Elevate your career with Thomson Reuters and join our purpose to inform the way forward.
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
Role Summary: The Application Analyst provides responsive, customer-focused operational support for assigned application systems. In this role, you will help reduce customer impact from application issues, investigate root causes, implement documented resolutions and workarounds, and partner with technical teams to keep critical platforms running reliably.
- Hybrid Working Model: 2-3 days per week in the office.
- Experience Required: 0-3 years of relevant work experience.
About the Role:
- Analyze and resolve low-complexity customer application issues using documented solutions, troubleshooting steps, and established support processes.
- Assess the scope and customer impact of application issues and execute workarounds to restore service as quickly as possible.
- Escalate issues appropriately and engage technical teams or subject matter experts when additional support is needed.
- Provide guidance and training to users on application functionality, correct operation, constraints, and common user-related issues.
- Proactively monitor production and non-production environments and applications to identify potential issues.
- Conduct low-complexity root cause analysis and correlate application issues with related system or environment problems.
- Support smaller projects or issues that require a focused area of technical expertise.
- Participate in project planning sessions and contribute to status updates for customer issues, projects, and operational activities.
- Manage multiple and sometimes competing priorities with guidance while following defined standards and procedures.
- Communicate regularly with team members, share knowledge, and contribute to a collaborative support environment.
- Depending on business needs, this role may also include making general or site-specific modifications, updating system documentation, manipulating data, defining enhancements, and providing input for technical plans and solutions.
About You:
You’re a fit for the role if your background includes:
- Experience in application, technical, or customer support with a strong focus on delivering excellent service.
- Proficiency in SQL and a foundational understanding of database administration concepts.
- Strong analytical, problem-solving, and troubleshooting skills.
- A customer-first mindset and the ability to communicate clearly with both technical and non-technical audiences.
- Ability to work independently while contributing effectively to a team environment.
- Excellent verbal and written communication skills.
- Awareness of programming concepts, database usage, and Internet-based applications.
- Ability to multitask, prioritize work, and remain effective in a fast-paced support environment.
Technology Used:
- Web-based software platforms
- SQL and database tools
- Microsoft 365 tools, including Outlook, Teams, Excel, and related productivity applications
- Application monitoring, ticketing, or support workflow tools, as applicable
Education/Certification(s):
- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience.
- Relevant technical certifications are preferred but not required.
Success in this Role:
- Respond quickly and professionally to application issues while keeping customers and stakeholders informed.
- Follow documented support processes, escalate appropriately, and contribute to reliable issue resolution.
- Identify recurring issues, share knowledge with the team, and help improve support quality over time.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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