Position Summary
Qualitas of Life Foundation is seeking a detail-oriented and analytical Research, Monitoring & Evaluation Manager to lead the design, implementation, and oversight of research, monitoring, and evaluation activities supporting the organization’s financial education and entrepreneurship programs.
The Research, Monitoring & Evaluation Manager will develop and maintain data systems, conduct quantitative and qualitative analyses, measure program outcomes, and prepare reports that support organizational learning, strategic planning, program improvement, and grant compliance.
The Manager will also conduct needs assessments and research, identify and incorporate evidence-based practices into program design, and collaborate across departments to ensure that research and evaluation findings inform programmatic decision-making and innovation.
Key Responsibilities1. Program Monitoring
The Research, Monitoring & Evaluation Manager will:
- Track participant attendance weekly, including downloading Zoom attendance reports and updating the Concentrado system.
- Track participant demographic information monthly and at the conclusion of each course, including socioeconomic data collected through intake surveys.
- Track academic and performance-related indicators monthly and upon course completion.
- Monitor and analyze key program indicators, including:
- Participant retention rates
- Attendance rates
- Graduation rates
- Ensure the accuracy, completeness, consistency, and integrity of monitoring data across organizational systems.
- Identify data gaps or inconsistencies and work with the Education team to resolve them promptly.
2. Program Evaluation
The Manager will:
- Lead data collection and analysis processes to assess program effectiveness, outcomes, and impact.
- Design, implement, and maintain evaluation frameworks aligned with organizational priorities and funder requirements.
- Measure and analyze progress toward learning objectives quarterly for inclusion in semester highlights, annual reports, and other organizational communications.
- Provide the Education team with timely data and key findings following the completion of each program intervention.
- Develop and evaluate actionable program objectives semiannually or according to funder reporting cycles.
- Design and administer evaluation instruments, including surveys, focus groups, interviews, and project-specific tools, such as those required for NALCAB and other funded initiatives.
- Conduct participant satisfaction evaluations twice a year, including assessments of:
- Perceived quality and relevance of program content
- Program delivery and logistics
- Overall participant experience
- Measure the Net Promoter Score and other recognized financial capability indicators.
- Support the standardization of financial capability metrics across the organization’s programs.
- Conduct attrition and retention analyses, including session-to-session engagement tracking and targeted participant surveys.
- Translate evaluation findings into actionable recommendations for program improvement, strategic planning, and organizational decision-making.
3. Programmatic Accountability, Reporting, and Compliance
The Manager will:
- Prepare programmatic reports and data summaries for internal and external stakeholders, including grantmakers, funders, partners, and the Board of Directors.
- Ensure that program data and reports comply with grant deliverables, contractual obligations, and reporting deadlines.
- Lead research, monitoring, and evaluation support for the organization and designated partners and initiatives, including NYC Kids RISE, NALCAB, and other projects.
- Participate in biweekly meetings with partner representatives, as required.
- Update grant- and contract-related information quarterly and maintain supporting documentation within the Grants/Reports section of the Concentrado system.
- Collaborate with the Administration and Development teams to ensure alignment between programmatic results, grant requirements, and funding commitments.
- Maintain organized records and supporting documentation for audits, funder reviews, and compliance purposes.
4. Research, Systems, and Operations
The Manager will:
- Review and analyze program content to ensure that it remains relevant to financial literacy and entrepreneurship and is responsive to community needs.
- Ensure consistency between educational materials, program objectives, and the organization’s monitoring and evaluation framework.
- Conduct literature reviews, needs assessments, and environmental scans to remain current on:
- Financial capability and financial education trends
- Entrepreneurship education
- Evidence-based practices
- Community needs
- Research, monitoring, and evaluation best practices
- Integrate research findings into program design, curriculum development, and strategic planning.
- Lead process-mapping initiatives and support the integration of programmatic processes into the organization’s customer relationship management system.
- Lead and support improvements to data-related systems, including the migration, implementation, optimization, and ongoing use of Salesforce.
- Develop clear procedures and documentation to promote consistent data collection, entry, management, and reporting practices.
5. Special Projects and Organizational Initiatives
The Manager will:
- Support the planning, design, implementation, and evaluation of special projects and events aligned with the organization’s mission, including the Pitch Competition, Financial Access Fair, and Children’s Day.
