Customer Service Specialist
Simplepractice —City, Hgo.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
- Seguro dental
- Seguro de la vista
Oliver Wyman - Business Impact Manager - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Especialista de operaciones logísticas
CONEJO CORRIENDO —Ecatepec, Méx.
- $11,000 a $12,000 por mes
- Contratación urgente
- Microsoft Excel
- Servicio al cliente
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
11d
Ejecutivo de ventas
Promo Display —Ecatepec, Méx.
- Desde $10,500 por mes
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Mercadotecnia
- Licenciatura
- Trabajo desde casa
- Horarios flexibles
Postulación rápida
5d
Especialista de operaciones
CONEJO CORRIENDO —Ecatepec, Méx.
- $11,000 a $12,000 por mes
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Licenciatura
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
Ayudante de Instalación (Plan de Desarrollo a Líder de Instalación)
Instal-Pro S.A de C.V —Gustavo A. Madero, CDMX
- $9,450 a $12,999 por mes
- Tiempo completo
- Bachillerato
- Experiencia en construcción
- Trabajo al aire libre
- Vacaciones adicionales o permisos con goce de sueldo
- Trabajo desde casa
Postulación rápida
12d
DevOps Engineer (Data & AI Platform)
Simplepractice —City, Hgo.
- DevOps
- Python
- Seguro dental
- Seguro de la vista
14d
Oliver Wyman - EA Manager - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
RHEL Sales Specialist
Red Hat, Inc. —City, Hgo.
- Tiempo completo
- DevOps
- Inglés
- Linux
Abogado en Comercio Exterior
SERVICIOS ELECTRONICOS DE COMERCIO EXTERIOR —Tecámac, Méx.
- $18,000 a $20,000 por mes
- Aplicaciones en linea
- Investigación
- Licenciatura
- Negociación
- Trabajo desde casa
Postulación rápida
Data Engineer (Azure) - Remote, Latin America
Bluelight Consulting —Ecatepec, Méx.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Informática
- DevOps
Data Analytics Leader
t2ó —City, Hgo.
- Tiempo completo
- Trabajo híbrido
- Mercadotecnia
- Oficina
- Maestría
- Seguro de gastos médicos
Especialista Logístico
CONEJO CORRIENDO —Ecatepec, Méx.
- $11,000 a $11,001 por mes
- Contratación urgente
- Microsoft Excel
- Servicio al cliente
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
4d
Technical Design Engineer I
American Standard —Ecatepec, Méx.
- Home Office (Desde casa)
- Administración de personal
- Maestría
- Licenciatura
Senior Customer Success Manager
Smartly.io —City, Hgo.
- Español
- Administración de personal
- Inglés
DIGITAL ACCOUNT MANAGER
t2ó —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Mercadotecnia
- Seguro de gastos médicos
Agentic AI Solutions Architect - Remote, Latin America
Bluelight Consulting —Ecatepec, Méx.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
Senior Creative Strategist
t2ó —City, Hgo.
- Tiempo completo
- Trabajo híbrido
- Licenciatura
- Habilidades de comunicación
Promotor de Inversión Comisionista a Nivel Nacional Exgerentes y Exejecutivos Bancarios
Atila Financiera —Ecatepec, Méx.
- Home Office (Desde casa)
- Experiencia en ventas
- Bachillerato
- Trabajo al aire libre
- Plan de adquisición de acciones empresariales
- Horarios flexibles
Postulación rápida
6d
Technical Data Analytics Consultant
t2ó —City, Hgo.
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Experiencia en bases de datos
- Seguro de gastos médicos

Quiero recibir la alerta de empleo más reciente para remoto en acolman, méx.

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Customer Service Specialist

Simplepractice -
City, Hgo.

Postúlate ahora

Información del empleo

Tiempo completo

Beneficios

Seguro dental
Seguro de la vista

Cualificaciones

Servicio al cliente
Slack
Inglés
Licenciatura
Atención al cliente
SaaS

Descripción completa del empleo

Customer Service Specialist

Mexico City

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you’ll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We’re looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

Address inbound customer inquiries regarding our platform’s features Answer all inbound support emails within 60 minutes or less, continually striving for faster response times Triage incoming customer support emails to specialized CS team members as needed Participate in live chat during our standard business hours Schedule live customer screen-sharing sessions and phone calls as needed Investigate and troubleshoot complex customer questions using intuitive problem-solving skills Identify patterns in incoming support emails and chats, and keep an eye out for potential issues Escalate product issues to our Technical Support Specialists Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
Maintain alignment with the larger Customer Success team and other internal stakeholders Identify and report knowledge gaps and work to get them added to our knowledge systems Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Desired Skills & Experience

English proficiency
1-2 years in a customer support or service industry role, serving a diverse and professional customer base
You have a bachelor’s degree from an accredited college or university
You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Bonus Points

You're highly empathetic, patient, and really love helping people
You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone
You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed
A plus if you have past experience working with Zendesk or in SAAS companies

Benefits

Privatized Medical, Dental & Vision Coverage
Supplemental health and wellness benefit - Modern Health and Vivawell
Work From Home stipend
Flexible Time Off (FTO), wellbeing days, Summer Fridays, and Mid-Year and Year-End Reflect & Recharge (Company Holidays), Paid Holidays
Christmas Bonus ( 15-day aguinaldo )
Monthly meal/grocery voucher via Si Vale card
Catered Lunch
A relocation bonus for candidates joining us from a different city
Annual Bonus
Tuition Reimbursement
Saving Funds
Employee Resource Groups (ERGs)

Monthly Compensation Range

MXN $20,158.33 - $25,350.00 per month

Base salary is one component of total compensation.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The amount below represents the expected annual base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base Compensation Range

$241,900—$302,400 MXN

Postúlate ahora

Refina tu búsqueda

remoto empleos en acolman, méx.