20 publicaciones de empleo destacadas en customer success manager, cyber & data resilience (¡Están contratando!)

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Postulación rápida

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Customer Success Manager – U.S. business hours

Amplify -
Desde casa

Postulación rápida

Información del empleo

Hace 11 días

Cualificaciones

Administración de personal
CSS
Upselling
Shopify
Inglés
E-commerce
Gestión de cuentas
HTML

Descripción completa del empleo

About Amplify

Amplify is the bundling engine powering Shopify's top brands. We help merchants build and launch high-performing bundles, upsells, and cart experiences that dramatically increase average order value – and our customers stick with us because of hands-on, human support from day one.

Role Overview

Amplify is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win.

You'll run onboarding and check-in calls over Zoom, help configure Amplify for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment.

Key Responsibilities

Lead onboarding calls and get new customers live smoothly
Own the end-to-end onboarding process from initial setup to go-live
Proactively check in to drive adoption, AOV lift, and retention
Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
Help configure Amplify in customer Shopify stores and troubleshoot common issues
Implement and customize Amplify using HTML and CSS when needed
Clearly explain how things work to non-technical customers
Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
Document customer configurations, edge cases, and success playbooks
Ensure customers feel confident, supported, and ready to launch with Amplify

Requirements

Excellent written and spoken English with confidence leading customer-facing Zoom calls
2+ years in customer success, account management, or a similar customer-facing role
Proactive and self-directed: you reach out before you're asked
A track record of driving retention, adoption, or account growth
Strong attention to detail and comfort working in live customer environments
Customer-first mindset with patience and empathy
Ability to manage live meetings and asynchronous work
Reliable internet connection and a quiet remote work environment
Availability aligned with U.S. business hours
Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help
Experience with Shopify, Liquid, or e-commerce storefronts preferred
Previous experience in SaaS or e-commerce is a plus

What We Offer

Competitive compensation, with bonuses tied to company performance
Fully remote work with a collaborative and supportive team
Ownership over customer onboarding and go-live success
Hands-on experience with Shopify and a fast-growing SaaS product
Clear processes, training, and room to grow into senior onboarding or solutions roles

How to Apply

Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify.

Postulación rápida

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