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Analyst , GBS - Supply Planning

Kraft Heinz Company -
Ciudad de México, CDMX

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Información del empleo

Hace 2 días

Cualificaciones

Microsoft Excel
SAP

Descripción completa del empleo

Job Description

A bout the P osition

The Digital Capabilities Analyst supports the Supply Planning team’s digital execution by tracking tool and process performance, maintaining strong master data quality, enabling KPI visibility (OMP , SAP & Aera), and delivering user support and training to drive consistent adoption and results.

In bri ef, you will be responsible for :

OMP performance tracking is accurate , timely , and used in routines to drive actions

Master data quality meets agreed standards, with clear ownership and issue resolution

Aera KPI tracking is maintained , visible, and actionable for planners and leaders

End users demonstrate improved tool adoption and standard work compliance through effective training and support

Data issues and reporting gaps are identified early and resolved with the right partners

Core responsibilities

1) OMP Performance Tracking & Reporting Support

Maintain and publish OMP performance tracking (daily/weekly cadence) for the in-scope planning population

Monitor core OMP KPIs and operational signals; highlight exceptions and trends for action

Ensure reporting logic is consistent and auditable (definitions, refresh cadence, and data sources)

Support routine execution by preparing materials for reviews and documenting follow-ups

2) Master Data Support & Data Quality Routines

Execute and/or coordinate master data checks and updates that impact planning performance (e.g., planning parameters, item/location data, calendars, constraints) within defined governance

Run data quality audits, identify recurring defects, and drive closure with owners

Maintain a structured backlog of master data issues, with severity, owner, due date, and resolution notes

Support standardization by documenting master data processes and creating simple job aids

3) Aera KPI Tracking Support

Track and report Aera KPIs (adoption, data quality, and performance measures) in the agreed cadence

Maintain metric definitions and thresholds so KPI reporting is consistent across teams

Coordinate with capability/process owners to validate metric changes and ensure continuity of tracking

Surface opportunities to improve Aera KPI performance through insights and targeted follow-ups

4) User Support, Training, and Adoption Enablement

Provide front-line support to planners for OMP/Aera questions, issues, and “how-to” guidance

Develop and maintain training content (quick guides, SOPs, refreshers) for new and existing users

Facilitate training sessions and office hours; track attendance and completion where applicable

Partner with planners and team leads to identify skill gaps and prioritize training topics that improve outcomes

Support onboarding for new planners on OMP/Aera routines and master data basics

5) Continuous Improvement & Governance Support

Identify recurring pain points in digital routines and propose practical improvements

Support CI activities by tracking defects, cycle times, and adherence to standard work

Participate in governance meetings and ensure action tracking is maintained and closed

Help maintain documentation: SOPs, “day in the life” routines, and change logs as required

Key Interfaces (Who you work with)

Supply Planning managers and planners (GCC and stakeholders)

Capabilities / CI teams

Master Data owners and process governance leads

IT / digital product support (as applicable)

Business Unit / S&OP stakeholders (as applicable)

Qualifications

E xperience in supply chain planning, supply planning analytics, or supply chain systems support

Strong data skills (Excel required ; reporting/BI tools preferred)

Comfort working with KPIs, data quality checks, and operational routines

Strong communication skills for training, support, and follow-up

Ability to manage multiple requests and prioritize based on business impact

Preferred Qualifications

Hands-on experience supporting or using OMP and/or Aera

Experience with master data governance and process documentation (SOPs)

Experience delivering training or running office hours in a capability role

Location(s)

Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .

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