20 publicaciones de empleo destacadas de quality en querétaro, que (¡Están contratando!)

Xe Care Representative
Xe —Querétaro, Qro.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Seguro de vida
Postulación rápida
5d
Strategic Procurement Specialist
Siemens —Querétaro, Qro.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quality & Process Excellence Manager
PPG —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Oracle
- ERP systems
Postulación rápida
10d
Materials Management Professional
Siemens —Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Learning Project Manager
Mars —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
3d
EHS Specialist
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Data Center Operations Manager, DCC Communities
Amazon Data Services MX, S. de —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
HRIS Analyst
PPG —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Oratoria
- Mejora continua
Postulación rápida
Customer Service Representative
Watlow —Querétaro, Qro.
- Microsoft Excel
- Servicio al cliente
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
Quality Engineering Specialist
Siemens —Querétaro, Qro.
- Tiempo completo
- Diagramas
- CAD
- Inglés
6d
Educator | ANTEA
Lululemon —Querétaro, Qro.
- Incluye fines de semana
- Servicio al cliente
- Bachillerato
- Disponible para viajar
Production Unit Team Leader
ZF —El Marqués, Qro.
- Inglés
- Microsoft Office
- Ensamblaje
EH&S Specialist Sr
Schneider Electric —Querétaro, Qro.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Administrative Assistant
Eaton —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Regional Service Delivery Manager for Service Desk
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Informática
- Maestría
Shift Leader
Autoliv Inc. —Querétaro, Qro.
- ERP systems
- Análisis de datos
- Microsoft Office
Customer Care Supervisor
Ria —Querétaro, Qro.
- $26,500 por mes
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
- Descuento de gimnasio
- Seguro de vida
General Manager - Mexico, Central America & Caribbean (M/F)
Limagrain —Querétaro, Qro.
- Administración de personal
- Inglés
- Maestría
Assembly Supervisor
AIRBUS HELICOPTERS MEXICO QUERETARO, S.A. DE C.V. —Santiago, Qro.
- Tiempo completo
- Ensamblaje
- Recursos humanos
- Contratos
MGR II OPERATIONS
TE Connectivity —Querétaro, Qro.
- Administración de personal
- Inglés
- Maestría
10d

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Xe Care Representative

Xe -
Querétaro, Qro.

Postulación rápida

Información del empleo

Tiempo completo
Hace 5 días

Beneficios

Seguro de vida

Cualificaciones

Microsoft Word
Microsoft Excel
Microsoft Outlook
Servicio al cliente
Salesforce
Inglés
Microsoft Office
Atención al cliente
Servicios financieros

Descripción completa del empleo

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them, and over 225,000 people used us to send money overseas.

ABOUT THIS ROLE

As a Customer Care Representative at Xe, you will be the first point of contact for our customers, providing exceptional service and support for their international money transfer and currency exchange needs. You will handle inquiries, resolve issues efficiently, and ensure a seamless customer experience through clear communication and problem-solving. This role requires a customer-focused mindset, attention to detail, and the ability to work in a fast-paced, team-oriented environment. Join us and be part of a global company dedicated to simplifying international payments and helping customers move money with confidence!

OUR PRINCIPLES

AMBITION - We dream big, try things out, and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
COMMUNITY - We value a sense of belonging, trust in each other, and authenticity. We contribute to our community

ROLES & RESPONSIBILITIES

Handle customer inquiries via phone, email, and chat, assisting with money transfers, currency exchange, and account-related questions.
Investigate and resolve transaction issues, ensuring timely and accurate problem resolution while maintaining a high level of customer satisfaction.
Guide customers through Xe’s services, providing clear instructions on account setup, verification, and transaction processing.
Ensure compliance with financial regulations and company policies, verifying customer information and following security protocols.
Accurately document customer interactions in the system for tracking and reporting purposes.
Collaborate with internal teams and escalate complex issues when necessary to ensure smooth case resolution.
Identify and suggest process improvements to enhance the customer experience and operational efficiency.
Support additional projects or initiatives as needed, contributing to the continuous improvement of Xe’s services.

POSITION REQUIREMENTS

Previous experience in customer service, preferably in financial services, banking, or money transfers.

Familiarity with international payments, foreign exchange, or financial regulations (preferred but not mandatory).

Proficiency in CRM systems and customer support platforms (e.g., Zendesk, Salesforce, or similar).

Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook) and ability to navigate multiple systems efficiently.

Ability to quickly learn and adapt to new digital tools and software used for customer support and transaction processing.

Fluent English communication skills (written and verbal) with a strong customer-focused approach.

Problem-solving mindset, able to handle and resolve customer issues efficiently.

Strong attention to detail, ensuring accuracy in transactions and documentation.

Ability to work in a fast-paced environment, managing multiple tasks while maintaining high-quality service.

Team player with a proactive attitude, willing to collaborate and contribute to process improvements.

PERKS & BENEFITS

Competitive salary
1 month of Aguinaldo (Christmas bonus)
15 days of vacation
Life insurance
Food vouchers
Work-life Balance
Growth Opportunities

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe, we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us at [email protected]

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

Postulación rápida

Refina tu búsqueda

quality empleos en querétaro, que

Xe Care Representative

Strategic Procurement Specialist

Quality & Process Excellence Manager

Materials Management Professional

Learning Project Manager

EHS Specialist

Data Center Operations Manager, DCC Communities

HRIS Analyst

Customer Service Representative

Quality Engineering Specialist

Educator | ANTEA

Production Unit Team Leader

EH&S Specialist Sr

Administrative Assistant

Regional Service Delivery Manager for Service Desk

Shift Leader

Customer Care Supervisor

General Manager - Mexico, Central America & Caribbean (M/F)

Assembly Supervisor

MGR II OPERATIONS

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