20 publicaciones de empleo destacadas en sr. customer contact engineer (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
Senior Systems Engineer
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Java
- Experiencia en bases de datos
Senior Technical Program Manager, Security - Mexico
JumpCloud —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
Postulación rápida
2d
Sr. Customer Quality Engineer
Aumovio —La Tijera, Jal.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Sr. Devops Engineer
Monks —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Informática
- DevOps
Postulación rápida
Infrastructure Support L3
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Mantenimiento
- Linux
Staff Product Engineer
LawnStarter —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bar
Postulación rápida
Senior Data Engineer
NielsenIQ —Ciudad de México, CDMX
- $65,400 por mes
- Tiempo completo
- Trabajo híbrido
- Azure
- Informática
- DevOps
Postulación rápida
Sr. Software Development Engineer (Tech Lead), Devices Sales & Customer Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Experiencia en ventas
- Java
Senior Machine Learning Engineer (Remote opportunity)
Hyatt Corporate Office —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Technical Account Manager
Motive —City, Hgo.
- Administración de personal
- Informática
- Inglés
ATS Sr Process/Automation Engineer, Emerging Countries Engineering
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- AutoCAD
- Microsoft Outlook
- Administración de personal
Senior Software Quality Engineer (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Senior IT Systems Engineer (Storage, Systems & Automation)
Micron —Tlaquepaque, Jal.
- Informática
- Licenciatura
- Sin título de educación superior
Software Deployment Project Manager
Desteia —México, Zac.
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Informática
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Full Stack Engineer
Peek —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Java
- SQL
- JavaScript
Senior Lead – SAP Site Reliability Engineer (FI) - AMS
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
Senior Quality Engineer
Peek —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
Senior Backend Software Development Engineer - Mexico
Zillow.com —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
- Java
Senior IT Engineer Server & Cloud
Continental —San Luis Potosí, S. L. P.
- Azure
- Oracle
- Informática

Quiero recibir la alerta de empleo más reciente para sr. customer contact engineer

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Postúlate ahora

Refina tu búsqueda

sr. customer contact engineer empleos

Entry Level Technical Support Engineer

Senior Systems Engineer

Senior Technical Program Manager, Security - Mexico

Sr. Customer Quality Engineer

Sr. Devops Engineer

Infrastructure Support L3

Staff Product Engineer

Senior Data Engineer

Sr. Software Development Engineer (Tech Lead), Devices Sales & Customer Experience

Senior Machine Learning Engineer (Remote opportunity)

Technical Account Manager

ATS Sr Process/Automation Engineer, Emerging Countries Engineering

Senior Software Quality Engineer (Mexico Remote)

Senior IT Systems Engineer (Storage, Systems & Automation)

Software Deployment Project Manager

Senior Full Stack Engineer

Senior Lead – SAP Site Reliability Engineer (FI) - AMS

Senior Quality Engineer

Senior Backend Software Development Engineer - Mexico

Senior IT Engineer Server & Cloud

Quiero recibir la alerta de empleo más reciente para sr. customer contact engineer

Related Searches

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado