20 publicaciones de empleo destacadas de ai implementation en granada, dif (¡Están contratando!)

(fluent English) CX Solutions Consultant (LATAM, remote)
SupportYourApp —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Licenciatura
Postulación rápida
1d
Senior Analyst, Value Creation & AI Transformation
QAD, Inc. —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- ERP systems
Postulación rápida
Software Engineer, AI Agent Platform
QAD —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en manufactura
- Liderazgo
- Python
Front End Engineer - Remote
EventMobi —Ciudad de México, CDMX
- $40,000 a $65,000 por año
- Home Office (Desde casa)
- Administración de personal
- CAD
- JavaScript
- Vacaciones adicionales o permisos con goce de sueldo
EDS Low Voltage Industrialization Engineer
Ford de México —Naucalpan, Méx.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
AI Tech Lead
PALO IT —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Informática
- Maestría
- SQL
Postulación rápida
Implementation Engineer | ThousandEyes
Cisco Systems —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mantenimiento
- Java
Agentic AI Commerce Consultant - Mexico
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
Application Consulting
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- SQL
IOT Software Applications Engineer
Qualcomm —Ciudad de México, CDMX
- Informática
- Inglés
- Maestría
DiDi Shop Marketplace Operations Intern
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
TS&A - Data Architecture & AI Consultant/Manager
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Licenciatura
Implementation Manager
DEUNA —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Staff Product Engineer
LawnStarter —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bar
Postulación rápida
Business Analyst Intern
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
Senior Technical Architect – AI
Genesys —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Modernization Solution Architect (Cloud/Infrastructure)
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Experiencia en ventas
- DevOps
Mobility Rotation Program - CB3 - NM
ACS Mexico S DE RL DE CV —Tlalnepantla, Méx.
- Inglés
- Licenciatura
Postulación rápida
TEMPORAL - Manager Digital & Technology Transformation Sales and Reservations Specialist, CALA
Marriott International, Inc —Colonia Polanco, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Administración de personal
- Experiencia en ventas
Service Delivery Manager - TMS & Digital Intelligence
Nouryon —Ciudad de México, CDMX
- Tiempo completo
- PMP
- Inglés
- Licenciatura

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(fluent English) CX Solutions Consultant (LATAM, remote)

SupportYourApp -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 1 día

Cualificaciones

Inglés
Licenciatura
NLP
Atención al cliente

Descripción completa del empleo

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come

What you will do:

Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;
Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

Fluency in English;
1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
Strong analytical skills to identify automation opportunities and inefficiencies;
Experience designing scalable workflows and automation strategies.

Will be an advantage:

Basic technical understanding of integrations, APIs, and support system architecture;
Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
Understanding of how to assess and prioritize initiatives based on ROI and business impact;
Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

Providing services during business hours;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your growth and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Internal job code:2LT

Postulación rápida

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