Overview:
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities:
The Opportunity
The role of the Customer Information Analyst has the objective of supporting PepsiCo Beverages North America Team; this includes Canada by analyzing customer data and tax information. Giving validation of its legality and correct follow-up on each case.
The analyst will be part of a dynamic group, making sure all the initiatives are accurately implemented, so all teams involved can perform their best to achieve strategic goals.
The analyst is expected to have strong communication and analytical skills with finance global teams as well as project designers since they will be implementing new processes constantly.
Your Impact
As Commercial Assoc Analyst your functions would consist of …
- Follow-up requests and provide solutions to all the stakeholders.
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Maintain continuous and open communication with stakeholders to gather feedback, apply insights, and enhance service level agreements with SLA’s.
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Manage the tickets flow request, understand the need for each ticket and the business plan can make the prioritize of response.
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Establish process to identify, track, resolve, and report result about customer issues.
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Participate in fine-tune activities to improve process efficiency.
Qualifications:
Who Are We Looking For?
Graduated from Business Administration career, Engineer or Data & Analytics related career (up to 2 years).
1 year of experience in Commercial, Finance, Customer Service Areas (desirable).
Advanced skills on Microsoft Suit, especially Excel.
Advanced English language proficiency, both written and oral communication.
Advance French language proficiency, both written and oral communication.
Experience in using different sources of information to compile and integrate.
Knowledge of data governance models and Customer/Material hierarchies.
Proficient on creating dynamic dashboards and/or reports at different levels of detail using the PepsiCo standard resources.
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us:
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Opportunities to learn and develop every day through a wide range of programs.
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Internal digital platforms that promote self-learning.
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Development programs according to Leadership skills.
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Specialized training according to the role.
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Learning experiences with internal and external providers.
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We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
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Financial wellness programs that will help you reach your goals in all stages of life.
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A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
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And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
