18 publicaciones de empleo destacadas de remote customer support agents en álvaro obregón, dif (¡Están contratando!)

(fluent English) CX Solutions Consultant (LATAM, remote)
SupportYourApp —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Licenciatura
Postulación rápida
1d
ERA Ext. Process Agent
bp —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Análisis de datos
Senior Project Manager (TELCO)
APPLY —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- PMP
- Inglés
Postulación rápida
15h
Manager - Product Delivery
Sutherland —Ciudad de México, CDMX
- Administración de personal
- Mejora continua
Junior Full-Stack Java Developer – Contact Center Technologies
Sutherland —Ciudad de México, CDMX
- Azure
- Administración de personal
- Inglés
Senior Full Stack Engineer
Peek —Ciudad de México, CDMX
- $950,000 a $1,385,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Java
- SQL
- JavaScript
GTM AI Operations - Mexico
Jumpcloud —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Salesforce
SiteOps Specialist
EarnIn —Ciudad de México, CDMX
- Liderazgo
Postulación rápida
Head of Technical Operations
DEUNA —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Frontend Engineer (React Native)
Lendable —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Presencial
Senior Developer Verint AI & Social Engineering
Capgemini —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Java
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
DevOps Platform Engineer
EarnIn —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- DevOps
- Maestría
Postulación rápida
Sr. Devops Engineer
Monks —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- DevOps
Postulación rápida
Senior Platform Engineer
EarnIn —Ciudad de México, CDMX
- Administración de personal
- Informática
- Maestría
Postulación rápida
Customer Experience Agent
DoorDash Mexico —Ciudad de México, CDMX
- $15,000 por mes
- Incluye fines de semana
- Microsoft Excel
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
IT Service Desk Agent
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Mantenimiento
- Inglés
Postulación rápida
Sales Development Representative - API MAM Supporting
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Hospital
- Salesforce
- Seguro de vida
Postulación rápida
Customer Service Representative
1840 & Company —Ciudad de México, CDMX
- $8 a $9 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Microsoft Outlook
- Administración de personal
10h

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VIP users support
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
Proven experience in customer support; experience with high-value users is preferred. High level of empathy and a customer-centric mindset.
$22,000 a $25,000 por mes
Postulación rápida
Customer Service Specialist
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
Proven experience in customer support; experience with high-value users is preferred. High level of empathy and a customer-centric mindset.
$22,000 a $25,000 por mes
Postulación rápida

Quiero recibir la alerta de empleo más reciente para remote customer support agents en álvaro obregón, dif

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(fluent English) CX Solutions Consultant (LATAM, remote)

SupportYourApp -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 1 día

Cualificaciones

Inglés
Licenciatura
NLP
Atención al cliente

Descripción completa del empleo

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come

What you will do:

Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;
Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

Fluency in English;
1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
Strong analytical skills to identify automation opportunities and inefficiencies;
Experience designing scalable workflows and automation strategies.

Will be an advantage:

Basic technical understanding of integrations, APIs, and support system architecture;
Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
Understanding of how to assess and prioritize initiatives based on ROI and business impact;
Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

Providing services during business hours;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your growth and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:2LT

Postulación rápida

Refina tu búsqueda

remote customer support agents empleos en álvaro obregón, dif

(fluent English) CX Solutions Consultant (LATAM, remote)

ERA Ext. Process Agent

Senior Project Manager (TELCO)

Manager - Product Delivery

Junior Full-Stack Java Developer – Contact Center Technologies

Senior Full Stack Engineer

GTM AI Operations - Mexico

SiteOps Specialist

Head of Technical Operations

Senior Frontend Engineer (React Native)

Senior Developer Verint AI & Social Engineering

DevOps Platform Engineer

Sr. Devops Engineer

Senior Platform Engineer

Customer Experience Agent

IT Service Desk Agent

Sales Development Representative - API MAM Supporting

Customer Service Representative

Other jobs to consider

Quiero recibir la alerta de empleo más reciente para remote customer support agents en álvaro obregón, dif

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