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CDMX Premium Onboarding Partner (POP)

DoorDash Mexico -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 2 días

Cualificaciones

CRM software
Microsoft Excel
Administración de personal
Servicio al cliente
Salesforce
Microsoft Office
Atención al cliente
Gestión de cuentas
Experiencia en restaurantes

Descripción completa del empleo

About the Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence. We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.

About the Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Experience Operations team by providing our merchants with a direct contact for all of their onboarding activities & needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

You're excited about this opportunity because you will…

Leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure a defect-free onboarding Work directly with Merchants daily, helping to ensure flawless onboarding experiences
Build relationships with Merchants by serving as a Single Point of Contact for all Merchant onboarding related concerns
Promote retention and overall Merchant success by providing an unprecedented first impression of DoorDash's service
Prioritize and escalate issues in partnership with our teams
Develop expertise in how DoorDash's systems and resources work and how to use them to promote positive outcomes for our Merchants
Provide a best-in-class service experience to Merchants

We're excited about you because…

You have 2 years of experience with account management, customer support, hospitality, or in related field
Previous industry experienceCollege degree or equivalent experience
Qualifications include Salesforce (or other CRM software), Microsoft Suite and G Suite
Proficiency in Excel (can perform complex functions)
Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
Experience advocating for customer experience within a team or initiative
-you love helping people
You excel at building relationships
You excel at determining prioritization

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.

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