20 publicaciones de empleo destacadas de remote job english en guadalajara, jal (¡Están contratando!)

Senior Manager, Call Center
The Nielsen Company —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Liderazgo
Postulación rápida
1d
Listing Marketing Specialist - Virtual Assistant
Fusion Growth Partners —Guadalajara, Jal.
- $600 a $1,200 por mes
- Tiempo completo
- Inglés
- Microsoft Office
Postulación rápida
Jr. Customer Support Specialist - Guadalajara, MX - (Portuguese Required)
TeamViewer Germany GmbH —Guadalajara, Jal.
- Inglés
- Microsoft Office
- Bachillerato
- Seguro de vida
Postulación rápida
Branch Customer Service Coordinator I
TTI Latin America —Guadalajara, Jal.
- Trabajo híbrido
- Bilingüe
- Microsoft Excel
- Servicio al cliente
- Seguro de vida
11d
Scrum Master
Experiencias Capital Humano —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Licenciatura
- Mejora continua
Postulación rápida
Senior Writer (Brand Voice, Social, Digital Content)
EQUALS TRUE —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
7d
Business Development Representative, Remote, Latin America
Bluelight Consulting —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- CRM software
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Senior Business Analyst - Health Insurance (Fully Remote)
CoverGo —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Desktop Support Associate-Helpdesk
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Human Resources Services Advisor
Panduit —Guadalajara, Jal.
- Tiempo completo
- Mantenimiento
- Inglés
- Presencial
7d
Medical Interpreter
Language Interpreter´s Solution —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Inglés
Postulación rápida
Client Growth Strategist – Consultant / Coach (Mexico)
Advanced Marketers —Guadalajara, Jal.
- $12,000 a $15,000 por mes
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
Client Operations Manager - Americas
Kodak Alaris —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- ERP systems
- Seguro de vida
Postulación rápida
14d
Cash Applications / Reconciliation Support
1840 & Company —Guadalajara, Jal.
- $8 a $9 por hora
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Outlook
- Administración de personal
- Experiencia en ventas
11h
Growth Marketing Manager (VISA Needed) - Hybrid Guadalajara MX
MezTal —Guadalajara, Jal.
- $35,000 a $55,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Gestión de redes sociales
- Inglés
- Seguro dental
- Seguro de vida
Postulación rápida
1d
Customer Success Manager - Guadalajara (Hybrid/Remote)
Clara —Guadalajara, Jal.
- Home Office (Desde casa)
- Experiencia en ventas
- ERP systems
- Inglés
2d
Inside Sales Representative - (English/Portuguese Required) - In Office in Guadalajara, MX
TeamViewer Germany GmbH —Guadalajara, Jal.
- Experiencia en ventas
- Inglés
- Microsoft Office
- Seguro de vida
Postulación rápida
Sr. Associate - Customer Care - Voice 5B
EDM S de RL de CV —Zapopan, Jal.
- Mercadotecnia
- Servicio al cliente
- Inglés
Postulación rápida
Commerce Delivery Manager
Orium —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Mejora continua
Postulación rápida
Account Executive (Remote, B2B SaaS, uncapped commission)
100Hires —Guadalajara, Jal.
- $372,865.68 a $621,442.80 por año
- Tiempo completo
- Home Office (Desde casa)
- Inglés
Postulación rápida

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Senior Manager, Call Center

The Nielsen Company -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 1 día

Cualificaciones

Administración de personal
Centro de llamadas
Inglés
Liderazgo

Descripción completa del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

We are seeking a strategic, visionary, and tech-forward Senior Manager, Call Center to lead our entire outbound call center operations. In this role, you will hold full operational and financial accountability for the Business Unit, defining the strategic roadmap, owning the annual budget, and designing robust capacity planning models to optimize outbound campaign operations. A critical focus will be leveraging AI tools to optimize operational workflows, while simultaneously designing, strengthening, and executing a robust performance framework across outbound calling teams. Managing an advanced team of team leads and managers, you will blend high-level strategic planning with advanced tools to drive accountability, elevate team output, and ensure top-tier quality standards, outbound conversion targets, and SLA delivery.

What You Will Do

Strategic Leadership: Define the long-term operational roadmap for outbound call center operations to align with global corporate growth.
Outbound Operations & Performance Framework: Design, strengthen, and implement a robust business performance framework tailored to outbound calling environments to drive conversion, accountability, and continuous evaluation across all levels.
AI & Workflow Innovation: Evaluate, implement, and leverage AI tools to automate routine tasks, analyze call metrics, and drive operational efficiency across dialers and agents.
Budget & Capacity Planning: Own the annual budget, forecast expenditures, and design data-driven workforce capacity planning models to balance outbound agent allocation and campaign workload shifts.
People Development: Mentor, coach, and develop call center team leads and managers, establishing clear career progression and alignment with core operational KPIs.
Operational Execution: Oversee multi-team delivery, set daily outbound priorities, optimize agent utilization and dialer resources, and resolve operational bottlenecks.
Stakeholder Management: Serve as the call center operations subject matter expert and deliver strategic updates to senior leadership, external vendors, and regulators.

Qualifications

3 to 5 years of direct call center supervisory or management experience, with proven hands-on experience leading outbound call center operations.
Demonstrated success in building, expanding, or strengthening operational performance and accountability frameworks in a call center setting.
Deep experience in workforce management and capacity planning methodologies tailored to high-volume outbound environments.
Proven experience managing department budgets and scaling contact center resources effectively.
Tech-savvy approach with experience or a strong aptitude for adopting and leveraging AI tools to improve team productivity, contact rates, and data analysis.
Advanced / Fluent English (written and spoken) for executive-level reporting and global collaboration.
Ability to work a hybrid schedule (3 days on-site / 2 days remote).

#LI-YL1

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.

Postulación rápida

Refina tu búsqueda

remote job english empleos en guadalajara, jal

Senior Manager, Call Center

Listing Marketing Specialist - Virtual Assistant

Jr. Customer Support Specialist - Guadalajara, MX - (Portuguese Required)

Branch Customer Service Coordinator I

Scrum Master

Senior Writer (Brand Voice, Social, Digital Content)

Business Development Representative, Remote, Latin America

Senior Business Analyst - Health Insurance (Fully Remote)

Desktop Support Associate-Helpdesk

Human Resources Services Advisor

Medical Interpreter

Client Growth Strategist – Consultant / Coach (Mexico)

Client Operations Manager - Americas

Cash Applications / Reconciliation Support

Growth Marketing Manager (VISA Needed) - Hybrid Guadalajara MX

Customer Success Manager - Guadalajara (Hybrid/Remote)

Inside Sales Representative - (English/Portuguese Required) - In Office in Guadalajara, MX

Sr. Associate - Customer Care - Voice 5B

Commerce Delivery Manager

Account Executive (Remote, B2B SaaS, uncapped commission)

Quiero recibir la alerta de empleo más reciente para remote job english en guadalajara, jal

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