20 publicaciones de empleo destacadas de remote operator en ciudad de méxico (¡Están contratando!)

Marketplace Operations Manager / Customer Success Manager
Flamingo —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Control de calidad
Postulación rápida
Growth Marketing Specialist
BlackBox Strategies —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
MEX - Omnichannel Operations Manager
Tidal —Ciudad de México, CDMX
- $3,000 a $3,500 por mes
- Tiempo completo
- Administración de personal
- Inglés
- QuickBooks
Postulación rápida
Performance Marketing Lead - Roveia
Roveia —Ciudad de México, CDMX
- $35,000 a $50,000 por año
- Home Office (Desde casa)
- CAD
- Inglés
MEX - Operations & Master Data Specialist
Tidal —Ciudad de México, CDMX
- $3,500 a $3,700 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
Senior Full Stack Engineer
Peek —Ciudad de México, CDMX
- $950,000 a $1,385,000 por año
- Tiempo completo
- Home Office (Desde casa)
- Java
- SQL
- JavaScript
Solution Manager
Imubit —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Mejora continua
Sales Development Representative (Outbound SDR)
Adaptive Teams —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Salesforce
- Inglés
MEX - Marketing Manager – Lifecycle, Retention & Paid Media
Tidal —Ciudad de México, CDMX
- $2,500 a $3,000 por mes
- Tiempo completo
- Inglés
- Gestión de venta al por menor
Postulación rápida
4d
MEX - Controller / Senior Finance Manager
Tidal —Ciudad de México, CDMX
- $3,600 a $4,140 por mes
- Tiempo completo
- Microsoft Excel
- ERP systems
- Inglés
Postulación rápida
Senior PostgreSQL Database Engineer - EMEA (Remote)
Percona —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Oracle
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Horarios flexibles
Sales Development Representative - API/CPaaS (NwPS)
Vonage —Ciudad de México, CDMX
- Home Office (Desde casa)
- Experiencia en ventas
- Hospital
- Salesforce
- Seguro de vida
Postulación rápida
MEX - Finance Analyst
Tidal —Ciudad de México, CDMX
- $2,800 a $3,500 por mes
- Tiempo completo
- Microsoft Excel
- Licenciatura
Postulación rápida
Sales Supervisor
Landing —Lomas de Chapultepec III Sección, CDMX
- $14,832.31 a $22,000.00 por mes
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista
Postulación rápida
6d
Marketing Operations & Growth Manager
RouteGenie —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Salesforce
- Inglés
- HTML
Postulación rápida
Business Development Consultant, Americas Agency Sales (all genders)
Distribusion Technologies —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
10d
MEX - Senior Accountant
Tidal —Ciudad de México, CDMX
- $2,850 a $3,600 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
AI DI Engineering Manager - Mexico City
ailylabs —Ciudad de México, CDMX
- Experiencia en ventas
- Liderazgo
Postulación rápida
Kubernetes DevOps Specialist
Arcadion —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- DevOps
- Experiencia en bases de datos
Postulación rápida
MEX - Integrations Engineer
Tidal —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- SQL
- Habilidades de comunicación
Postulación rápida

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Marketplace Operations Manager / Customer Success Manager

Flamingo -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Clases de yoga

Cualificaciones

Chat en vivo
Ventas SaaS
Administración de personal
Slack
Control de calidad
B2B
Atención al cliente
HubSpot
Gestión de cuentas

Descripción completa del empleo

Own the day-to-day operations of Flamingo's nationwide marketplace, ensuring customer requests are fulfilled, providers respond quickly, bookings are completed successfully, and marketplace activity continues to grow.

About Flamingo

Flamingo is a Resident Retention Platform that helps apartment operators improve resident retention and engagement through an all-in-one platform.

Flamingo's platform includes:

1. Marketplace Platform

Resident events marketplace
Concierge services marketplace
Thousands of event hosts and service providers nationwide

2. Enterprise Software Platform

Resident app
Surveys & feedback tools
Digital resident guide
Resident engagement tools
Communication & retention features

We are looking for a highly proactive Marketplace Operations & Customer Activation Specialist to help ensure our marketplaces operate efficiently, customers receive fast provider responses, and marketplace activity consistently grows.

Position Overview

As a Marketplace Operations & Customer Activation Specialist, your primary responsibility is ensuring that 100% of customer requests receive a response from a provider within the required SLA window.

You will be responsible for actively managing Flamingo's marketplaces day-to-day, ensuring requests never go unanswered, operational issues are solved quickly, customers successfully complete bookings, and marketplace supply gaps are proactively identified and resolved.

This role combines:

Marketplace operations
Customer activation
Provider coordination
Manual fulfillment support
Marketplace quality control
Operational problem-solving

You will work directly with:

Property managers
Event hosts
Concierge service providers
Internal recruiting and support teams

This is a highly operational role that requires urgency, persistence, strong communication skills, organization, and an ownership mentality.

Key Responsibilities

Marketplace Request Management

Monitor all incoming marketplace requests and ensure provider responses happen within defined SLAs.

