20 publicaciones de empleo destacadas en customer care analyst (¡Están contratando!)

Senior Analyst Collector
Evonik Industries AG —Ciudad de México
- Tiempo completo
- Inglés
- Licenciatura
- Negocios
Maintenance Renewals Analyst
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Servicio al cliente
CBS Credit To Cash Analyst (174155)
Colgate-Palmolive —Miguel Hidalgo, CDMX
- Administración de personal
- ERP systems
- Inglés
Security Analyst II MEXICO
Hitachi Rail —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
6d
CBS Credit To Cash Analyst (174808)
Colgate-Palmolive —Miguel Hidalgo, CDMX
- Licenciatura
- Mejora continua
- Negocios
6d
Key Account Manager
Theramex —Ciudad de México, CDMX
- Mercadotecnia
- Inglés
- Microsoft Office
11d
Data Analyst
Nordic —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Análisis de datos
- Microsoft Office
7d
Warehouse Analyst
DEOLEO GLOBAL S.A.U. —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Oracle
- ERP systems
Project and Programme Management
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
8d
HR Analyst
Motherson —Puebla, Pue.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
2d
Customer Analyst & Replanishment
Sandoz —Insurgentes, QRoo.
- Tiempo completo
- CRM software
- Microsoft Excel
- Microsoft Access
Renewals Operations Analyst
Delinea —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Salesforce
- Seguro de vida
Manager, Legal Support Services
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Inglés
7d
Help Desk Analyst
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Inglés
- Mecanografía
- Seguro de vida
Postulación rápida
12d
Credit Analyst
Nilfisk de Mexico Manufacturing S. de R.L. de C.V. —Querétaro, Qro.
- Administración de personal
- Experiencia en ventas
- Recursos humanos
- Seguro de la vista
- Seguro de vida
Postulación rápida
Sr Financial Analyst - Transportation, WW Ops FInance
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Access
- Oracle
- Inglés
CBS Credit To Cash Analyst
Colgate-Palmolive —Ciudad de México, CDMX
- Administración de personal
- ERP systems
- Inglés
Senior Financial Analyst, Revenue & Renewals
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Liderazgo
Application Analyst I
Nordic —Querétaro, Qro.
- Tiempo completo
- Hospital
- Servicio al cliente
- Licenciatura
6h
Manager, Accounts Receivable & Collections
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
5d

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Senior Analyst Collector

Evonik Industries AG -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Cuentas por cobrar
SAP
Inglés
Atención a quejas
Licenciatura
Negocios
Manejo de libros de contabilidad

Descripción completa del empleo

Responsibility split: Operational delivery (90%); Team management, Reporting, Continuous Improvement, SLAs & over ratio follow up (10%)

Overall Tasks

Keeping track of assigned accounts to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status.
Contact customers and establish reason for past due account situation; follow up to ensure payments are received.
Work with Key customers or portfolios of $20M or more.
Achieve past due percentage in 3% or less.
Must maintain a high level of accuracy in the above accountabilities as an integral part of accounting services.
Medium interaction to provide assistance and support to Credit Department when orders are on hold and Cash Department with unapplied, short and over payments.
Effectively coordinates and assists in resolution of payment discrepancies and disputes.
Perform account reconciliation when it is needed.
Responsible for the activities inherent to its function, complying with the requirements of the Code of Conduct; of the Responsible Care Program; quality, environment, safety and health management system; Internal Procedures; and ISO 9001 and/or 14001 standards where applicable.
Monitoring Junior Collector and Portal Jr Analyst (3) day to day activities
Gather and provide information for KPMG during audit process
Provide information for the Insurance broker.
Subtasks
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Comply with requirements when legal action is unavoidable.
Maintain balances over 90 days in less than 2%
Work with Customer Service Department to solve any payment discrepancy.
Contact the customers (phone-email) about past due balances.
Requirement Profile
Bachelor’s degree in Accounting, Business, or Finance preferred, with at least 2 years of experience in SAP, accounts receivable, general accounting, or bookkeeping.
Experience leading teams and managing direct reports.
Language: Intermediate to advanced level of English.
Strategic Thinking: Is required to quickly digest data, address challenges and offer potential solutions. Spot patterns, trends and come up with potential resolutions.
Result orientation: Recognize what results are important and identify what steps need to be taken in order to achieve them. It’s important to ensure tasks are to be accomplished within the expected deadlines with accurate time management abilities.
Customer focus orientation: Clearly understanding and developing empathy with internal and external customers and their demands. This explicitly involves having clear writing and oral communication skills.
Team Player: Working effectively with members of the team as well as assisting in the resolution of cases. Shows commitment, competence and leads by example

Your Application

To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html.

Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Your Talent Acquisition Manager:

Carla Carmona Rodriguez

Company is

Evonik Industries de Mexico S.A. de C.V.

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CBS Credit To Cash Analyst (174808)

Key Account Manager

Data Analyst

Warehouse Analyst

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HR Analyst

Customer Analyst & Replanishment

Renewals Operations Analyst

Manager, Legal Support Services

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Credit Analyst

Sr Financial Analyst - Transportation, WW Ops FInance

CBS Credit To Cash Analyst

Senior Financial Analyst, Revenue & Renewals

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