Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
1) Incident and Request Management (AMS)
Analyze and resolve functional incidents in SAP MM , related to:
Purchasing and procurement ( PR/PO )
Material and vendor master data
Inventory management
Goods receipts, valuation, and logistics movements
Handle functional requests and minor enhancements aligned with P2P business processes .
Monitor and validate data flows between SAP MM and external systems using IDocs/EDI, RFC, OData/APIs (SAP PO/CPI middleware desirable), ensuring data consistency and quality.
Manage tickets according to priority, impact, and SLAs , maintaining clear communication with business users, BPOs, and technical teams.
2) Functional Analysis and Process Management (BPO Focus)
Act as the functional reference for the Procure‑to‑Pay process , ensuring SAP MM configuration and operations are aligned with business‑defined processes.
Review and validate SAP MM functional configurations , including:
Validate P2P process flow integrity , including FI/CO integration (account postings, taxes, financial postings).
Analyze functional impacts of changes or incidents from an end‑to‑end process perspective , identifying root causes and operational risks.
Document findings, deviations, process decisions, and applied solutions, ensuring traceability and operational control .
3) Technical and Business Coordination within the SAP Ecosystem
Collaborate with ABAP teams to implement functional adjustments (user‑exits, BADIs, reports, interfaces, forms).
Coordinate with integration teams (PO/CPI) , Basis/infrastructure , and other SAP modules ( FI/CO, LE, WM/EWM, PP ) when P2P process dependencies exist.
Facilitate communication between business and IT , translating operational needs into clear functional requirements.
Provide end‑to‑end follow‑up until actions are fully resolved and closed.
4) Documentation and Operational Compliance
Maintain up‑to‑date functional and process documentation , including:
SAP MM configurations
Operating procedures
KEDs/KBAs
AMS support evidence
Prepare information and supporting materials for audits, change controls, and IT reviews , ensuring compliance with internal standards.
5) Support for Testing, Changes, and Releases
Participate in SIT/UAT for corrective and evolutionary changes in SAP MM .
Design and execute functional test cases from a business process perspective.
Validate functional deliverables and coordinate deployments, cutover activities, and post‑release stabilization (hypercare) .
Support regression testing to ensure stability of the P2P process.
6) Continuous Improvement of the Process and AMS Service
Identify opportunities to optimize the Procure‑to‑Pay process and SAP MM configuration .
Propose improvements aimed at:
Reducing recurring incidents
Increasing operational efficiency
Improving process traceability and control
Meeting and enhancing SLA compliance
Contribute to the evolution of the AMS service from a process‑ and business‑oriented perspective .
Who You Are
Required Knowledge and Skills
Functional Knowledge (Mandatory)
SAP MM (ECC & S/4HANA) :
Purchasing and procurement processes ( PR/PO )
Material and vendor master data management
Inventory management, goods movements, and valuation
Account determination and internal logistics processes
BPO-level understanding of the Procure-to-Pay (P2P) process , with the ability to manage and support:
End-to-end process flows
Business controls and compliance requirements
Cross-functional dependencies
Operational and financial risks
MM–FI/CO integration (ECC & S/4HANA) :
Interface and operational monitoring (ECC & S/4HANA) :
IDoc/EDI processing and monitoring ( WE02 / WE05 )
Background job monitoring ( SM37 )
Application and system logs ( SLG1, ST22, SM13, SM21 )
Monitoring and troubleshooting integrations using SAP PO/CPI or other middleware platforms, including message flows, mappings, and adapters.
Basic ABAP debugging skills to support functional root cause analysis in ECC and S/4HANA environments.
Basic SQL and data analysis skills to support functional diagnostics, reconciliations, and incident investigation.
General understanding of S/4HANA architecture and performance considerations (desirable).
ITIL-based practices applied to AMS services , including:
Incident Management
Problem Management
Change Management
Ticketing and collaboration tools commonly used in AMS environments:
ServiceNow
SAP Solution Manager
Jira / Confluence
Knowledge of SAP S/4HANA and SAP Fiori applications (desirable).
Experience with LATAM localizations and tax scenarios (desirable).
Strong functional analysis with a clear business process focus .
Ability to act as a bridge between business and IT , typical of a BPO-oriented role .
Clear and effective communication with business users, stakeholders, and technical teams .
Accurate documentation skills and disciplined follow-up on operational procedures.
Strong organization, prioritization, and a service- and results-oriented mindset , aligned with AMS delivery models.
Bachelor’s degree or Engineering in Systems, Computer Science, Information Technology , or a related field.
Previous experience providing SAP functional support within an AMS model .
3+ years of experience , with a strong focus on SAP MM and Procure-to-Pay processes in ECC and/or S/4HANA environments.
Solid understanding of operational and logistics processes from a business (BPO) perspective .
Basic English required ; intermediate level desirable for documentation review and user interaction.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
