20 publicaciones de empleo destacadas de customer experience specialist en guadalajara jal. (¡Están contratando!)

Community & Digital Programs Specialist (Guadalajara or Mexico City)
BMC Software —Guadalajara, Jal.
- Administración de personal
- Mercadotecnia
- Salesforce
6h
Jr. Customer Support Specialist - Guadalajara, MX - (Portuguese Required)
TeamViewer Germany GmbH —Guadalajara, Jal.
- Inglés
- Microsoft Office
- Bachillerato
- Seguro de vida
Postulación rápida
Supplier Operations Specialist
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Customer Service (Healthcare)
Intugo —Guadalajara, Jal.
- Hasta $19,500 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d
Specialist, Sales Operations
Mondelēz International —Zapopan, Jal.
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Servicio al cliente
- Permiso de maternidad y paternidad
12d
Order Management Specialist Mexico
RealTruck —Guadalajara, Jal.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
- Seguro dental
- Permiso de maternidad y paternidad
Postulación rápida
Customer Service Representative
Intugo —Guadalajara, Jal.
- $19,500 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d
Trade Compliance Specialist
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Experiencia en control de inventarios
- Gestión de inventario
- ERP systems
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Customer Service - Program Compliance & Data Entry Coordinator
Tech Solutions —Los Altos, Jal.
- $11,873.09 a $18,961.56 por mes
- Tiempo completo
- Microsoft Word
- Google Suite
- Microsoft Excel
Postulación rápida
13d
Sales Support Specialist (Guadalajara)
Fusion Worldwide —Guadalajara, Jal.
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Estacionamiento gratuito
- Seguro dental
Postulación rápida
Aviation & Aerospace Sourcing Specialist
Alegro Industries —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
1h
Partner Business Manager- Indirect Sales & Channels
Hewlett Packard Enterprise —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Salesforce
2d
Mexico Customer Relations Clerk
Arrive Logistics —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Oracle
- Seguro de la vista
- Programa de referidos
Postulación rápida
Contact Center
Intugo —Guadalajara, Jal.
- Hasta $19,500 por mes
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
1d
Client Success Agent, LATAM
MerchantSpring —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Mejora continua
- Gestión de venta al por menor
Postulación rápida
Product Support Specialist
Insulet Corporation —Guadalajara, Jal.
- Correo electrónico
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
19h
Implementation Specialist
Peek —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Salesforce
- Inglés
14d
Validation and Verification Team Leader
Bosch Group —Guadalajara, Jal.
- $19,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Liderazgo
- Administración del tiempo
- Programa de referidos
Postulación rápida
Application Support Analyst – Dynamics 365 | Early Career
Siemens —Zapopan, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Access
- Azure
- Informática
Business Operations Specialist
TTI Latin America —Guadalajara, Jal.
- Trabajo híbrido
- Inglés
- Microsoft Office
- Licenciatura
- Seguro de vida

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Community & Digital Programs Specialist (Guadalajara or Mexico City)

BMC Software -
Guadalajara, Jal.

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Información del empleo

Hace 6 horas

Cualificaciones

Ventas SaaS
Administración de personal
Mercadotecnia
Salesforce
Creación de contenido
Licenciatura
Negocios

Descripción completa del empleo

Basic Information

Job Name

Customer Success Mgr - Mexico

Country

Mexico

State

Jalisco

City

Guadalajara

Date Published

31-Aug-2026

Job ID

47466

Travel

You may occasionally be required to travel for business

Looking for details about our benefits?

Description and Requirements

Hybrid: #LI-Hybrid

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

ABOUT BMC

BMC empowers the world's leading enterprises to thrive as Autonomous Digital Enterprises. We are looking for a data driven Community & Digital Customer Experience Specialist to grow and nurture our customer community while supporting the digital programs that drive engagement, adoption, and customer success.

The role has two connected areas of focus. The majority of the role is Community execution: platform operations, moderation, content, engagement activities, analytics, and delivery of our four strategic Community initiatives. The remainder provides execution support across digital customer experience programs, giving you visibility into the broader customer journey and how Community fits into BMC's digital strategy.

What You’ll Do

Community Execution

Run day-to-day platform operations and manage the Community backlog with IT to deliver enhancements end to end.

Execute Community initiatives, tracking progress and outcomes against defined measures.

Design and deliver engagement programs such as campaigns, challenges, webinars, AMAs, and virtual events, and nurture champions, advocates, and MVPs.

Create and curate community content including blogs, announcements, knowledge articles, newsletters, and event content, partnering with Marketing,

Product, Customer Success, and Support.

Moderate forums and social channels, respond to questions and escalations, and uphold community guidelines and inclusive experience.

Report on community health and engagement metrics and act as the voice of the customer by surfacing recurring issues and trends.

Digital Programs Support

Support planning and execution of digital customer engagement campaigns across customer touchpoints, coordinating content, audiences, and timelines with cross functional stakeholders, and connecting Community programs to these campaigns.

Support communications, content, and engagement activities for the MyBMC customer portal adoption campaigns to increase customer awareness, adoption, and usage.

Track engagement and adoption metrics across the BMC Community and MyBMC, maintain dashboards, and turn findings into clear recommendations for stakeholders.

Collaboration & Tools

Partner with Product Management, Customer Success, Support, Marketing, and Sales to align Community and digital initiatives with business objectives.

Share customer feedback, feature requests, and engagement insights, and support launch readiness for new products and digital experiences.

Use tools such as ChatGPT, Microsoft Copilot, and Claude to accelerate content creation, research, analysis, and program execution, applying human judgment and quality checks to all outputs.

Identify practical opportunities to apply AI, automation, and other efficiency toolsets to Community and digital customer experience processes.

Required Qualifications

Bachelor's degree in Marketing, Communications, Business, Computer Science, or a related field.

5+ years in online community management, customer marketing, digital engagement, customer success, enablement, or program management.

Proven experience executing digital or community programs end to end, from planning through measurement.

Hands on experience using tools such as ChatGPT, Microsoft Copilot, or Claude in daily work.

Strong written and verbal communication skills, with the ability to create content customers value.

Data driven mindset with the ability to translate metrics into clear recommendations.

Strong project management and prioritization skills in a fast moving, cross-functional environment.

Preferred Qualifications

Experience with community platforms such as Salesforce Experience Cloud (preferred), Higher Logic, Discourse, or Gainsight.

Experience supporting technical, developer, SaaS, cloud, AI, or IT operations software communities.

Experience with customer portals, digital experience platforms, or digital adoption campaigns.

Familiarity with digital and customer journey analytics, dashboards, social listening, or customer feedback management.

Demonstrated examples of applying AI and automation solutions in a previous role to automate a process, analyze information, create content, or improve a customer experience.

What Success Looks Like

Community engagement and participation grow through targeted programs, and strategic initiatives are delivered on plan.

Customers have consistently positive and valuable experience in the BMC Community.

Digital engagement and MyBMC adoption campaigns are executed well and optimized based on performance.

Community and digital analytics are translated into actionable recommendations that stakeholders use.

AI and automation improve the efficiency and scale of Community and digital programs.

The role grows into a proactive program partner rather than an execution or moderation resource alone.

CA-DNP

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Min salary

335,925

Mid point salary

447,900

Max salary

559,875

Min Salary - NEW

335,925

Max Salary - NEW

559,875

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customer experience specialist empleos en guadalajara jal.

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Quiero recibir la alerta de empleo más reciente para customer experience specialist en guadalajara jal.

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