20 publicaciones de empleo destacadas en shipping supervisor (¡Están contratando!)

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Customer Service Success Supervisor

Molex -
El Salto, Jal.

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Información del empleo

Hace 6 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
SAP
Cadena de suministro
Inglés
Licenciatura
Recursos humanos
Experiencia en manufactura
Negocios
Liderazgo
Cadena de suministro

Descripción completa del empleo

Your Job

The Customer Service Success Supervisor is responsible for leading customer fulfillment, shipment execution, service communication, and short-term demand alignment. This role connects Customer Service, Planning, Production, Warehouse, Logistics, and Quality to ensure customer orders are executed on time, risks are escalated, and priorities are aligned with the Master Production Schedule.

What You Will Do

Lead daily customer service and fulfillment activities for assigned customers.
Maintain clear communication with customers regarding orders, shipments, delivery risks, shortages, and recovery actions.
Validate material availability against customer demand, open orders, and shipment requirements.
Support MPS execution by aligning customer priorities with production plans, material availability, and operational capacity.
Follow up on pull-ins, push-outs, past-due orders, demand changes, and critical customer requirements.
Coordinate shipment preparation, documentation, ASN, POGI, carrier pick-up, and delivery follow-up.
Monitor logistics execution, transportation incidents, loading windows, and customer-specific shipping requirements.
Escalate risks related to supply, quality holds, production delays, system issues, or transportation problems.
Coordinate actions between Planning, Production, Warehouse, Logistics, Quality, Purchasing, and Customer Service.
Ensure SAP, EDI, customer portals, order status, shipment data, and documentation are accurate and updated.
Manage customer escalations and follow up on corrective or preventive actions until closure.
Monitor customer scorecards, service performance, shipment accuracy, and fulfillment KPIs.
Identify improvement opportunities to strengthen customer service, demand execution, and shipment reliability.

Who You Are (Basic Qualifications)

Bachelor's degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or related field.
7+ years of experience in Customer Service, Supply Chain, Planning, Logistics, or Materials Management.
3+ years of supervisory or leadership experience preferred.
Knowledge of order management, fulfillment, MPS, material availability, shipment execution, ASN, EDI, SAP, and customer portals.
Experience in manufacturing, automotive, electronics, or high-volume operations preferred.
Strong communication, follow-up, escalation, and problem-solving skills.
Bilingual English/Spanish preferred.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

{Insert company language from Company Boilerplate Language Guide }

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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