- Integrate appropriate monitoring and evaluation components into the design of special projects and events.
- Analyze project results and provide recommendations for future implementation.
- Provide analytical and strategic insights that support organizational learning, innovation, and continuous improvement.
General Team Responsibilities
The Manager will:
- Support organizational initiatives, special projects, and cross-departmental efforts, as needed, based on the Director of Education’s priorities and within the established weekly schedule.
- Attend meetings, training sessions, and collaborative activities necessary for the effective performance of the role.
- Communicate progress, challenges, and data needs clearly and proactively.
- Adhere to organizational policies, procedures, confidentiality requirements, and performance standards.
- Perform other related duties as assigned by the Director of Education.
Professional Conduct and Workplace Collaboration
The Research, Monitoring & Evaluation Manager is expected to maintain a professional presence consistent with the responsibilities of the position and to foster respectful, cooperative, amicable, and collegial working relationships with colleagues, facilitators, consultants, partners, program participants, and other stakeholders.
The Manager should contribute positively to an inclusive, collaborative, and supportive work environment while demonstrating discretion, sound judgment, accountability, and respect for confidential organizational and participant information.
Required Qualifications
The successful candidate will demonstrate a strong combination of research, analytical, technical, communication, and project-management skills. Qualifications include:
- Bachelor’s degree in evaluation, public policy, education, economics, sociology, statistics, social sciences, nonprofit management, or a related field. A master’s degree is preferred.
- At least three years of relevant experience in research, monitoring and evaluation, data analysis, program evaluation, or a related area, preferably within a nonprofit, educational, or community-based organization.
- Full professional bilingual proficiency in English and Spanish, including the ability to communicate, write, edit, present findings, and develop evaluation materials in both languages.
- Demonstrated experience designing and implementing monitoring and evaluation frameworks, logic models, performance indicators, surveys, focus groups, interviews, and other quantitative and qualitative research methods.
- Strong quantitative and qualitative data-analysis skills, including the ability to interpret findings and translate complex information into clear, actionable recommendations.
- Experience measuring program outcomes, participant learning, retention, satisfaction, and other performance indicators.
- Experience preparing grant reports, program summaries, presentations, dashboards, or other materials for funders, partners, leadership, and internal teams.
- Strong proficiency in Microsoft Excel or Google Sheets, including data organization, validation, analysis, and reporting.
- Excellent written and verbal communication skills, with the ability to present data and research findings clearly to both technical and nontechnical audiences.
- Strong organizational and project-management skills, including the ability to manage multiple priorities, maintain accurate records, and meet reporting deadlines.
- High level of attention to detail and commitment to data accuracy, consistency, confidentiality, and integrity.
- Ability to work independently while collaborating effectively with colleagues across Education, Administration, Development, and other functional areas.
- Demonstrated cultural competency and the ability to work respectfully and effectively with diverse communities, particularly Hispanic and immigrant communities.
- Sound judgment, professionalism, discretion, adaptability, and a commitment to Qualitas of Life Foundation’s mission.
Preferred Qualifications
- Knowledge of Salesforce or another customer relationship management system is highly desirable.
- Experience supporting a Salesforce migration, implementation, data-cleaning process, or system optimization initiative is a plus.
- Experience using data-visualization, survey, or statistical-analysis tools.
- Familiarity with financial education, financial capability, entrepreneurship, workforce development, or economic mobility programs.
- Experience conducting community needs assessments, literature reviews, environmental scans, or applied research.
- Familiarity with Net Promoter Score methodology and recognized financial capability measurement tools.
- Experience working with government, foundation, corporate, or intermediary-funded programs and their reporting and compliance requirements.
- Experience developing standardized data-collection procedures, evaluation instruments, data dictionaries, or internal monitoring and evaluation guidelines.
Equal Employment Opportunity
Qualitas of Life Foundation is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, creed, national origin, ancestry, ethnicity, sex, pregnancy, gender, gender identity or expression, sexual orientation, age, disability, marital or familial status, veteran status, citizenship or immigration status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to fostering an inclusive, respectful, and equitable workplace and strongly encourage qualified candidates from diverse backgrounds to apply.
Job Type: Part-time
Pay: $35,000.00 - $40,000.00 per month
Work Location: Remote
