10 publicaciones de empleo destacadas de systems architect salesforce en cuauhtémoc, dif (¡Están contratando!)

Customer Success Manager
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Seguro de la vista
Postulación rápida
10d
Senior Data Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Salesforce
- Experiencia en bases de datos
Solution Architect
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Inglés
- Liderazgo
- Permiso de maternidad y paternidad
Enterprise Architect Agentforce & Data Cloud - Mexico
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- Gestión de venta al por menor
- Liderazgo
PMTS - Principal Agentic Data Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
- SQL
- Python
Software Engineer MTS
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Experiencia en ventas
AI Engineer - Forward Deployed Engineer
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Java
- JavaScript
Senior Associate, Workforce Application Administrator
DoorDash Mexico —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Salesforce
Postulación rápida
AI DevOps Engineer
Ingersoll Rand —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Informática
SAP Sales Executive - Mexico City
DXC Technology —Ciudad de México, CDMX
- Experiencia en ventas
- Salesforce
- Licenciatura
10d

More jobs to discover

Find similar jobs that you might be interested in.

Senior Data Engineer
Bluetab, an IBM Company —Ciudad de México, CDMX
Mínimo 5 años de experiencia en Data Engineering y/o Data Science. Experiencia en construcción de pipelines de datos y plataformas analíticas.
Data Engineer Senior – ETL & Python 2796
Xideral —Ciudad de México, CDMX
Más de 5 años de experiencia como Data Engineer. Estamos en búsqueda de un Data Engineer Senior con experiencia sólida en desarrollo y optimización de pipelines…
Postulación rápida

Quiero recibir la alerta de empleo más reciente para systems architect salesforce en cuauhtémoc, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

systems architect salesforce jobs near cuauhtémoc, dif

Empleos de Data Developer en Ciudad De México

Empleos de Ai Developer en Remote

Empleos de Full Stack Developer Jr en Desde Casa

Empleos de Ai Developer en Cuautitlán Izcalli, Méx.

Empleos de Ai Developer en Nuevo León

Empleos de Executive Assistant en Zapopan, JAL.

Empleos de Sales Executive en Ciudad De México

Empleos de Sales Executive en Monterrey, N. L.

Empleos de Sales Executive en Nuevo León

Empleos de Sales Jr en Ciudad De México

Empleos de Sales Support Representative en Juárez, CDMX

Empleos de Devops Engineer en Ciudad De México

Empleos de Software Engineer en Oaxaca

Empleos de Software en Morelia, Mich.

Empleos de Customer Service en Reynosa, Tamps.

Empleos de Customer Success Manager en Remote Mexico

Empleos de Customer Success Manager en Monterrey, N. L.

Empleos de Customer Success Manager en Desde Casa

Empleos de Community Manager en Pachuca, HGO.

Empleos de Customer Success Manager en Benito Juárez, CDMX

Customer Success Manager

Restaurant365 -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 10 días

Beneficios

Seguro dental
Seguro de la vista
Seguro de vida

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Ventas SaaS
Microsoft Outlook
Administración de personal
Salesforce
Upselling
Microsoft Office
Estimación y pronóstico
Software de gestión de proyectos
Experiencia en restaurantes

Descripción completa del empleo

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Customer Success Manager, you will own a portfolio of Restaurant365 customers and be their trusted point of contact throughout the post-sale lifecycle. You will drive product adoption, manage risk, and support renewal and expansion outcomes across your book of business, acting as the customer's “success orchestrator” by connecting them to the right internal resources at the right time. You will partner closely with Sales, Support, Onboarding/Implementation, and Product to deliver a consistent, proactive experience and help customers realize ROI from the R365 platform.

How you'll add value:

Customer Relationship & Lifecycle Management

Own and manage a book of business from post-sale hand-off through renewal and expansion.

Serve as the customer's primary point of contact and Restaurant365 “success orchestrator,” directing them to the right resource for the situation — Sales for growth opportunities, Helpdesk for quick support, R365 Academy/Support Center for self-service training, Professional Services for paid engagements, and your CSM Manager or a Solution Architect for solution design questions.

Lead CSM Intro/Kickoff meetings for newly assigned accounts to establish the relationship, roles, and definition of success.

Maintain a consistent touchpoint cadence (approximately every 30–60 days) and lead Business Impact Reviews to track progress against goals and demonstrate value.

Ensure delightful customer experiences across all stages of the customer journey.

Adoption, Retention & Risk Management

Build and maintain success plans for your accounts; complete quarterly health evaluations for standard-support accounts.

Monitor customer health, product usage, and sentiment to proactively identify and mitigate churn risk.

Own escalations for your book of business: acknowledge within SLA, lead internal alignment, and drive issues to resolution in partnership with Support, Product, and CS leadership.

Support the churn/cancellation process, including save attempts using Risk Playbooks and submission of the Churn Request Form when a save isn't possible.

Renewals & Growth

Own and maintain renewal forecasting fields for your book of business.

Identify and refer expansion, cross-sell, and upsell opportunities to the Sales team.

Partner with Sales on account growth conversations and support execution of expansion opportunities.

Cross-Functional Collaboration & Systems of Record

Maintain accurate and timely records in Salesforce and Gainsight, including risk fields (Risk Status, Risk Reason, Risk Notes, At-Risk Products) on a weekly cadence, applicable Risk/Save Playbooks, engagement types, health scores, and account notes.

Participate in team meetings, trainings, and process initiatives that support a scalable, consistent Customer Success motion.

Product & Industry Knowledge

Develop and maintain strong working knowledge of the R365 platform to guide customers on adoption and best practices.

Share relevant restaurant operations and industry best practices to help customers get more value from R365.

Other duties as assigned.

What you'll need to be successful in this role:

2–4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably at a SaaS company.

Experience with, or working knowledge of, accounting and/or restaurant hospitality operations is a plus.

Comfortable managing a high-volume portfolio of accounts and multiple, competing priorities.

Clear, professional communicator, comfortable presenting to customer stakeholders, including C-Suite.

Working knowledge of Salesforce or another CRM.

Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint).

Working knowledge of AI tools, including incorporating AI into daily work, including building agents where applicable.

Efficient and timely with deadlines and deliverables.

Strong organizational and time-management skills; able to work independently with general supervision.

Solid technical aptitude, with experience communicating across multiple platforms.

Ability to travel up to 10%.

PREFERRED QUALIFICATIONS

Previous Gainsight experience or experience with another customer success management platform.

Previous Monday.com experience or other project management software.

Previous Freshdesk experience or other ticket management software.

Benefits and Compensation

We also offer a comprehensive benefits package.

Benefit options include:

- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday, Wednesday, and Thursday.

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Postulación rápida

Refina tu búsqueda

systems architect salesforce empleos en cuauhtémoc, dif

Customer Success Manager

Senior Data Engineer

Solution Architect

Enterprise Architect Agentforce & Data Cloud - Mexico

PMTS - Principal Agentic Data Engineer

Software Engineer MTS

AI Engineer - Forward Deployed Engineer

Senior Associate, Workforce Application Administrator

AI DevOps Engineer

SAP Sales Executive - Mexico City

More jobs to discover

Quiero recibir la alerta de empleo más reciente para systems architect salesforce en cuauhtémoc, dif

Related Searches

Explorar empleos en más ubicaciones

How you'll add value:

What you'll need to be successful in this role:

Benefits and Compensation

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado