20 publicaciones de empleo destacadas en ai automation specialist (¡Están contratando!)

AI Customer Support
Darwin AI —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Inglés
- Python
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
AI Web Optimization Specialist
Forcepoint LLC —Cuauhtémoc, Oax.
- Correo electrónico
- Administración de personal
- Mercadotecnia
- Licenciatura
Postulación rápida
18h
Python (Linear Programming) Engineer - Remote in México
Capgemini Sogeti —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Inglés
- SQL
11d
Robotics Service Sales Specialist - Center Region
ABB Robotics Mexico S.A. de C.V. —Ciudad de México, CDMX
- Administración de personal
- Experiencia en ventas
- Salesforce
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Graduate Program - Systems Administration- Technical Specialist
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Gestión de venta al por menor
1d
N8N Automation Engineer (Marketing)
Green Attic —Desde casa
- Desde $19,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- JavaScript
Postulación rápida
20h
Python (Linear Programming) Engineer - Remote in México
Capgemini —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Inglés
- SQL
11d
Biotechnology - Building Automation Systems Engineer (Siemens)
MMR Consulting —Cuernavaca, Mor.
- Home Office (Desde casa)
- AutoCAD
- Inglés
- Disponible para viajar
Postulación rápida
Hyper-V / SCVMM Migration Specialist
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
Postulación rápida
Quality Engineering (QE) Specialist
Luxoft —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Mejora continua
Senior AI Copilot & Agent Platform Engineer
Lab49 —City, Hgo.
- Tiempo completo
- DevOps
- Inglés
- Servicios financieros
Staff Gen AI Developer
Varicent —Guadalajara, Jal.
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
1d
Paid Media Specialist - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Inglés
- Presencial
Full Stack WordPress Developer & UX/SEO Specialist
Legal Management Group —Guadalajara, Jal.
- Tiempo completo
- Inglés
- JavaScript
- Habilidades de comunicación
Postulación rápida
IT Specialist - Sr Developer & designer (ServiceNow)
Eaton —Querétaro, Qro.
- Azure
- Oracle
- DevOps
Senior AI Copilot & Agent Platform Engineer
ION —City, Hgo.
- Tiempo completo
- DevOps
- Inglés
- Servicios financieros
Inside Sales & Customer Support Specialist (Remote, please apply in English only)
Tameson —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Maestría
Control Tower Operation Specialist (OM)
Ericsson —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
2d
Sr. PM, Productivity & AI, RO&I
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios
10d
Technical Sales Specialist Cloud
Ericsson —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- Python

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AI Customer Support

Darwin AI -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Slack
Inglés
Portugués
Atención al cliente
SaaS
Python

Descripción completa del empleo

We are looking for a highly motivated individual to join our AI Customer Support team. A person who is passionate about delivering fast, effective, and high-quality support to clients, and is driven by the potential of technology and AI. This role is perfect for someone who loves solving problems, is highly organized, and has a strong interest in technology and AI.

As an AI Customer Support Specialist, you will play a critical role, acting as the first line of defense when clients encounter issues with their AI agents or need to integrate them with external systems. You’ll work directly with customers to resolve questions, troubleshoot technical problems, and collaborate with internal teams (CS, Onboarding, Product, and Engineering) to ensure issues are resolved promptly and thoroughly. Your work is key to maintaining strong client relationships and ensuring satisfaction with the Darwin AI experience.

In this role, you will:

Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
Identify recurring issues and contribute to internal documentation and FAQs.
Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
Audit AI conversations to detect bugs or opportunities for improvement.

Requirements

Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
Strong troubleshooting skills and ability to resolve issues efficiently.
Familiarity with AI behavior, JSON structures, and state machines (training provided).
Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
Knowledge of process automation; experience with Zapier is a plus.
Programming knowledge, especially in Python, is a plus.
Ability to explain technical concepts clearly to both technical and non-technical audiences
Highly organized, with the ability to manage multiple support cases at once.
Strong written and verbal communication skills.
A customer-first mindset with a genuine desire to help clients succeed.
A team player with adaptability in fast-paced environments.
Passion for technology, AI, and continuous learning.

Benefits

Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Hybrid Work: We meet 2 days/week in our offices, the rest of the time you can work remotely from wherever you like!

Postulación rápida

Refina tu búsqueda

ai automation specialist empleos

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Graduate Program - Systems Administration- Technical Specialist

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Python (Linear Programming) Engineer - Remote in México

Biotechnology - Building Automation Systems Engineer (Siemens)

Hyper-V / SCVMM Migration Specialist

Quality Engineering (QE) Specialist

Senior AI Copilot & Agent Platform Engineer

Staff Gen AI Developer

Paid Media Specialist - Mexico City (Hybrid)

Full Stack WordPress Developer & UX/SEO Specialist

IT Specialist - Sr Developer & designer (ServiceNow)

Senior AI Copilot & Agent Platform Engineer

Inside Sales & Customer Support Specialist (Remote, please apply in English only)

Control Tower Operation Specialist (OM)

Sr. PM, Productivity & AI, RO&I

Technical Sales Specialist Cloud

Quiero recibir la alerta de empleo más reciente para ai automation specialist

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