20 publicaciones de empleo destacadas de customer retention en ciudad de méxico, dif (¡Están contratando!)

Senior Specialist, Customer Success Operations & Enablement
Mastercard —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Customer Success Manager
Pencil —Ciudad de México, CDMX
- Tiempo completo
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
3d
Digital Customer Success Associate
Infobip Ltd —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Análisis de datos
- Inglés
6d
Customer Success Specialist Mgr
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Maestría
- Licenciatura
Sr. Account Executive - VIP Segment
albo —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
Postulación rápida
Customer Success Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Outlook
- Administración de personal
- Inglés
Transcon (Ground Transportation) Customer Service Representative
Expeditors —Del Valle Centro, CDMX
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Inglés
Postulación rápida
Account Manager (LATAM)
Kinective —Ciudad de México, CDMX
- $730,000 a $748,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Technical Customer Success Manager, Endpoint Security
Check Point Software Technologies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Linux
- Liderazgo
Postulación rápida
Ciudad de México | Customs Brokerage - Customer Service Representative
Expeditors —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
6d
Client Success Partner - Spanish & English Bi-lingual
SpotOn —Ciudad de México, CDMX
- $55,100 a $81,700 por año
- Tiempo completo
- Bilingüe
- Mercadotecnia
- Servicio al cliente
- Seguro dental
- Seguro de la vista
Postulación rápida
6d
Customer Integration Engineer (Contractor)
Hello Patient —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Azure
- Inglés
- Desarrollo de software
Postulación rápida
Customer Success Manager Core - Portuguese Speaker
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
10d
DoorDash for Business Support Representative
DoorDash —Ciudad de México, CDMX
- $18.80 a $27.60 por hora
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Sales Development Representative
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
Apps & Games Business Development Manager, Mexico and Spanish-Speaking Latin America
Apple —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Mercadotecnia
3d
Implementation Lead, Uber for Business Mexico
Uber —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Presencial
Customer Success Manager - Scale Team
Smartly —Ciudad de México, CDMX
- Español
- Inglés
- Habilidades de organización
Postulación rápida
LATAM Commercial Sales Manager - Mexico City
Circana Tech Mexico —Granada, CDMX
- Correo electrónico
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Maestría
Postulación rápida
14d
LOPOP Support Representative
DoorDash —Ciudad de México, CDMX
- $18.80 a $27.60 por hora
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad

Quiero recibir la alerta de empleo más reciente para customer retention en ciudad de méxico, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

customer retention jobs near ciudad de méxico, dif

Empleos de Customer Success Manager en Monterrey, N. L.

Empleos de Customer Success Manager en Ciudad De México

Empleos de Customer Service en Veracruz, VER.

Empleos de Customer Success Manager en Guadalajara, JAL.

Empleos de Content Lead en Coyoacán, CDMX

Empleos de Technical Lead en Ciudad De México

Empleos de Inside Sales Mexico en Ciudad De México

Empleos de Customer Success Specialist en Ciudad De México

Empleos de Customer Success Specialist en Desde Casa

Empleos de Systems Specialist en Guadalajara, JAL.

Empleos de Customer Success Specialist en Monterrey, N. L.

Empleos de Customer Success Specialist en Del Valle Norte, CDMX

Empleos de Guest Service en Playa Del Carmen, Qroo.

Empleos de Customer Service Representative en Querétaro, QRO.

Empleos de Customer Service Representative en Zapopan, JAL.

Empleos de Customer Service Representative en Ciudad Juárez, Chih.

Empleos de Customer Service Representative en Hermosillo, SON.

Empleos de Unit Electronics Service en Ciudad De México

Empleos de Community Manager en Guadalajara, JAL.

Empleos de Customer Success Manager en Desde Casa

Senior Specialist, Customer Success Operations & Enablement

Mastercard -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Microsoft Powerpoint
Microsoft Excel
Administración de personal
Inglés
Seguridad informática
Licenciatura
Portugués
Ciberseguridad
Gestión de cuentas
Mercadotecnia B2B

Descripción completa del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Customer Success Operations & Enablement

Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
Responsibilities
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
Customer Engagement:

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing the Business:

Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data

Technical & Program Readiness:

Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

All About You:

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Advanced Word, Excel, and PowerPoint skills
Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners

Spanish and fluent English (advanced Portuguese highly desirable)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Postúlate ahora

Refina tu búsqueda

customer retention empleos en ciudad de méxico, dif

Senior Specialist, Customer Success Operations & Enablement

Customer Success Manager

Digital Customer Success Associate

Customer Success Specialist Mgr

Sr. Account Executive - VIP Segment

Customer Success Sr. Analyst

Transcon (Ground Transportation) Customer Service Representative

Account Manager (LATAM)

Technical Customer Success Manager, Endpoint Security

Ciudad de México | Customs Brokerage - Customer Service Representative

Client Success Partner - Spanish & English Bi-lingual

Customer Integration Engineer (Contractor)

Customer Success Manager Core - Portuguese Speaker

DoorDash for Business Support Representative

Sales Development Representative

Apps & Games Business Development Manager, Mexico and Spanish-Speaking Latin America

Implementation Lead, Uber for Business Mexico

Customer Success Manager - Scale Team

LATAM Commercial Sales Manager - Mexico City

LOPOP Support Representative

Quiero recibir la alerta de empleo más reciente para customer retention en ciudad de méxico, dif

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado