20 publicaciones de empleo destacadas de & fulfillment en monterrey, nle (¡Están contratando!)

IT Service Delivery Lead - North America
FLSmidth, Inc. —Monterrey, N. L.
- Tiempo completo
- Informática
- PMP
- Inglés
JEFE DE TORRE DE CONTROL
CEMEX —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Excel
- Ingeniería
Talent Acquisition Specialist
Barry Callebaut —San Pedro Garza García, N. L.
- Inglés
- Licenciatura
- Reclutamiento
Sales Support Coordinator
Wonderful Citrus —Monterrey, N. L.
- $15,000 a $18,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro dental
- Seguro de vida
Postulación rápida
Planner Buyer
Current Power Technologies —Parque Industrial Acueducto, N. L.
- $20,000 a $30,000 por mes
- Tiempo completo
- Microsoft Excel
- Oracle
- ERP systems
Postulación rápida
9d
Manufacturing Process Lead
MillerKnoll —Apodaca, N. L.
- Tiempo completo
- Administración de personal
- PMP
- Inglés
20h
Quality Methods Leader
OPmobility —Monterrey, N. L.
AI Engineer
ModusLink —Monterrey, N. L.
- Informática
- ERP systems
- SQL
Mechanical Design Engineer
OPmobility —Monterrey, N. L.
- CAD
- Inglés
- Microsoft Office
Coordinador de Atención a Clientes y Órdenes
Wonderful Citrus —Monterrey, N. L.
- $15,000 a $18,000 por mes
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro dental
- Seguro de vida
Postulación rápida
Auxiliar de almacén
SILCA Consultores —Apodaca, N. L.
- $2,683 por semana
- Tiempo completo
- Carga de materiales pesados
- Almacén
- Experiencia en almacén
Postulación rápida
Senior Accountant
Amalga Group —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
1d
Billing Agent I
AIT Worldwide Logistics, Inc. —San Pedro Garza García, N. L.
- $17.93 a $27.82 por hora
- Tiempo completo
- Bachillerato
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Strategic Program Manager / Gerente de Programas Estratégicos, Santa Catarina (Monterrey, México area)
Fictiv —Santa Catarina, N. L.
- Microsoft Excel
- Administración de personal
- Ingeniería
Postulación rápida
Solutions Consultant 2
Palo Alto Networks —Monterrey, N. L.
- Experiencia en ventas
- Disponible para viajar
- Presencial
Sr. Network Security Engineer
Corning —Obispado, N. L.
- Administración de personal
- Inglés
6d
Global Product Data Engineer
Lenovo —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
5d
Platform Test Engineer
Lenovo —Monterrey, N. L.
- Tiempo completo
- Informática
- Maestría
- Licenciatura
10 - Manager, Engineering Program/Project Management 2
Celestica —Monterrey, N. L.
- Licenciatura
- Disponible para viajar
- Experiencia en manufactura
1d
Site Nurse
Jabil Circuit —Monterrey, N. L.
- Tiempo completo
- Experiencia en manufactura
12h

Quiero recibir la alerta de empleo más reciente para & fulfillment en monterrey, nle

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

& fulfillment jobs near monterrey, nle

Empleos de Delivery Manager en Monterrey, N. L.

Empleos de Senior Accountant en Monterrey, N. L.

Empleos de Data Engineer en Monterrey, N. L.

Empleos de Retail Solutions Consultant en Monterrey, N. L.

Empleos de Medical Manager en Ciudad De México

Empleos de Social Media Manager en Tijuana, B.c.

Empleos de Delivery Manager en Lomas De Sotelo, CDMX

Empleos de Community Manager en Puebla

Empleos de Junior It Recruiter en Desde Casa

Empleos de Recruiter At en Querétaro De Arteaga

Empleos de Recruiter en Chihuahua

Empleos de Recruiter en Del Valle Centro, CDMX

Empleos de Nurse en Puerto Vallarta, JAL.

Empleos de Nurse en Puerto Rico, Tamps.

Empleos de Occupational Health Nurse en Guadalajara, JAL.

Empleos de C++ Developer en Guadalajara, JAL.

Empleos de Ai Developer en Ciudad De México

Empleos de Auxiliar Contable Medio Tiempo en Puebla, PUE.

Empleos de Auxiliar Administrativo en Colonia Agrícola Oriental, CDMX

Empleos de Auxiliar De Almacén en Cuautitlán Izcalli, Méx.

IT Service Delivery Lead - North America

FLSmidth, Inc. -
Monterrey, N. L.

Postúlate ahora

Información del empleo

Tiempo completo

Cualificaciones

ITIL Foundation
Informática
PMP
Gestión de servicios de TI
Inglés
Maestría
Licenciatura
ServiceNow
Liderazgo
Tecnologías de la información

Descripción completa del empleo

IT Service Delivery Lead – North America

Purpose

This role serves as the “face of IT” to the business, builds strong partnerships with business stakeholders, understands business needs, and ensures execution by coordinating IT teams.

IT Service Delivery Lead – North America is the senior IT leader responsible for the end‑to‑end delivery, quality, and performance of all IT services within the assigned region, ensuring alignment with global ITSM standards, frameworks, and service governance.

This role provides regional leadership and operational governance, ensuring that interactions between regional teams, Global IT Operations, Global IT Infrastructure, and other teams such as Business Applications run smoothly and efficiently.

The position ensures that global processes, SLAs, experience standards, and controls are consistently executed while representing regional needs to global leadership. This role plays a key part in driving service maturity, operational excellence, and user satisfaction.

KPIs

Operational excellence

Regional Service Desk and On-Site Mean Time to Resolve (MTTR) and Mean Time to Acknowledge (MTTA)
Regional SLA adherence for incidents, requests, and service operations
Regional Critical Incidents rate

Service quality and customer experience

User satisfaction CSAT
Satisfaction survey answering index

Organizational performance

Capability development and certification progress
Delivery of automation and continuous improvement initiatives
Cross-functional partnership effectiveness

Key Responsibilities

Lead and manage all IT service delivery activities in the region, ensuring consistent, high‑quality user experience.
Serve as the highest escalation point for regional service issues, outages, and major incidents.
Lead Global services locally for critical and major incidents (P1/P2) when global leaders are off hours.
Represent the region in global IT service governance forums, bringing insights and local needs to global decision-making.
Act as the primary IT operational interface for regional business leadership.
Communicate service performance, incidents, planned changes, and improvements clearly and proactively.
Engage with local site leaders, HR, Facilities, and Security to ensure technology readiness and operational alignment.
Drive effective execution of ITIL-based processes (Incident, Problem, Change, Request, Knowledge) across the region.
Ensure adherence to the ITSM framework defined by the Global Head of ITSM.
Lead regional incident command activities for critical events and coordinate cross-functional resolution.
Ensure that problem trends, root cause analysis, and change control follow global standards.
Oversee deskside / on-site support teams delivering L2 and VIP support.
Ensure end-user computing, collaboration, and workplace technology run reliably.
Guarantee local execution of global standards for device provisioning, lifecycle, and service request fulfillment.
Promote user experience improvements and adoption of digital workplace tools.
Ensure local infrastructure availability for offices, sites, factories, and meeting rooms.
Support global infrastructure initiatives through regional coordination and operational readiness.
Act as project manager for local minor initiatives.
Collaborate with Global PMO for global large-scale project requiring local rollout.
Track KPIs, SLAs, XLAs, for the region ensuring service quality.

Knowledge, Skills and Capabilities

High integrity, accountability, and resilience in complex environments.
Strong knowledge of ITIL processes and service-oriented operations.
Experience with EUC, infrastructure L2 support, ITSM platforms (ServiceNow preferred), monitoring, and ticket management.
Strong crisis management, prioritization, and decision‑making capabilities.
Ability to influence global IT strategies through regional insights
Excellent communication with global leaders, regional executives, and cross-functional stakeholders.
Ability to balance business needs with global IT governance and standards.
Empathy, diplomacy, and professionalism when engaging with users and partners.

Education, Language and Experience

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (required).
Master’s degree or MBA (preferred).

Relevant certifications

ITIL (Foundation, Intermediate, or Expert)
PMP or equivalent project/leadership certifications

Languages

High proficiency in English (required).
Additional languages beneficial depending on regional responsibilities.

Experience

5+ years of experience in IT operations, service delivery, or IT support leadership.
Prior experience managing regional or multi‑site operations.
Strong foundation in ITIL, global service delivery, and SLA governance.
Experience working within global/matrix organizations.

Travel

20% global travel is expected in this position.

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Postúlate ahora

Refina tu búsqueda

& fulfillment empleos en monterrey, nle

IT Service Delivery Lead - North America

JEFE DE TORRE DE CONTROL

Talent Acquisition Specialist

Sales Support Coordinator

Planner Buyer

Manufacturing Process Lead

Quality Methods Leader

AI Engineer

Mechanical Design Engineer

Coordinador de Atención a Clientes y Órdenes

Auxiliar de almacén

Senior Accountant

Billing Agent I

Strategic Program Manager / Gerente de Programas Estratégicos, Santa Catarina (Monterrey, México area)

Solutions Consultant 2

Sr. Network Security Engineer

Global Product Data Engineer

Platform Test Engineer

10 - Manager, Engineering Program/Project Management 2

Site Nurse

Quiero recibir la alerta de empleo más reciente para & fulfillment en monterrey, nle

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado