Who We Are
At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.
Our Global Reach
JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
We believe great ideas can come from anywhere, and often, they come from you. As an intern at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.
About Your Program
You’ll be joining the JD Young (JDY) Internship Program, designed to give early-career talent hands-on exposure to real projects, real responsibilities, and real growth. Over 3–6 months, you’ll work alongside experienced teams, build fundamental skills, and gain insights into how a global business operates.
About The Team
Alongside mentorship and learning experiences your day to day role will cover responsibilities such as:
Deliver excellent customer experience and high-quality customer service, responsible for tracking and supervising the full lifecycle from order placement to payment and checkout, including after-sales processes.
Manage project operations, oversee overall project risk and health, coordinate cross-functional resources to ensure successful delivery, resolve operational issues, optimize customer experience, control receivables, and manage after-sales services.
Establish Standard Operating Procedures (SOPs) for all operational processes, continuously optimize SOPs, coordinate resources to resolve system-related issues, and track outcomes.
Design customer operations strategies using the “Ten Questions” operational framework to improve efficiency and customer satisfaction.
Execute customer operations and CRM configuration, including master data setup, go-live validation, customer onboarding and training, fulfillment tracking, issue resolution, and system usage training (procurement, payment, delivery, acceptance, after-sales, reconciliation, invoicing).
Monitor and follow up on overdue accounts to ensure timely collections and minimize financial risk.
Support Key Account Managers in developing customer credit/payment terms and coordinating customer review meetings.
Handle customer after-sales cases, manage claims, and track issue resolution to closure.
About You
We're looking for the brightest of minds to join our Team, here's who we're looking for:
Languages: Fluency in Mandarin is essential alongside Spanish or English
Currently (or recently graduated from) university in Mexico or relocating back to Mexico.
Relationship Management: Strong ability to build and nurture relationships
Commercial Curiosity: Keen to learn about commercial business development
Communication: Excellent verbal and written communication skills, with the ability to negotiate and influence at all levels.
Problem-Solving: Strong analytical and problem-solving abilities to address client needs and challenges.
At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.
Ready To Apply?
Don't leave yourself wondering 'what if'. Hit apply and see where your curiosity can take you at JD.com.
