Role description
Scrum Master
Scrum Master I
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
UST is searching for a Scrum Master who will facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement sessions.
The opportunity:
- Partner with Product Owners, Business Analysts, Solution Architects, Data Engineers, QA teams, and business stakeholders to prioritize and deliver business value
- Manage Agile delivery using Azure DevOps (ADO), including backlog management, user stories, sprint planning, work item tracking, dashboards, and reporting
- Maintain ADO hygiene and structure so that status is transparent and self-service for teams and stakeholders, minimizing the need for manual status requests
- Track sprint progress using Agile metrics including velocity, burndown, capacity, sprint commitments, and release readiness
- Identify and remove delivery impediments while proactively managing risks, issues, assumptions, and dependencies (RAID)
- Coordinate cross-functional dependencies across technology, data, analytics, and business teams to ensure successful delivery
- Translate Azure DevOps data into executive-friendly reporting (dashboards, presentations) for project leadership and stakeholders
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field
- 5 - 8 years of experience serving as a Scrum Master for Agile delivery teams
- Required Experience & Knowledge
- Strong hands-on experience using Azure DevOps (ADO) for backlog management, sprint planning, work tracking, dashboards, and reporting
- Proficiency with Microsoft Office Suite, Confluence, and Microsoft Teams
- Experience building executive-level status reporting (e.g., PowerPoint decks, Power BI or similar dashboards) directly from Agile delivery data
- Agile Frameworks & Methodologies
- Strong understanding of Agile frameworks including Scrum, Kanban, and Lean Agile principles
- Experience facilitating Agile delivery across cross-functional teams consisting of Product Owners, Architects, Developers, QA Engineers, Data Engineers, Analysts, and business stakeholders
- Strong understanding of Agile metrics, release planning, capacity planning, dependency management, and continuous delivery practices
- Ability to track sprint progress using velocity, burndown, capacity, sprint commitments, and release readiness
- Expertise in story estimation, backlog grooming, sprint planning, release planning, and capacity planning activities
- Scrum Master Core Competencies
- Proven ability to identify delivery risks, remove impediments, and successfully drive project execution
- Experience managing Agile delivery including backlog management, user stories, sprint planning, work item tracking, dashboards, and reporting
- Ability to maintain ADO hygiene and structure so that status is transparent and self-service for teams and stakeholders
- Communication & Leadership
- Excellent communication, facilitation, stakeholder management, and conflict-resolution skills
- Strong English language proficiency, including verbal communication, written documentation, meeting facilitation, and executive-level status reporting
- Ability to translate Azure DevOps data into executive-friendly reporting for project leadership and stakeholders
- Ability to collaborate effectively with geographically distributed onshore and offshore delivery teams
- Experience working within Healthcare Payer organizations
- Familiarity with healthcare data domains including Claims, Membership, Enrollment, Providers, Clinical, Quality, Risk Adjustment, or Regulatory Reporting
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent Agile certification
- Experience supporting enterprise cloud migration, data modernization, or analytics transformation initiatives
- Experience working within distributed onshore/offshore delivery models
Benefits
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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#LI-Remote
Skills
Agile, Azure DevOps, Scrum, Application Migration, Digital Transformation, Kanban, Lean, Stakeholder Management, Project Management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
