20 publicaciones de empleo destacadas en crm coordinator (¡Están contratando!)

Operations Supervisor
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Postulación rápida
6d
Senior Marketing Manager – GDL
CobaltoTalent —Ciudad de México, CDMX
- Tiempo completo
Postulación rápida
Email Marketing - Associate Strategist
jetfuel.agency —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Mercadotecnia
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Service Agent
CXCENTRODECONTACTO —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Freight Forwarding Sales Specialist - Mexico City
Logistics ARO —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Postulación rápida
Coordinador Regional Autoservicios - Chihuahua
PPG —Cuautitlán, Méx.
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Inglés
Postulación rápida
Pricing Manager
RS Group —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- ERP systems
14d
Senior Marketing Manager - GDL
Cobalto Talent —Guadalajara, Jal.
- Experiencia en ventas
- Inglés
Postulación rápida
Patient Coordinator y ventas
Hospital CER —Tijuana, B.C.
- $18,000 a $20,000 por mes
- Correo electrónico
- Experiencia en ventas
- Mercadotecnia
- Servicio al cliente
Postulación rápida
5d
Senior Marketing Manager
Cobalto Talent —Guadalajara, Jal.
- Tiempo completo
- Experiencia en ventas
- Inglés
Postulación rápida
Project Management
Tres R —Álvaro Obregón, CDMX
- $20,000 por mes
- Aplicaciones en linea
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Habilidades de organización
Postulación rápida
Coordinador de Ventas
GRUPO EMPRESARIAL INNOVACIÓN —Toluquilla, Jal.
- Desde $28,000 por mes
- Medio tiempo
- Experiencia en ventas
- Inglés
- Experiencia en bases de datos
Postulación rápida
8d
Operations Coordinator
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Salesforce
Postulación rápida
Operations Coordinator / Assistant
Outsourcing Advantage —México
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Remote Executive Assistant - Operations & Project Management Focus
FreedUp —México
- Tiempo completo
- Home Office (Desde casa)
- CRM software
Postulación rápida
Business Operations Coordinator
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
6d
Admissions Coordinator | Bilingual (English & Spanish)
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
Postulación rápida
Customer Experience Coordinator - Resident Support
Workana —México
- Medio tiempo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
Postulación rápida
Community Programs Coordinator
Million Dollar Sellers —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Disponible para viajar
- Capacitación
- Programa de referidos
Postulación rápida
14d
Real Estate Deal Analyst & Coordinator
Pavago —México
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Habilidades de comunicación
Postulación rápida

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Operations Supervisor

CXCENTRODECONTACTO
Monterrey, N. L.

Postulación rápida

Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Administración de personal
Servicio al cliente
Inglés
Microsoft Office
Licenciatura
Capacitación
Liderazgo
Administración del tiempo

Descripción completa del empleo

Operations Supervisor

About One Call

One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. With more than 30 years of experience, One Call partners with insurance carriers, third-party administrators (TPAs), and self-insured employers to simplify the claims process and improve outcomes for injured workers.

Headquartered in Jacksonville, Florida, One Call delivers end-to-end healthcare coordination through an innovative, technology-enabled platform and a nationwide network of providers. Our mission is to ensure injured workers receive timely, high-quality care while delivering exceptional service to our clients and partners.

Position Summary

The Operations Supervisor is responsible for leading a team of Customer Service Agents (Care Coordinators) in a fast-paced contact center environment. This role focuses on driving operational excellence by coaching team members, monitoring performance, ensuring service quality, and achieving departmental KPIs.

The ideal candidate is an experienced people leader with strong analytical skills, excellent communication abilities, and a passion for developing high-performing teams while delivering outstanding customer experiences.

Key Responsibilities

Lead, motivate, and develop a team of Customer Service Agents (Care Coordinators).
Monitor daily operations to ensure productivity, quality, attendance, and service level goals are achieved.
Conduct regular coaching sessions, performance reviews, and action plans to support employee development.
Analyze operational metrics and identify opportunities for process improvements.
Handle customer, client, and operational escalations in a professional and timely manner.
Ensure compliance with company policies, procedures, and quality standards.
Partner with Operations Managers and support departments to achieve business objectives.
Monitor schedule adherence and workforce performance to maximize operational efficiency.
Prepare and communicate performance reports, trends, and recommendations to leadership.
Foster a positive, collaborative, and results-driven work environment.
Support onboarding, training, and continuous development initiatives for new and existing team members.

Qualifications

Required

Minimum of 3 years of experience in a BPO or contact center environment.
Previous leadership experience as a Senior Agent, Team Lead, Supervisor, or similar role.
Advanced English communication skills (written and verbal).
Strong leadership, coaching, and team development skills.
Experience managing KPIs, productivity, quality, and service metrics.
Proficiency with CRM systems, Microsoft Office, and reporting tools.
Excellent organizational, analytical, and problem-solving abilities.

Preferred

Experience in healthcare, medical scheduling, workers' compensation, insurance, or case coordination environments.
Experience leading customer service or operations teams supporting U.S.-based clients.
Bachelor's degree or equivalent professional experience.

Skills & Competencies

Leadership and people development.
Performance management and coaching.
KPI analysis and data-driven decision-making.
Conflict resolution and escalation management.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Adaptability in a fast-paced environment.
Customer-focused mindset with a commitment to operational excellence.
Continuous improvement and process optimization.

Work Environment

On-site BPO/contact center environment.
Fast-paced, performance-driven operation.
High-volume customer interactions and operational demands.
Cross-functional collaboration with Operations, Quality, Training, Workforce Management, and Client Services.
Flexibility to support changing business needs and operational priorities.

Benefits

Competitive base salary.
Law benefits.
Food vouchers.
Monday–Friday schedule.
Professional growth and career development opportunities.
Collaborative and dynamic work environment.

Schedule

Monday to Friday
9:00 am to 6:00 pm

Location

Dr. Roberto J. Cantú 2777, Ampliación Comercial Doctores, 64710 Monterrey, N.L.

Join One Call and lead a high-performing team dedicated to delivering exceptional customer experiences while helping injured workers access the healthcare services they need.

Postulación rápida

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Operations Coordinator

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Business Operations Coordinator

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