20 publicaciones de empleo destacadas en b connect (¡Están contratando!)

Team Captain
Boldr —Mérida, Yuc.
- Tiempo completo
- Trabajo híbrido
- Salesforce
- Microsoft Office
- Licenciatura
Postulación rápida
1d
Phone Sales Agent
WorldStrides —Mérida, Yuc.
- Microsoft Powerpoint
- Experiencia en ventas
- Servicio al cliente
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
5d
Social Media Customer Advocate - Influencer Social Media Advocate
Boldr —Mérida, Yuc.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Mercadotecnia
- Gestión de redes sociales
Postulación rápida
1d
Outbound Sales Representative
WorldStrides —Mérida, Yuc.
- Microsoft Powerpoint
- Experiencia en ventas
- Servicio al cliente
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
5d
Social Media Specialist
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
Postulación rápida
Integrations Developer
WorldStrides —Mérida, Yuc.
- Azure
- Administración de personal
- Informática
- Descuentos y precios preferenciales
- Seguro dental
Postulación rápida
7d
Chief Operating Officer
Boldr —Mérida, Yuc.
- Trabajo híbrido
- ERP systems
- Licenciatura
- Mejora continua
Postulación rápida
9h
Psychology, Camp Humphreys, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Campeche
- Tiempo completo
- Doctorado
- Psicología
- Experiencia en enseñanza
- Seguro dental
- Seguro de la vista
5d
Workday Configuration Analyst
nVent —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Informática
- Inglés
Government, Camp Humphreys, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Campeche
- Tiempo completo
- Doctorado
- Experiencia en enseñanza
- Seguro dental
- Seguro de la vista
5d
Psychology, Camp Casey, The Undergraduate School - Adjunct Faculty
University of Maryland Global Campus —Campeche
- Tiempo completo
- Doctorado
- Psicología
- Experiencia en enseñanza
- Seguro dental
- Seguro de la vista
5d
HR Technology Analyst
nVent —Monterrey, N. L.
- Tiempo completo
- Bilingüe
- Informática
- Inglés
Ayudante General sin Experiencia 2500 + Prestaciones Superiores // Parque Industrial las Americas
HR CONNECT —Ciénega, N. L.
- $9,000 a $10,000 por mes
- Tiempo completo
- Sin necesidad de experiencia
- Bachillerato
- Ensamblaje
Postulación rápida
8d
API Developer
WorldStrides —Mérida, Yuc.
- Azure
- Administración de personal
- Informática
- Descuentos y precios preferenciales
- Seguro dental
Postulación rápida
7d
Backend Engineer con enfoque en DevOps / Platform Engineering
Acute Talent —Ciudad de México, CDMX
- Tiempo completo
- DevOps
- Java
- JavaScript
Postulación rápida
Ayudante General Plasticos 2500 + Prestaciones Superiores // Nuevo León
HR CONNECT —Parque Industrial las Américas, N. L.
- $9,000 a $10,000 por mes
- Tiempo completo
- Bachillerato
- Ensamblaje
- Experiencia en almacén
Postulación rápida
Email Marketing Specialist - E-Commerce (Part-Time)
BlueTuskr —México
- Medio tiempo
- Home Office (Desde casa)
- Administración de personal
Postulación rápida
Performance & Commerce Manager
Selection Book —México
- Home Office (Desde casa)
- Capacitación
- Gestión de venta al por menor
- Habilidades de comunicación
Senior / Lead Fullstack Engineer
Aplazo —México
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Java
- JavaScript
Postulación rápida
Graphic Designer (UX/UI) Part-time for a AI Marketing Company (US-Based/Remote)
Paired —México
- Medio tiempo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- HTML
Postulación rápida

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Team Captain

Boldr -
Mérida, Yuc.

Postulación rápida

Información del empleo

Tiempo completo
Hace 1 día

Cualificaciones

Chat en vivo
Google Docs
Salesforce
Microsoft Office
Licenciatura
SaaS
Ciencia de los datos

Descripción completa del empleo

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development opportunities for the team members.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

People Management

Identify growth and development opportunities for team members - coaching
Monitor attendance and punctuality and other people issues of all team members and consistently escalate them to the HR department for proper disciplinary action as needed

Performance Quality Management

Monitor and assess team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
Ensure that team members are properly trained and working consistently to meet client needs.
Ensure that the team meets company and client-specific KPI targets.

Logistics

Ensure that team members' and equipment needs are met to sustain service levels.
Recommend/suggest relevant alternatives to the product or tool being used by the company.

Internal Coordination

Work with the People Development Manager to make recommendations for their team member’s career path, and assist in making a comprehensive training plan for them.
Relay consistent issues to the Service Delivery Manager in a timely and efficient manner.
Helps in culture building particularly in embracing our Core Values and practicing what a Boldr leader should be.
Guide advisors and analysts to foster growth and development, best practices, and optimal morale in the organization.

External Communications

Be familiar with the client’s key contacts, unique requirements, and operating processes Implement policies related to the Client’s products.
Contribute to the ongoing development of customer support and success processes.
Demonstrate mastery of the company and Client’s offerings (i.e. its product and services).
Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

Requirements

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr
Passionate about learning and developing relationships with clients
Analytical and a problem solver
Able to multitask and prioritize
Adaptable to change and attentive to detail
Able to work well in a team environment
Able to reduce frustration on heated topics by listening and being solutions-oriented
Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic
Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

Bachelor's/College degree in a relevant discipline you’re passionate about!
Three years of supervisory experience in a related field (especially email and chat support).
Experience supporting SaaS products or troubleshooting experience (non voice, chats, emails and SMS)
A general understanding of content moderation.
Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred).
Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
Willingness to learn about Data Science and Machine Learning
Excellent verbal and written communication skills.
Ability to understand and communicate complex ideas to customers, both verbally and in written form.
Aptitude to quickly learn and navigate new technology, systems, and applications.
Ability to accept feedback gracefully and with an open mind.

Postulación rápida

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Team Captain

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Psychology, Camp Humphreys, The Undergraduate School - Adjunct Faculty

Workday Configuration Analyst

Government, Camp Humphreys, The Undergraduate School - Adjunct Faculty

Psychology, Camp Casey, The Undergraduate School - Adjunct Faculty

HR Technology Analyst

Ayudante General sin Experiencia 2500 + Prestaciones Superiores // Parque Industrial las Americas

API Developer

Backend Engineer con enfoque en DevOps / Platform Engineering

Ayudante General Plasticos 2500 + Prestaciones Superiores // Nuevo León

Email Marketing Specialist - E-Commerce (Part-Time)

Performance & Commerce Manager

Senior / Lead Fullstack Engineer

Graphic Designer (UX/UI) Part-time for a AI Marketing Company (US-Based/Remote)

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