The Production Planner owns the LATAM production operations tier of client-service responsibilities (daily comms, transparency, feedback loops, corrective actions, operational escalations) for one of our key global clients.
This role is responsible for running the regional production workflow – PMO standards, planning cadence, asset management, tooling/data hygiene, SLA/reporting – to ensure clean, predictable delivery and transparent client operations.
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Daily counterpart to SVP, Operations; run weekly ops reviews/SLA check-ins/QBR-style ops readouts; ensure transparent dashboards and responsiveness; capture feedback and drive corrective actions
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Cross-Functional Agency Integration: Responsible for day-to-day relationship with Mexico City production hubs and client marketing team
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PMO & Governance: Implement intake-scope-plan-execute-QA-release-archive workflows; manage change control, calendars, and operating cadences
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Capacity & Staffing: Forecast demand; allocate PMs/producers/coordinators; manage utilization, coverage; surface constraints with options/impacts
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Tooling & data - own tool stack for the region; ensure data quality and version control; publish operational dashboards
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Operational Finance (Delivery-Only): Track estimate-to-actuals, burn, schedule variance, and change orders; provide reconciliations and variance narratives with IPA/finance
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Issue Management & Enablement: Triage blockers; coordinate recoveries with IPA; document/close corrective actions; own retrospectives; embed improvements into SOPs/playbooks
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Compliance & Controls: Ensure approvals, brand/legal/safety, data/privacy, and vendor onboarding controls; maintain documentation readiness
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Continuous Improvement: Localize playbooks; champion automation/templates; optimize handoffs and cadences
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Manages intake of versioning and adaptation requests from local and regional markets via Marcel Make.
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Ensures all requests follow a standardized brief format (Smart Brief).
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Validates requests against media plans and delivery requirements.
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Routes work to the right teams using structured, rules-based logic.
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reduce cycle time
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Integrate AI-driven tools into creative and production processes to boost efficiency, elevate content quality, and stay ahead of emerging trends in technology and storytelling
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Experience in program/project management or production operations in multi-market environments
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PM/Workflow: Highly skilled in workflow tools such as Workfront/Airtable (or equivalents), familiar with delivery practices to enable and support production and project management efficiencies
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Data and Dashboarding: Proficiency with distilling dashboard information into actionable / client insights
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Change Management: Previous experience with change management initiatives, ensuring regional adherence to processes and workflows; but able to design custom as needed
