20 publicaciones de empleo destacadas en rockwell (¡Están contratando!)

Customer Care Manager
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
9d
Supervisor de Almacén
Rockwell Tecate, S.A. de C.V. —Tecate, B.C.
- Tiempo completo
- Administración de personal
- Inglés
- Almacén
- Seguro de vida
Supervisor de Almacén - Foránea
Rockwell Tecate, S.A. de C.V. —Tecate, B.C.
- Tiempo completo
- Administración de personal
- Inglés
- Almacén
- Seguro de vida
SR.EHS Engineer
Rockwell Automation —Tecate, B.C.
- Tiempo completo
- Inglés
- Licenciatura
MES Engineer
Muhr und Bender KG —Celaya, Gto.
- Oracle
- Ingeniería
- ERP systems
- Oportunidades de crecimiento
10d
Production Supervisor
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
LEAN MANUFACTURING ENGINEER
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Mejora continua
Trade Compliance Planner
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Microsoft Office
- Licenciatura
7d
Industrial Engineer
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- AutoCAD
- CAD
- ERP systems
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
5d
Asset Management Professional
Rockwell Automation —Zapopan, Jal.
- Tiempo completo
- Inglés
- Licenciatura
LeanData & Pre‑Pipeline Operations Specialist
Rockwell Automation —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Salesforce
Materials Program Manager
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
Especialista en automatización PLC-Maquinaria de empaque
Sync Talent —Monterrey, N. L.
- $50,000 a $70,000 por mes
- Horas extra
- Ingeniería
- Mantenimiento
- Inglés
- Seguro de gastos médicos
- Horarios flexibles
Postulación rápida
8d
HR SERVICES SPECIALIST SR -LA
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Microsoft Office
- Licenciatura
- Recursos humanos
- Vacaciones adicionales o permisos con goce de sueldo
Técnico en Automatización
Cooper Wiring Devices de México —Cuautitlán Centro, Méx.
- Tiempo completo
- Mantenimiento
- Bachillerato
- Experiencia en manufactura
- Estacionamiento gratuito
- Seguro de vida
Postulación rápida
Controls Engineer
Fortna Logística —Miguel Hidalgo, Méx.
- Controlador Lógico Programable
- Licenciatura
- Disponible para viajar
Postulación rápida
Buyer
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Licenciatura
- Experiencia en manufactura
BUYER
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Licenciatura
- Experiencia en manufactura
Cost Accounting Technician
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Microsoft Office
- Licenciatura
- Uso de computadora
Senior Security Engineer OT - Americas
Barry Callebaut —San Pedro Garza García, N. L.
- Inglés
- Controlador Lógico Programable
- Disponible para viajar

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Customer Care Manager

Rockwell Automation -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 9 días

Cualificaciones

Administración de personal
Licenciatura
Recursos humanos

Descripción completa del empleo

About Sensia

We bring together the best of the best : the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger. Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger. The result is Sensia – the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries. As the first fully integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end. Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.

We are also looking for the best of the best to join our team. If you have top-tier talent with a collaborative mindset, exceptional problem-solving skills, and the ability to generate innovative, out-of-the-box solutions. We would love to have you join our team!

Job Description

Customer Care Manager

The Customer Care Manager oversees Customer Care operations, ensuring service delivery, agreement, and achievement of operational and customer experience targets.

You will focus on leading people through leaders , encouraging understanding between customer needs, operational execution, and our priorities across a multi-country environment (Mexico, Colombia, and Brazil) .

1. Leadership & Organizational Management

Lead specialists or senior individual contributors across multiple countries
Define team structure, staffing, and capability needs
Increase performance management, coaching, and succession planning
Foster a culture of accountability, inclusion, and collaboration across teams , avoiding silos
Promote teamwork and agreement across geographically distributed teams

2. Operational Excellence & Performance

Manage operational Indicators (Service level agreement, backlog, VOC, and efficiency) across teams
Monitor important metrics such as:
- % of requests resolved within the first 48 hours
- Customer satisfaction (CSAT)
- We hear and support the customer.
Ensure execution and standardization of processes across countries
Monitor performance trends and implement corrective actions
Manage resource allocation and workload balancing

3. Customer & Business Understanding

Be a necessary connector between Customer Care, Commercial, Sales, Logistics, and Transportation teams
Ensure collaboration with team members to deliver a seamless customer experience
Oversee complex escalations following defined paths
Align customer care strategy with commercial priorities and main accounts
Represent the Voice of the Customer (VOC) in leadership discussions, ensuring customers feel listened to

4. Strategic Collaboration

Partner with teams to improve end-to-end processes
Promote collaboration between Customer Care and Sales, Logistics, and Transport operations
Support deployment and adoption of global projects
Participate in strategic programs (CX, transformation, digital tools)
Influence decisions based on operational insights and customer feedback

5. Continuous Improvement

Identify regional/systemic issues and guide resolution according to global teams
Standardize processes across countries to ensure consistency and scalability
Lead or sponsor Lean, Kaizen, and CX improvement projects
Use data insights (VOC, backlog, escalations)
Ensure sustainability and adoption of improvements

6. Governance & Reporting

Deliver regular performance reporting to leadership
Provide insights on risks, opportunities, and operational gaps
Ensure agreement on company policies and compliance

Skills

Capability ( leading through leaders )
With operational execution
Advanced team member management
Manage multi-country operations (Mexico, Colombia, Brazil)

Qualifications

2–5+ years leading Customer Care or Service operations
Indicators, operational management, and customer experience
Bachelor's degree
Advanced level of English

Benefits:

Once your recruiter contact you, you will let you know about the benefits that we have , such as: medical major medical insurance, food vouchers and others.

At Rockwell Automation, we believe that a diverse and inclusive workforce is important to our success. We are committed to creating an environment where everyone feels valued to contribute their unique perspectives and skills. We are dedicated to promoting a culture of inclusion where all employees have equal opportunities to grow. We promote, collaboration, and mutual respect. We also provide ongoing development opportunities to help our employees grow and succeed

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rockwell empleos

Customer Care Manager

Supervisor de Almacén

Supervisor de Almacén - Foránea

SR.EHS Engineer

MES Engineer

Production Supervisor

LEAN MANUFACTURING ENGINEER

Trade Compliance Planner

Industrial Engineer

Asset Management Professional

LeanData & Pre‑Pipeline Operations Specialist

Materials Program Manager

Especialista en automatización PLC-Maquinaria de empaque

HR SERVICES SPECIALIST SR -LA

Técnico en Automatización

Controls Engineer

Buyer

BUYER

Cost Accounting Technician

Senior Security Engineer OT - Americas

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