19 publicaciones de empleo destacadas de regional leader en tlaquepaque, jal (¡Están contratando!)

Manager - Field Services
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Sr. Manager, Global IT Infrastructure Services - Americas CoE Network
Amcor —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
Associate Manager, Field Marketing New Hotel Openings
InterContinental Hotels Group —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Mercadotecnia
- Análisis de datos
10d
Sales Lead [Líder de Ventas Regional] - Guadalajara Territory (Remote)
Clara —Guadalajara, Jal.
- Administración de personal
- Experiencia en ventas
- Inglés
Commissioned Sales Representative - LATAM Region (Remote)
MonetizeMore —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Mercadotecnia
- Salesforce
Director - Sales & Marketing - D
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
QA Engineer
Sanmina México —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Microsoft Office
Supervisor de Transporte y Distribución Heavy & Bulky - Mercado Envíos
Mercado Libre —Guadalajara, Jal.
- Microsoft Excel
- SQL
8d
Industrial Engineer SME II (FlexSim)
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- AutoCAD
- Administración de personal
- Inglés
10d
Sr Lean Coach
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Experiencia en manufactura
- Liderazgo
- Habilidades de comunicación
1d
Representante de Ventas - Pet Health - Chihuahua
Elanco —Guadalajara, Jal.
- Desde $25,050 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Actividades administrativas
- Seguro de vida
Channel Sales Acct Manager
Fortinet —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
Representante de Ventas - Pet Health - Veracruz
Elanco —Guadalajara, Jal.
- Desde $25,050 por mes
- Tiempo completo
- Experiencia en ventas
- Inglés
- Actividades administrativas
- Seguro de vida
Logistics Team Leader (Material Planning)
Hella —Guadalajara, Jal.
HR Compliance - LATAM
Koch —Zapopan, Jal.
- Inglés
- Recursos humanos
Commerce Lead, GOC
WPP Media —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Distribution Account Manager
InterContinental Hotels Group —Guadalajara, Jal.
- Administración de personal
- Inglés
Business Process Analyst 3 (N)
Sanmina Corporation —El Salto, Jal.
- Inglés
- Licenciatura
- Negocios
SOC L3 Analyst
NXP Semiconductors —Guadalajara, Jal.
- Tiempo completo
- Azure
- Experiencia en manufactura

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Manager - Field Services

NTT Ltd -
Guadalajara, Jal.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Excel
Administración de personal
Inglés
Licenciatura
Liderazgo
Negociación

Descripción completa del empleo

Req ID: 372916

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Manager - Field Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

As a People Leader, the Manager is responsible for all aspects of hiring and development of their direct reports. The Manager is also responsible for delivery of services to our clients and client satisfaction.

Role Responsibilities

Responsible for directing the End User Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality
Develop Personnel
Conduct Client Field Services Meeting
Team 1 on 1 Sessions
HR Onboarding / Off boarding
Provides direct supervision to a team of professional level team members in the US.
Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager will coordinate with NTT DATA Client Delivery Executive and Client Program Owners on Daily, Weekly, Monthly Client priorities projects.
Conduct Daily “Plan of Day” call with Regional Lead Technicians
Monitor and achieve SLA Performance by enterprise client locations
Deliver Program Quality (CSAT, Process Compliance, etc.)
Coordinate Field Service Tower Integration activities (Service Desk, Desktop Engineering
Manage Delivery Cost
Standardize Field Service Processes
Ensure operational continuity (Staffing, Knowledge Base, etc.)
Responsible for ensuring Client End Users Business Unit Program Owners receive high customer satisfaction. The Manager will partner with NTT DATA client Delivery Executive and Client program Owner to conduct approved CSAT Program Surveys. Conduct root cause analysis implement pertinent Customer Service Improvement Plans.
Maintain Operational Control of the Field Services Team
Oversee and Manage Field Services Ticket Updates and Ticket Aging
Ensuring leadership presence and availability (as a remote manager)
Sending daily and weekly communications and reports to the client, as required.
Maintaining Team Attendance Tracking
Lead discussions and meetings related to Field Services
Manage team issues, roadblocks and currency of ticket updates on aging tickets.
Ongoing Ticket Data Analyze to:
Identify trends and possible improvements.
Balance workload of tickets within the team.
Identify lack of process coherence by the Field Services Team
Manage Mean Time to Resolve issues

Basic Qualifications

2+ years previous IT leadership experience
3+ years prior technical/IT experience
Able to work in a US Central Time Zone work schedule.
Proficient in the English language (all meetings and communications are in English)

Additional Skills

Undergraduate degree or equivalent combination of education and work experience
ITIL Certification
Excellent verbal and written communication skills
Ability to create and document processes
Proficiency with Excel
Project Management Experience
Experience with AI, a plus.
Strong negotiation skills.
Demonstrated strong leadership skills

#LI-LATAM

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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regional leader empleos en tlaquepaque, jal

Manager - Field Services

Sr. Manager, Global IT Infrastructure Services - Americas CoE Network

Associate Manager, Field Marketing New Hotel Openings

Sales Lead [Líder de Ventas Regional] - Guadalajara Territory (Remote)

Commissioned Sales Representative - LATAM Region (Remote)

Director - Sales & Marketing - D

QA Engineer

Supervisor de Transporte y Distribución Heavy & Bulky - Mercado Envíos

Industrial Engineer SME II (FlexSim)

Sr Lean Coach

Representante de Ventas - Pet Health - Chihuahua

Channel Sales Acct Manager

Representante de Ventas - Pet Health - Veracruz

Logistics Team Leader (Material Planning)

HR Compliance - LATAM

Commerce Lead, GOC

Distribution Account Manager

Business Process Analyst 3 (N)

SOC L3 Analyst

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