20 publicaciones de empleo destacadas en customer satisfaction supervisor (¡Están contratando!)

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Bilingual Operations Manager

Amigo Scale
Rosarito Centro, B.C.

Postulación rápida

Información del empleo

Tiempo completo
$5,000 a $5,500 por semana
Hace 6 días

Cualificaciones

Bilingüe
CRM software
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Microsoft Office
Liderazgo

Descripción completa del empleo

Position Summary

The Operations Manager is responsible for overseeing the daily operations of AmigoScale’s Rosarito office. This individual serves as the on-site leader, ensuring employees, clients, and office operations run smoothly while representing company leadership locally.

During AmigoScale’s startup phase, the Operations Manager will also perform Team Lead responsibilities, including coaching agents, monitoring performance, and supporting day-to-day customer service operations. As the company grows, additional leadership positions will be added, allowing the Operations Manager to focus on higher-level operational management.

Key Responsibilities

Operations

Manage all day-to-day office operations.
Open and close the office.
Ensure operational readiness each day.
Coordinate internet, equipment, maintenance, vendors, and office supplies.
Maintain a professional, organized workplace.
Submit daily and weekly operational reports to leadership.

Leadership

Serve as the primary on-site representative for AmigoScale.
Supervise customer service representatives.
Coach employees and conduct performance discussions.
Monitor attendance, punctuality, and schedule adherence.
Assist with disciplinary coaching when needed.
Foster a positive and accountable team culture.

Recruiting & Training

Assist with recruiting and interviewing candidates.
Coordinate onboarding for new hires.
Ensure new employees receive proper training and equipment.
Identify future leaders within the team.

Client Operations

Monitor KPIs, quality, productivity, and customer satisfaction.
Handle customer escalations when necessary.
Ensure client expectations and service-level agreements are met.
Communicate operational updates to leadership.

Administration

Maintain employee records and documentation.
Coordinate time-off requests and scheduling.
Help ensure payroll information is accurate and submitted on time.
Maintain confidentiality of employee and client information.

Qualifications

3+ years of customer service or call center experience.
At least 1–2 years of supervisory or leadership experience.
Fluent English and Spanish.
Strong communication, coaching, and organizational skills.
Comfortable working independently with minimal supervision.
Proficient with Google Workspace, Microsoft Office, and CRM software.
Reliable transportation to the Rosarito office.

Success in This Role

Employees are engaged, supported, and accountable.
Client expectations are consistently met.
The office operates efficiently, even when executive leadership is off-site.
Operational issues are identified early and resolved proactively.
The team is prepared to grow as AmigoScale expands.

Job Type: Full-time

Pay: $5,000.00 - $5,500.00 per week

Ability to commute/relocate:

22700, Rosarito Centro, B.C.: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you understand under the team grows you may be acting as Operations Manager overseeing the site, and Team Lead capacity assisting the team.

Experience:

Supervisor : 1 year (Required)

Work Location: In person

Postulación rápida

Refina tu búsqueda

customer satisfaction supervisor empleos

Bilingual Operations Manager

OPEX Manager

Customer Service Representative

Manager - Front of the House

Production Supervisor 1st shift (Onsite)

Dir-F&B-Multiprop-AA

Product Line Supervisor

Sr. Supervisor Supplier Quality & Development

Shipping Supervisor

Manager - IT Hotel Openings & Conversions

Manager - Restaurant I

AP Coordinator

Maintenance Supervisor

Coordinador de Producción

Manager - Accounting

Development Manager

Quality Supervisor

Supervisor de Compras

IT Process Engineer I

Technical Molding Supervisor

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