Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Collections Specialist is responsible for assuring that payments are received from Ria Agents for past due/ defaulted balances stemming from their use of the RIA system.
DUTIES & RESPONSIBILITIES
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Manage billing of outstanding Agent balances and escalate collection efforts as needed, up to and including External Collection Agencies (ECA) and Legal.
- Contact Agents daily via phone and email to communicate outstanding balances and payment expectations.
- Verify Agent account information and provide appropriate payment options.
- Follow up on recovery of funds and communicate reactivation terms, when applicable.
- Respond to incoming calls and resolve Agent inquiries in a timely and professional manner.
- Generate and provide payment receipts and account statements to Agents.
- Accurately enter and maintain customer and account data in internal systems.
- Deliver consistent, high-quality customer service at all times.
- Meet or exceed recovery targets and call quality standards.
- Handle calls efficiently and in accordance with established procedures, ensuring accurate documentation.
- Investigate and resolve disputes, ensuring all parties are informed and issues are properly documented.
- Manage challenging customer interactions with professionalism, tact, and firmness.
- Negotiate payment arrangements and determine the next appropriate steps based on account status.
- Build rapport with individuals from diverse backgrounds.
- Demonstrate persistence, self-motivation, empathy, assertiveness, and resilience.
POSITION REQUIREMENTS
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Strong verbal and written communication skills.
- Detail-oriented with the ability to work independently and manage priorities effectively.
- Proficient in Microsoft Office Suite, including Excel.
- Ability to meet deadlines and manage multiple tasks simultaneously.
- Comfortable navigating multiple systems, applications, and products.
- Ability to work autonomously in a fast-paced, dynamic environment.
- Strong interpersonal skills with the ability to interact effectively across all levels, including Sales and cross-functional teams.
- Strong problem-solving and critical-thinking skills.
- Demonstrated initiative and accountability.
- Advanced proficiency in spoken and written English.
- High school diploma or equivalent required.
PERKS & BENEFITS
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Competitive salary
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1 month of Aguinaldo (Christmas bonus)
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15 days’ vacation
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Life insurance
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Food vouchers
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Work-life Balance
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Growth Opportunities
Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from (228,000MXN to 228,000MXN). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.
Ria Money Transfer is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
