8 publicaciones de empleo destacadas de support systems architect salesforce en tlalpan cdmx (¡Están contratando!)

Customer Success Manager
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Postulación rápida
9d
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Senior Manager, Motion Design, Flex Creative
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Salesforce —Ciudad de México, CDMX
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PMTS - Principal Agentic Data Engineer
Salesforce —Ciudad de México, CDMX
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AI Engineer - Forward Deployed Engineer
Salesforce —Ciudad de México, CDMX
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SAP Sales Executive - Mexico City
DXC Technology —Ciudad de México, CDMX
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Ingersoll Rand —Ciudad de México, CDMX
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Customer Success Manager

Restaurant365 -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 9 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Ventas SaaS
Microsoft Outlook
Administración de personal
Salesforce
Upselling
Microsoft Office
Estimación y pronóstico
Software de gestión de proyectos
Experiencia en restaurantes

Descripción completa del empleo

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Customer Success Manager, you will own a portfolio of Restaurant365 customers and be their trusted point of contact throughout the post-sale lifecycle. You will drive product adoption, manage risk, and support renewal and expansion outcomes across your book of business, acting as the customer's “success orchestrator” by connecting them to the right internal resources at the right time. You will partner closely with Sales, Support, Onboarding/Implementation, and Product to deliver a consistent, proactive experience and help customers realize ROI from the R365 platform.

How you'll add value:

Customer Relationship & Lifecycle Management

Own and manage a book of business from post-sale hand-off through renewal and expansion.

Serve as the customer's primary point of contact and Restaurant365 “success orchestrator,” directing them to the right resource for the situation — Sales for growth opportunities, Helpdesk for quick support, R365 Academy/Support Center for self-service training, Professional Services for paid engagements, and your CSM Manager or a Solution Architect for solution design questions.

Lead CSM Intro/Kickoff meetings for newly assigned accounts to establish the relationship, roles, and definition of success.

Maintain a consistent touchpoint cadence (approximately every 30–60 days) and lead Business Impact Reviews to track progress against goals and demonstrate value.

Ensure delightful customer experiences across all stages of the customer journey.

Adoption, Retention & Risk Management

Build and maintain success plans for your accounts; complete quarterly health evaluations for standard-support accounts.

Monitor customer health, product usage, and sentiment to proactively identify and mitigate churn risk.

Own escalations for your book of business: acknowledge within SLA, lead internal alignment, and drive issues to resolution in partnership with Support, Product, and CS leadership.

Support the churn/cancellation process, including save attempts using Risk Playbooks and submission of the Churn Request Form when a save isn't possible.

Renewals & Growth

Own and maintain renewal forecasting fields for your book of business.

Identify and refer expansion, cross-sell, and upsell opportunities to the Sales team.

Partner with Sales on account growth conversations and support execution of expansion opportunities.

Cross-Functional Collaboration & Systems of Record

Maintain accurate and timely records in Salesforce and Gainsight, including risk fields (Risk Status, Risk Reason, Risk Notes, At-Risk Products) on a weekly cadence, applicable Risk/Save Playbooks, engagement types, health scores, and account notes.

Participate in team meetings, trainings, and process initiatives that support a scalable, consistent Customer Success motion.

Product & Industry Knowledge

Develop and maintain strong working knowledge of the R365 platform to guide customers on adoption and best practices.

Share relevant restaurant operations and industry best practices to help customers get more value from R365.

Other duties as assigned.

What you'll need to be successful in this role:

2–4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably at a SaaS company.

Experience with, or working knowledge of, accounting and/or restaurant hospitality operations is a plus.

Comfortable managing a high-volume portfolio of accounts and multiple, competing priorities.

Clear, professional communicator, comfortable presenting to customer stakeholders, including C-Suite.

Working knowledge of Salesforce or another CRM.

Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint).

Working knowledge of AI tools, including incorporating AI into daily work, including building agents where applicable.

Efficient and timely with deadlines and deliverables.

Strong organizational and time-management skills; able to work independently with general supervision.

Solid technical aptitude, with experience communicating across multiple platforms.

Ability to travel up to 10%.

PREFERRED QUALIFICATIONS

Previous Gainsight experience or experience with another customer success management platform.

Previous Monday.com experience or other project management software.

Previous Freshdesk experience or other ticket management software.

Benefits and Compensation

We also offer a comprehensive benefits package.

Benefit options include:

- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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