11 publicaciones de empleo destacadas en smart & final (¡Están contratando!)

Remote Technical Support Agent | Smart Home Technology
Resolv.Global —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Servicio al cliente
- Inglés
Postulación rápida
Purchasing Manager
The Standard, Mexico City —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Contratos
Customer Excellence Intern
Emma – The Sleep Company —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Inglés
13h
Ayudante de almacén
SERVICIOS ORLAMEX S.A DE C.V —Toluca, Méx.
- $8,500 a $9,690 por mes
- Turno de 12 horas
- Bachillerato
- Almacén
- Experiencia en almacén
- Estacionamiento gratuito
- Permiso de maternidad y paternidad
Postulación rápida
FP&A Supervisor
Wonderful Citrus —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Postulación rápida
Working Supervisor - AR Disputes O2C
Xylem —Guadalupe, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Tax Intern (full-time)
Emma – The Sleep Company —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
Area Sales Manager (Guadalajara, Mexico)
Ajax Systems —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Habilidades de comunicación
Postulación rápida
Data Scientist
Magna International —Ramos Arizpe, Coah.
- Azure
- Doctorado
- ERP systems
Postulación rápida
Senior Travel Concierge
Hire Overseas —México
- Tiempo completo
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Paid Ads Specialist
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Liderazgo
Postulación rápida

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Remote Technical Support Agent | Smart Home Technology

Resolv.Global -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

CRM software
Servicio al cliente
Inglés
Microsoft Office
Uso de computadora
Habilidades de comunicación

Descripción completa del empleo

We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico.

In this role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their technology working the way it should.

The company you will be supporting works with leasing companies across the US to provide and maintain smart home technology solutions in residential properties. Their focus is on building lasting relationships with clients by making sure residents are well looked after long after they move in. If you enjoy solving technical problems, explaining things clearly, and giving people a genuinely helpful experience, this role is a great fit.

This is a fully remote, full-time position based in Mexico. Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the actual devices you will be supporting, so you will feel confident and well-prepared before going live.

Please note: You must meet the hardware requirements before your start date. Candidates who do not meet these requirements will not be able to move forward in the process.

What You Will Do

Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices
Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions
Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology
Log and manage all interactions accurately in CRM software
Handle both voice and email support channels, managing multiple tasks at the same time
Stay up to date with product changes and adapt to an evolving support environment

Schedule and Compensation

$5.50 USD per hour
Paid weekly in arrears
Independent Contract
Mon to Fri, 8:30 AM – 6:30 PM MST
Training duration: 4 to 5 weeks (paid)

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)
16 GB RAM
i5 processor and up
Dual monitors
Webcam
Headset with mic
Fibre internet with a wired connection (Ethernet cable)
Backup power solution
Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

Resume and Prescreen Questionnaire Review
One-Way Video Interview
Live Interview
Final Interview
Offer

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

Requirements:

What We Are Looking For

Strong verbal and written communication skills in English
At least 1 year of customer service experience, ideally in a role that handled both calls and emails
A genuine interest in technology and the confidence to troubleshoot device and connectivity issues
Good physical dexterity for working with smart home hardware during the hands-on training period
Experience with CRM software and solid general computer skills
A patient, methodical approach to problem-solving with the customer always in mind
The ability to manage your time and stay focused in a fast-paced remote environment
Comfort with basic financial and leasing terminology, as you will be working in a property management context
Currently residing in Mexico

Postulación rápida

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Remote Technical Support Agent | Smart Home Technology

Purchasing Manager

Customer Excellence Intern

Ayudante de almacén

FP&A Supervisor

Working Supervisor - AR Disputes O2C

Tax Intern (full-time)

Area Sales Manager (Guadalajara, Mexico)

Data Scientist

Senior Travel Concierge

Paid Ads Specialist

Other jobs to consider

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