This position will accounting process all received requirements in a timely and accurate manner, according to the assigned transaction process and period end demand.
The person in this position has to maintain a positive working relationship between the internal customers and the requestors.
Assure that all transactions to be processed have the right approvals and follow the procedure and polices.
Proactive and constant communication with the supervisor team in order to ensure process stability and requirements compliance.
Actively support the implementation of best practices within the department.
Knowing and following the escalation path when needed dispute or resolution.
Analyze, interpret, and communicate valuable information to management. Needs to understand and control the entire process and ensure the other team members are following process correctly.
Ability to train others in the process. To be a subject matter expert in the process.
Have a proven ability to maintain high standards and error free work in a fast paced, complex environment.
Have the ability to work independently as well as collaborate successfully in a team setting. Continuously look for process improvement. Perform month end related activities. Handle customer service queries internally.
Assist the Team Lead when needed.
KEY RESPONSIBILITIES
Process all received requirements in a timely and accurate manner according to the SLA and KPI.
Report daily metrics.
Process Standards Maintain policies and procedures for accounting processes continuously improve process design focusing on simplification, standardization, quality improvement, and cost minimization evaluate best practices with global peers and become a best practice sponsor.
Maintain appropriate controls and segregation of duties in accordance with the client internal controls policies.
People, Learning and Growth Assists with the day to day learning structure of the team.
Propose and implement new ways of working to improve and simplify the process.
Act as an advisor to our internal and external partners for all questions.
Assist the Supervisor in the preparation of management reports, SLAs & KPIs and KPI Analysis.
Understand and participate in performance management processes.
Strong client management with regular calls & escalation handling.
Maintain policies and procedures for all the end-to-end transactions processes including regular updating.
Managing cross-functional projects as well as across geographies.
Perform any “ad hoc” requests related to project.
