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Customer Support Specialist

AMETEK, Inc. -
Residencial Miraloma, Tamps.

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Información del empleo

Hace 5 horas

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Oracle
Microsoft Outlook
ERP systems
Inglés
Microsoft Office
Estimación y pronóstico
Atención al cliente
Experiencia en manufactura
Microsoft Dynamics Navision
Administración de pedidos

Descripción completa del empleo

Location:

Reynosa Tamaulipas, MX, 88710

Business Unit: Haydon Kerk Pittman

Posting Date: Jul 9, 2026

Job Description:

The Customer Support Specialist is responsible for customer order entry and order fulfillment process, including analyzing and processing customer inquiries, orders, acknowledgements, returns, credits, debits, and requests for information regarding delivery, expedites, push outs, blanket order management, customer order forecasting and general order and process information.

What you will do:

Establish and maintain good relations with BU customers (internal and external) such as operations, engineering, sales, manufacturer's sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders.

Review all incoming customer orders to ensure that the part number, quantity, product specifications and price are consistent with those stated in the quotation. Ensure orders meet all Sarbanes Oxley compliance criteria.

Enter and process orders into operating system and advise customer and field sales of acknowledged ship dates as provided by the manufacturing plants. Advise customers of discrepancies between the quote and purchase order and work with them to obtain a revised, corrected copy of purchase order from customer.

Perform customer relation duties on products sold by acting as a liaison between the customer, field sales, and the Company to ensure customer satisfaction. Re-direct customers to appropriate departments and/or to the website for RMA requests.

Work with customers and operations for customers who request expedited delivery on orders to meet customer delivery requirements.

Coordinate with outside sales as appropriate. Forward copies of correspondence to the sales team, as well as manufacturer sale teams as necessary, to enable them to follow up on new business opportunities, quotes, and service problems.

Keep the Customer Support Supervisor informed with regard to unusual situations or particularly large inquiries, changes in shipment, or delivery trends that may affect Company sales.

Adjusts customer’s accounts or orders, based on complaints concerning billing, referring complaints of service failures to designated departments for investigation.

Attend online customer meetings, as needed

Identify opportunities for process improvement

Other duties as assigned

We are looking for:

Minimum 3 years related experience and/or training; experience within a manufacturing environment a plus
Strong ERP systems knowledge such as Oracle, Navision, and SAP
Advanced English proficiency (spoken and written)
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Skilled in reviewing customer purchase orders terms and conditions
Must demonstrate excellent internal and external communication skills and strong customer focus
Must be able to work well within a team or independently and demonstrate initiative to drive for results
Strong collaboration skills required
Must be able to travel <5%

Compensation

Currency: USD

Salary Minimum: Market

Salary Maximum: Market

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.

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