Home Office (Desde casa)
Postulación rápida
TEMPORAL - Manager Digital & Technology Transformation Property Finance Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Disponible para viajar
- Presencial
- Liderazgo
TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- Experiencia en ventas
Associate Director, Global Process Excellence Marketing
Kraft Heinz Company —Ciudad de México, CDMX
- Mercadotecnia
- Maestría
- Mejora continua
5h

More jobs to discover

Find similar jobs that you might be interested in.

Video Colorist
Changing Lives Productions LLC —Ciudad de México, CDMX
3 years experience editing and coloring short-form video content with narrative structure. The ideal candidate has strong experience with narrative films and…
$15 a $25 por hora
Postulación rápida

Quiero recibir la alerta de empleo más reciente para associate director, en metro lomas estrella cdmx

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

associate director, jobs near metro lomas estrella cdmx

Empleos de Marketing Digital en Mérida, YUC.

Empleos de Digital Transformation Consultant en Ciudad De México

Empleos de Centro Digital en Guadalajara, JAL.

Empleos de Especialista De Contenido Digital en Ciudad De México

Empleos de It Technical Support An en Mexicali, B.c.

Empleos de Operation Specialist en Ciudad De México

Empleos de Chat Support en Coyoacán, CDMX

Empleos de Director Of Marketing en Ciudad De México

Empleos de Director Of Marketing en Desde Casa

Empleos de Marketing en Xalapa, VER.

Empleos de Director Of Marketing en Guadalajara, JAL.

Empleos de Marketing Digital en Desde Casa

Empleos de Marketing Sin Experiencia en Monterrey, N. L.

Support Operations Specialist II

OneImaging -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 7 días

Cualificaciones

Jira
Microsoft Access
Administración de personal
Slack
Bachillerato
DHCP
Capacitación
DNS
Seguridad
ServiceNow
Recursos humanos
Python
PowerShell
Tecnologías de la información

Descripción completa del empleo

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

About the Role

OneImaging is building out its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking a Tier 2 IT Support Operations Specialist to serve as the escalation point for complex technical issues that go beyond first-touch resolution. This role owns root-cause troubleshooting, systems and identity administration, and the technical depth that keeps our support operation reliable as it scales. You will partner closely with the Tier 1 Specialist — handling escalations, mentoring on complex tickets, and helping standardize how recurring problems are diagnosed and resolved. As a small team of 3, this role will also cover Tier I support as needed. This role reports directly to the Director of IT Operations.

Key Responsibilities

Own escalated tickets from Tier 1, diagnosing and resolving complex hardware, software, networkconnectivity, and access issues with independent judgment.
Perform root-cause analysis on recurring problems and partner with the Director to drive permanent corrective fixes rather than repeat break-fix work.
Administer identity and access systems, including Google Workspace administration, group and access management, and endpoint/device management (MDM, Context-Aware Access).
Support and troubleshoot core business applications, integrations, and vendor-specific software escalations.
Configure, image, and deploy endpoints; manage device lifecycle, patching, and endpoint security in coordination with IT Operations.
Mentor the Tier 1 Specialist by reviewing closed tickets, sharing troubleshooting techniques, and shadowing on complex issues.
Build and maintain knowledge base articles, runbooks, and documented escalation paths that raise first- touch resolution rates over time.
Coordinate with third-party vendors and internal stakeholders to resolve multi-faceted incidents, tracking them to closure in Linear.
Contribute to the monthly reporting and recurring-problem analysis the Director produces, surfacing trends from the escalation queue.
Support IT projects, rollouts, and process-improvement initiatives as the support function matures.

Required Qualifications

3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting.
Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity).
Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management.
Experience with endpoint/mobile device management (MDM) and endpoint security.
Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits.
Excellent problem-solving skills and the ability to work escalations independently through to root cause.
Strong written and verbal communication, with the ability to mentor junior staff and explain technical concepts to non-technical users.
Associate's degree in IT or related field, or equivalent experience; high school diploma or GED required.

Preferred Qualifications

CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification.
Scripting or automation experience (PowerShell, Python, or Google Apps Script) to eliminate repetitive support tasks.
Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling.
Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed).
Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Postúlate ahora

Refina tu búsqueda

associate director, empleos en metro lomas estrella cdmx

Support Operations Specialist II

Video Colorist

TEMPORAL - Manager Digital & Technology Transformation Property Finance Specialist, CALA

TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA

Associate Director, Global Process Excellence Marketing

More jobs to discover

Quiero recibir la alerta de empleo más reciente para associate director, en metro lomas estrella cdmx

Related Searches

Explorar empleos en más ubicaciones

About the Role

Key Responsibilities

Required Qualifications

Preferred Qualifications

Fraud and Security Notice:

Equal Employment Opportunity:

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado