20 publicaciones de empleo destacadas de qa software en desde casa (¡Están contratando!)

Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
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- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Java
- SQL
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Stefanini Latam —Desde casa
- Home Office (Desde casa)
- Azure
- Oracle
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AI Software Engineering Teaching Experts
TripleTen —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- JavaScript
- Experiencia en enseñanza
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Unity Engineer - Maintenance of Kids Mobile Apps
Amber Studio —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Desarrollo de software
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Technical Product Manager (OTE $70,000/year USD), Sparkrock Finance
Ionic Partners —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Senior Software Development Engineer in Test
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
11d
Senior SDET
Tala —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Java
- JavaScript
- Contratos
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Lead Full Stack Developer (Java with Angular)
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- DevOps
- Java
- Experiencia en bases de datos
- Vacaciones adicionales o permisos con goce de sueldo
Lead Software Development Engineer in Test
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- Administración de personal
- DevOps
- Vacaciones adicionales o permisos con goce de sueldo
11d
Senior QA Automation Engineer (Python | Selenium | Pytest)
3Pillar —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- DevOps
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
9d
Senior Java Full Stack Engineer with React
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- Oracle
- Inglés
- Plan de adquisición de acciones empresariales
Senior Full Stack Developer (Java with Angular)
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- DevOps
- Java
- Experiencia en bases de datos
- Vacaciones adicionales o permisos con goce de sueldo
Senior Test Automation Engineer
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Senior QA Engineer
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Inglés
- Desarrollo de software
- Python
- Vacaciones adicionales o permisos con goce de sueldo
1d
AI-Native Software Engineering Director (OTE $100,000/year USD), Sparkrock
Ionic Partners —Desde casa
- Tiempo completo
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- Informática
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- ERP systems
Senior .NET Developer
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Informática
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Senior Test Automation Engineer (Java)
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- DevOps
- Inglés
- Plan de adquisición de acciones empresariales
Senior Java Full Stack Engineer with Angular
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Azure
- Oracle
- Inglés
- Plan de adquisición de acciones empresariales
Senior Software Engineer, Generative AI
Varicent —Desde casa
- Home Office (Desde casa)
- Azure
- Informática
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida

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Call Center Bilingual Quality Specialist & Trainer

B9 Inc -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,000 a $19,800 por mes

Cualificaciones

Bilingüe
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Mejora continua
Capacitación
Atención al cliente

Descripción completa del empleo

B9 is a FinTech company that offers a full suite of app-based financial services to "unbanked" workers in the U.S. who are underserved by traditional banks, often first- and second-generation immigrants.

We are hiring motivated and experienced bilingual Quality Analyst manager for a remote position. As a Quality Analyst Manager, you will be joining our amazing Customer Success team and will be reporting to our COO and working hand to hand with the OP Supervisor. You will predominantly be responsible for leading the Quality, Training, and Learning strategy whilst also supporting the Customer Support Operation to deliver the fabulous customer experience.

What You’ll Be Doing

Quality Assurance: Conducting thorough and comprehensive quality assurance checks on products, services, and processes to identify any deviations or issues. This includes analyzing data, performing audits, and implementing corrective actions.

Compliance Monitoring: Monitoring adherence to quality standards, industry regulations, and company policies. Identifying gaps or non-compliance areas and recommending appropriate measures for improvement.

Performance Metrics: Establishing and tracking quality performance metrics, such as defect rates, customer satisfaction scores, and process efficiency. Analyzing data trends and providing insights to drive continuous improvement efforts. Same as applying corrections to achieve a top performer behavior and at the same time termination if needed.

Process Improvement: Collaborating with cross-functional teams to identify areas for process improvement and implementing best practices. Participating in process reviews, root cause analysis, and developing action plans to enhance quality and efficiency.

Documentation and Reporting: Maintaining accurate and up-to-date documentation of quality processes, procedures, and findings. Generating regular reports and presenting findings to stakeholders, highlighting areas of concern and improvement opportunities.

Training and Support: Providing training to new agents and up-training to current agents. Support team members on quality standards, procedures, and tools. Promoting a culture of quality awareness and fostering a customer-centric mindset across the organization. Training new waves.

Qualifications:

· Education: Bachelor’s degree required

· 2 or more years relevant experience in Call Center

· Previous experience conducting training courses and call center quality audits

· Software Knowledge: Microsoft Office, Zendesk is preferrable

· Proficiency in English

· Experience working in a fast growing and dynamic environment/company.

· Easily adapting to new procedures and workload.

Key skills:

· Highly self-motivated, proactive and organized

· Technical and analytical with ability to convert data into insights

· Effective interpersonal and presentation skills

· Creative approach to training and a desire to make learning interactive

· Attention to detail

· Excellent communication skills (verbal and written)

· Coaching, training and development

· Customer obsessed and resolution focused

· A friendly and professional demeanor

· Problem solving and thinking outside the box.

Starting salary of $850 USD during probation and $1100 after probation.

No law benefits.

CV in English.

You have to be based in Mexico.

Job Type: Full-time

Pay: $15,000.00 - $19,800.00 per month

Experience:

QA: 1 year (Required)
Training: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para qa software en desde casa

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