20 publicaciones de empleo destacadas de supply chain policy & en querétaro, que (¡Están contratando!)

Customer Service Representative
Watlow —Querétaro, Qro.
- Microsoft Excel
- Servicio al cliente
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
11h
Indirect Operations Buyer
Autoliv Mexico —Querétaro, Qro.
- Administración de personal
- Inglés
- Negocios
20h
NPI Buyer
MKS Inc. —Benito Juárez, Qro.
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Postulación rápida
18h
Onsite Support Manager- Aviation Tooling
RHINESTAHL CORPORATION —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
3d
Coordinador Proyectos en Automatización y Control (PLC)
Turner & Townsend —Santiago, Qro.
- Tiempo completo
- Bilingüe
- Español
- Ingeniería
Postulación rápida
OFCI Project Manager, Industrial and Data Center Construction Projects
Turner & Townsend —Santiago, Qro.
- Tiempo completo
- Español
- PMP
- Inglés
Postulación rápida
Project Manager MEP - Industrial and Data Center Construction Projects, Mexico
Turner & Townsend —Santiago, Qro.
- Tiempo completo
- Español
- Ingeniería
- Inglés
Postulación rápida
Data Center Security Manager, QRO DC Security, QRO DC Security
Amazon Data Services MX, S. de —Querétaro, Qro.
- Tiempo completo
- Inglés
- Liderazgo
Senior Cost Manager - Data Center Construction Projects, Querétaro
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Inglés
- Microsoft Office
- Habilidades de organización
Postulación rápida
Civil Site Manager - Data Center Construction Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Bilingüe
- Español
- PMP
Postulación rápida
Contract & Claim Manager - Manufacturing Construction Projects, Guanajuato
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Contratos
Postulación rápida
MEP Desktop Assistant - Industrial and Data Center Projects
Turner & Townsend —Santiago, Qro.
- Tiempo completo
- Bilingüe
- AutoCAD
- Español
Postulación rápida
13d
MEP Quality Project Manager - Data Center Construction Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Español
- PMP
- CAD
Postulación rápida
14d
Special System Site Supervisor - Data Center Construction Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Inglés
Postulación rápida
Commissioning Manager MEP - Data Center Constructions Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Bilingüe
- Español
- Ingeniería
Postulación rápida
Electrical Site Supervisor - Industrial and Data Center Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Español
- Diagramas
- Ingeniería
Postulación rápida
Civil Senior Project Manager - Data Center Construction Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- PMP
- Ingeniería
- Mantenimiento eléctrico
Postulación rápida
Mechanical Design Engineer
Baker Hughes —Querétaro, Qro.
- CAD
- ERP systems
- Inglés
- Seguro de vida
Electrical Lead - Industrial and Data Center Projects
Turner & Townsend —Querétaro, Qro.
- Tiempo completo
- Bilingüe
- Español
- PMP
Postulación rápida
Supply Chain Policy & Procedure Specialist
MKS Inc. —Benito Juárez, Qro.
- Oracle
- Administración de personal
- ERP systems
Postulación rápida

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Customer Service Representative

Watlow -
Querétaro, Qro.

Postulación rápida

Información del empleo

Hace 11 horas

Beneficios

Seguro dental
Seguro de la vista

Cualificaciones

Microsoft Excel
Servicio al cliente
ERP systems
Microsoft Office
Licenciatura
B2B
Experiencia en manufactura
Administración de pedidos

Descripción completa del empleo

Why work at Watlow?
Would you like to work in the fascinating world of industrial technology? Watlow is a global leader in technology and manufacturing. For over 100 years, we have been dedicated to providing world-class engineering through innovative thermal products and systems that drive our customers' success and improve people's lives around the world.

Our corporate values guide us at all times: Always do the right thing, Learn and improve continuously, Respect everyone, and Lead with service and humility.

At Watlow Mexico, we offer a positive work environment, cutting-edge technology, and excellent professional development opportunities at our three plants located in El Marqués, Querétaro.

Position Summary
The Customer Service Representative is responsible for delivering exceptional service to customers by accurately entering and managing orders, tracking shipments, processing credits and RMAs, and resolving issues throughout the order to delivery cycle. This role requires strong attention to detail, effective communication, and the ability to work cross functionally to ensure customer needs are met with accuracy and urgency. The representative also supports quoting activities, utilizes customer portals, and contributes to process improvements that enhance the overall customer experience.

Responsabilities.

Manage the full customer order lifecycle, including order entry, validation, updates, and maintenance within ERP systems.
Serve as the primary customer contact for order status, product availability, pricing, delivery schedules, and account-related inquiries.
Ensure order accuracy by reviewing purchase orders, pricing, configurations, and delivery requirements.
Coordinate with Planning, Production, Shipping, and Supply Chain teams to support on-time order fulfillment and shipment tracking.
Investigate and resolve customer issues related to orders, pricing, product concerns, delays, invoicing, and returns.
Manage Return Material Authorizations (RMAs) and customer credit processes in compliance with company policies.
Prepare and maintain customer quotes, Letters of Authorization (LOAs), and other required documentation.
Utilize customer portals and internal systems to update orders, provide shipment information, and maintain accurate records.
Collaborate cross-functionally with Sales, Operations, Quality, Engineering, and other departments to address customer needs.
Identify process improvement opportunities to enhance operational efficiency, service quality, and customer satisfaction.

Skills & Qualifications

Strong attention to detail and commitment to accuracy.
Excellent written and verbal communication skills.
Customer focused mindset with professionalism and patience.
Ability to multitask, prioritize, and manage time effectively in a fast paced environment.
Proficiency with Microsoft Office applications, especially Excel.
Experience with ERP or CRM systems preferred.
Strong problem solving and critical thinking abilities.
Ability to work independently and collaboratively.

Education & Experience

College degree required.
1–3 years of experience in customer service, preferably in an industrial or B2B environment.
Experience with order entry and transactional accuracy strongly preferred.

Benefits: The Watlow Total Compensation Plan
Your and your family's health, well-being, and financial stability are a priority for us. The Watlow Total Compensation Plan includes competitive compensation and a range of benefits to enhance your career:

Salary paid bi-weekly
Major and minor medical insurance
Dental insurance
Vision insurance
Savings fund (13%)
Grocery vouchers (10%)
Vacation days: 1st year - 13 days (Increasing each year according to the law + 1 additional day)
Vacation bonus (50%)
End of year bonus: 27 days
Legal benefits

Postulación rápida

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Supply Chain Policy & Procedure Specialist

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