No Relocation Assistance Offered
Job Number #175525 - Del.Miguel Hidalgo, Mexico City, Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Location: Mexico City
As a Collections & Deductions Analyst on our Order-to-Cash (C2C) team, you will manage customer account balances and resolve deduction issues for top-tier retail and corporate accounts across the US and Canada. Based in Mexico City and reporting to the Jr. Team Lead, this position plays a critical role in optimizing cash flow and protecting financial performance across a portfolio generating over $180M in monthly AR. In this fast-paced environment, you will proactively identify collection risks, resolve complex deduction categories, and build strong cross-functional partnerships to streamline revenue management.
Manage portfolio customer balances, issue past-due notices, and implement strategic collection approaches to drive timely payments while maintaining positive customer relationships.
Analyze, dispute, and clear open deductions across Gross-to-Net (GTN) promotions, vendor compliance, pricing, and inventory categories within strict deadline parameters across multiple portals.
Conduct root-cause analysis on AR balances and recurring deduction issues to optimize collection rates and improve cross-functional workflows.
Collaborate closely with Sales, Logistics, Credit, and Customer Development teams to align on account strategy and resolve operational bottlenecks.
Prepare monthly cash estimates, perform payment reconciliations, and maintain tracking tools to ensure data integrity and full audit compliance.
Drive continuous improvement initiatives by evaluating existing processes and leveraging data engineering insights for cross-functional decision-making.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
2+ years of professional experience in Accounts Receivable, Collections, or Deductions Management.
Demonstrated experience performing root-cause analysis and portfolio risk assessment.
Experience managing high-volume portfolios in the Consumer Packaged Goods (CPG) or FMCG industry.
Proficiency in EDI systems, SAP, and customer dispute management portals.
Strong written and verbal communication skills with the ability to flex communication styles across diverse internal and external stakeholders.
Advanced analytical mindset with proven capabilities in data manipulation and process optimization.
Highly organized with strong adaptability to excel under changing business priorities.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
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