20 publicaciones de empleo destacadas de capital one english en ciudad de méxico, dif (¡Están contratando!)

Global Head of Customer Happiness - Mexico City (Hybrid) New
Clara —Ciudad de México, CDMX
- Servicio al cliente
- Inglés
- SQL
8h
Brand Manager | Opening Mama Shelter Mexico City
Mama Shelter —Ciudad de México, CDMX
- Tiempo completo
- Mercadotecnia
- Inglés
- Maestría
Postulación rápida
1d
Talent Attraction Specialist (Especialista de Atracción de Talento) – Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Licenciatura
Sales Development Representative (AI & Automation) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- SQL
Corporate Coverage Mexico – Relationship Manager
BNP Paribas —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Financial Operations/ Controller - Mexico City (Hybrid) New
Clara —Ciudad de México, CDMX
- Bilingüe
- Inglés
- Maestría
5d
Intern Legal & Operations - Systematic Commodities Hedge Fund
Moreton Capital Partners —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Investigación
Postulación rápida
8d
Gerente Comercial
Zubale —Cuauhtémoc, CDMX
- $3,500 por mes
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Inglés
- Gestión de venta al por menor
Postulación rápida
Customer Operations Analyst
Lendable —Ciudad de México, CDMX
- Trabajo híbrido
- Inglés
- Experiencia en operaciones bancarias
12d
Legal Specialist (Especialista Legal) - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Inglés
- SQL
- Presencial
Financial Analyst
Siemens Energy —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
14d
Sustainability Analyst
HSBC Global Services Limited —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
5d
Business Development Manager, Americas Agency Sales (all genders)
Distribusion Technologies —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Inglés
Postulación rápida
Senior Associate, Index Management – Latin America Equity Markets
S&P Global —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Word
- Microsoft Excel
- Administración de personal
- Vacaciones adicionales o permisos con goce de sueldo
11d
Senior Associate, HR Delivery
Capital One —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Excel
- Administración de personal
- PMP
Visual QA
Monks —Ciudad de México, CDMX
- Inglés
Postulación rápida
Growth Designer (AI Focused) - Mexico City (Hybrid) New
Clara —Ciudad de México, CDMX
- Inglés
- Presencial
- HTML
2d
Data Scientist (Científico de Datos) - Hybrid
Clara —Ciudad de México, CDMX
- Administración de personal
- Inglés
- SQL
18h
VIE Analyst, Aviation Development F/H
VINCI Concessions —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Demand/Supply Planner (US Operations)
DEOLEO GLOBAL S.A.U. —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- ERP systems
- Inglés

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Global Head of Customer Happiness - Mexico City (Hybrid) New

Clara -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 8 horas

Beneficios

Opciones sobre acciones

Cualificaciones

Servicio al cliente
Slack
Inglés
SQL
B2B
Portugués
Atención al cliente
SaaS
Liderazgo
Experiencia en operaciones bancarias
Python

Descripción completa del empleo

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do
We're looking for a Global Head of Customer Happiness to lead Clara’s Customer Happiness organization globally, with the mission of delivering an AI-forward and world-class customer experience in every market. You will lead our local Customer Happiness leaders and their teams, setting the strategy, standards, and operating model for the function everywhere that Clara operates, and work closely with Clara's CEO and Chief Product Officer. This role combines people leadership, customer experience, operational excellence, and a heavy emphasis on data and AI-driven technology to scale our support models as we grow.

Lead with example: being involved in building your own solutions using AI coding models (Claude, Codex, Cursor, open source models, etc.) and manage an organization that includes agents and people fully empowered by AI
Pioneer an AI-first approach to customer experience, defining how artificial intelligence, workflow automation (such as N8N), and self-service solutions can dramatically improve the customer journey, boost team productivity, and drive operational scalability.
Lead and develop Customer Happiness leaders across Mexico, Brazil, and Colombia, creating a high-performance, customer-centric organization with strong operational rigor.
Define the global Customer Happiness strategy, OKRs, KPIs, and service standards, ensuring strong execution and continuous improvement across markets.
Own and continuously optimize key metrics such as NPS, CSAT, SLA, response and resolution times, quality, and productivity.
Standardize and optimize processes across countries while maintaining the right level of local flexibility to meet regional needs.
Act as a strategic partner and key stakeholder to senior leaders and executives across Product, Engineering, Operations, etc. serving as the voice of the customer to influence company-wide strategy and solve recurring pain points.
Leverage customer data, feedback, and contact reasons (using BI tools like Databricks and Metabase) to identify root causes of user friction and turn insights into actionable improvements, communicating findings transparently via Slack and Google Drive documentation.
Ensure the organization has the right talent, tools, capacity, and AI resources to seamlessly support Clara’s hyper-growth.

Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

8+ years of experience in Customer Support, Customer Experience, Customer Operations, or related functions, with proven role-specific execution in a high-growth environment.
Significant experience leading leaders and scaling teams, ideally across multiple markets or business units.
Proven experience owning and improving customer experience and operational KPIs, including NPS, CSAT, SLA, quality, and productivity.
Extensive experience and a strong interest in using AI tools to automate workflows, scale operations, and enhance customer satisfaction, treating AI as a core component of your operational strategy.
Strong cross-functional leadership and executive presence, with a proven track record of managing relationships with senior leaders and cross-functional stakeholders.
Strong analytical mindset and ability to turn customer and operational data into clear actions and measurable improvements.
Experience with customer service platforms such as Zendesk, Intercom, or similar tools.
Excellent verbal and written communication skills.
Adaptability to fast-changing environments and a hands-on, builder's mentality.

Nice to haves

Experience in fintech, banking, payments, SaaS, or B2B technology.
Experience leading teams across Mexico, Brazil, and/or Colombia.
Independent analytical skills using spreadsheets, SQL, or Python.
A good sense of humor.

Why join Clara

At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

We’re the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.

What we believe in

#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we’re proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.

What we offer

Competitive salary and stock options (ESOP) from day one
Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
Annual learning budget and internal accelerated development paths
High-ownership environment: we move fast, learn fast, and raise the bar — together
Smart, ambitious teammates — low ego, high impact
Flexible vacation and hybrid work model focused on results

If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara’s Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.

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capital one english empleos en ciudad de méxico, dif

Global Head of Customer Happiness - Mexico City (Hybrid) New

Brand Manager | Opening Mama Shelter Mexico City

Talent Attraction Specialist (Especialista de Atracción de Talento) – Mexico City (Hybrid)

Sales Development Representative (AI & Automation) - Mexico City (Hybrid)

Corporate Coverage Mexico – Relationship Manager

Head of Financial Operations/ Controller - Mexico City (Hybrid) New

Intern Legal & Operations - Systematic Commodities Hedge Fund

Gerente Comercial

Customer Operations Analyst

Legal Specialist (Especialista Legal) - Mexico City (Hybrid)

Financial Analyst

Sustainability Analyst

Business Development Manager, Americas Agency Sales (all genders)

Senior Associate, Index Management – Latin America Equity Markets

Senior Associate, HR Delivery

Visual QA

Growth Designer (AI Focused) - Mexico City (Hybrid) New

Data Scientist (Científico de Datos) - Hybrid

VIE Analyst, Aviation Development F/H

Demand/Supply Planner (US Operations)

Quiero recibir la alerta de empleo más reciente para capital one english en ciudad de méxico, dif

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