Responsibilities include:

Manually reaching out to providers when requests have not received responses within the required timeframe
Contacting providers through:
- Phone calls
- SMS
- Email
- In-app messaging
Following up until requests are accepted, declined, or resolved
Escalating high-priority or at-risk requests internally
Ensuring no customer request goes unanswered

Success Metric

100% of marketplace requests receive a provider response within target SLA window

Marketplace Operations & Problem Resolution

Solve day-to-day marketplace operational issues.

Examples include:

No provider availability
Last-minute cancellations
Scheduling conflicts
Customer complaints
Provider no-shows
Incorrect pricing
Event execution issues
Communication breakdowns
Refund or rescheduling coordination

You are expected to take ownership until the issue is fully resolved.

Success Metric

Maintain high marketplace completion and customer satisfaction rates

Manual Event & Service Coordination

Manage bookings that require hands-on operational coordination.

Responsibilities include:

Coordinating schedules between customers and providers
Helping source backup providers
Managing complex or custom event requests
Confirming logistics before scheduled events
Ensuring providers have all required event details
Personally managing high-touch bookings when necessary

Success Metric

Reduction in failed or canceled bookings

Customer Activation & Marketplace Growth

Help activate new marketplace customers and drive booking activity.

Responsibilities include:

Reaching out to newly created marketplace accounts
Assisting customers with:
- First booking
- Marketplace navigation
- Event recommendations
- Questions or concerns
Following up with inactive accounts
Encouraging repeat bookings
Helping customers understand marketplace offerings and capabilities

Success Metric

Increase percentage of newly created accounts that complete a booking within 30 days

Provider Supply & Marketplace Coverage

Work closely with marketplace recruiting teams to identify supply gaps.

Responsibilities include:

Identifying cities, categories, or service types with insufficient provider coverage
Reporting provider shortages or quality issues
Tracking fulfillment challenges by market
Helping prioritize recruiting needs based on demand trends

Examples:

Not enough DJs in Dallas
Lack of yoga instructors in Denver
No house cleaning providers in a specific region

Success Metric

Reduction in unfulfilled requests caused by provider shortages

Marketplace Quality Control

Help maintain a high-quality marketplace experience.

Responsibilities include:

Monitoring provider responsiveness
Flagging underperforming providers
Tracking repeat customer complaints
Helping ensure providers follow marketplace standards
Reviewing operational patterns and identifying process improvements
Helping improve provider response times and booking quality

Success Metric

Maintain high provider responsiveness and customer satisfaction scores

Internal Collaboration

Work closely with:

Customer Success
Support
Sales
Marketplace Recruiting
Product
Leadership

You will provide operational feedback and identify recurring marketplace issues that need process or product improvements.

Required Qualifications

1+ years of experience in:
- Marketplace operations
- Customer success
- Customer support
- Account management
- Hospitality
- Events
- Operations
- Vendor coordination
- SaaS or marketplace environments
Strong communication skills across:
- Phone
- Email
- Text
- Live messaging
Highly organized with the ability to manage many moving parts simultaneously
Comfortable handling urgent operational issues under pressure
Ownership mentality - you proactively solve problems and take responsibility for outcomes
Strong follow-through and persistence
Comfortable working in a fast-paced startup environment
Strong attention to detail
Ability to work independently in a remote environment

Preferred Qualifications

Experience working with:
- Event marketplaces
- Gig marketplaces
- Vendor coordination
- Property management
- Hospitality operations
- Concierge services
Experience with tools such as:
- HubSpot
- Intercom
- Zendesk
- Slack
- ClickUp
- Notion
Experience working with both B2B and B2C customers

Success Metrics

Provider Response SLA Compliance
- 100% of requests receive provider response within target timeframe
Marketplace Fulfillment Rate
- High percentage of requests successfully fulfilled
Customer Activation
- Increase first-time bookings from newly created accounts
Customer Satisfaction (CSAT)
- Maintain CSAT of 90%+
Resolution Time
- Resolve operational marketplace issues quickly and effectively
Provider Coverage
- Reduce supply gaps across key markets and categories
Repeat Booking Growth
- Increase repeat marketplace usage from existing customers
Marketplace Responsiveness
- Maintain low backlog of unresolved requests
Internal Operational Feedback
- Consistently identify and document operational improvement opportunities

Why Join Flamingo?

Work at a fast-growing startup transforming resident retention in multifamily
High ownership role with visibility across the business
Opportunity to directly impact marketplace growth and customer experience
Fully remote team with flexible hours
Fast-paced startup environment with significant growth opportunities
Work across both software and marketplace operations
Competitive compensation and growth potential
Travel opportunities for conferences and team retreats
Mission-driven and collaborative culture

Postulación rápida

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About Flamingo

1. Marketplace Platform

2. Enterprise Software Platform

Position Overview

Key Responsibilities

Marketplace Request Management

Success Metric

Marketplace Operations & Problem Resolution

Success Metric

Manual Event & Service Coordination

Success Metric

Customer Activation & Marketplace Growth

Success Metric

Provider Supply & Marketplace Coverage

Success Metric

Marketplace Quality Control

Success Metric

Internal Collaboration

Required Qualifications

Preferred Qualifications

Success Metrics

Why Join Flamingo?