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Senior Infrastructure Architect — Enterprise Observability and Automation

HP -
Tlaquepaque, Jal.

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Información del empleo

Tiempo completo

Cualificaciones

Azure
Informática
Gestión de incidentes
Gestión de proveedores
Gestión de servicios de TI
Sistemas de información
Herramientas de automatización
Licenciatura
ServiceNow
PowerShell

Descripción completa del empleo

Senior Infrastructure Architect — Enterprise Observability and Automation

Description -

Job Summary
Senior individual contributor responsible for the architecture, implementation, and operational ownership of enterprise observability, monitoring, and automation platforms across HP's global IT environment. This role modernizes infrastructure visibility capabilities while ensuring operational stability, security, and compliance. Serves as a technical and operational bridge between infrastructure engineering, cybersecurity, SOX/compliance stakeholders, automation teams, and external technology partners — leading complex initiatives such as platform migrations, enterprise integrations, and governance enablement.

Responsibilities

Enterprise Observability and Monitoring

Application owner and senior technical authority for enterprise monitoring and logging platforms (Datadog, Splunk), including platform governance, roadmap alignment, and operational oversight.
Lead enterprise-scale monitoring platform migrations, including architecture design, agent strategy, data ingestion models, vendor coordination, and deployment across 5,000+ servers.
Define standards for alerting, dashboards, observability data quality, and integration with ITSM platforms (ServiceNow).
Design and manage multi-org Datadog architecture, including org structure, RBAC, SSO/SAML, secrets management, and cybersecurity compliance.
Oversee SNMP-based monitoring of storage and network devices, including device profiling, syslog/event integration, and NetFlow collection.

SOX Compliance and IT Governance

SOX control owner for enterprise monitoring applications — approve monthly reviews, participate in internal/external audits (EY), and maintain ITGC/SOX compliance.
Provide audit evidence, walkthrough documentation, and coordinate with auditors on logging, access management, and change management controls.
Review and approve technical designs for compliance-driven logging use cases, including SOX audit logs and security visibility.
Participate in the App Owner Community for SOX, staying current on IGA, ITAC evidence, and PUAR activities.

Operational Leadership and Incident Escalation

Serve as a senior escalation point for monitoring and observability-related incidents, coordinating troubleshooting across internal teams and external vendors.
Lead root-cause analysis and remediation efforts for complex ingestion, alerting, or platform stability issues.
Balance operational stability with ongoing platform evolution and cost optimization.

Vendor and Stakeholder Management

Manage relationships with external vendors and implementation partners (RapDev, Wipro), including escalations, resource availability, and contract deliverables.
Coordinate with cybersecurity and identity teams on security reviews, MFA/SSO integration, and secrets management architecture.

Education and Experience

Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
10+ years of experience in enterprise infrastructure architecture, monitoring/observability, or platform engineering.
Proven experience operating in large, complex IT environments with strong governance and compliance requirements.

Technical

Enterprise monitoring and logging platforms (Datadog, Splunk, or equivalent)
Infrastructure observability: metrics, logs, events, alerting, dashboards, and ITSM integrations (ServiceNow)
Server, network, and platform monitoring; agent-based and agentless architectures
Infrastructure automation tools (Ansible, PowerShell, scripting)
Cloud platforms (AWS, Azure) and hybrid infrastructure environments
RBAC, SSO/SAML, secrets management, and enterprise security architecture

Governance and Leadership

SOX compliance, ITGC controls, and audit processes
Change management, CAB governance, and release processes
Incident management and escalation leadership
Vendor management with implementation partners and service providers

Impact & Scope

Impacts large functions and leads large, cross-division functional teams or projects.

Complexity

Provides highly innovative solutions to complex problems within established policy.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

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