20 publicaciones de empleo destacadas de lead customer management & collections en cuajimalpa, dif (¡Están contratando!)

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
19h
Jr Key Account Executive
JDE Peet's —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Experiencia en ventas
- Inglés
Postulación rápida
7d
ServiceNow Business Process Consultant México
Ondaro (US) —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Inglés
Postulación rápida
Program Manager, WW AI Transformation & Governance, Supply Chain, Mexico
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Accounts Receivable Specialist
John Crane —Tlalnepantla, Méx.
- Tiempo completo
- Oracle
- ERP systems
- Inglés
Postulación rápida
PR Specialist, Prime Video and Amazon MGM Studios, Mexico, PVS International Communications
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
People Shared Services Representative, II
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- SharePoint
Solution Assessment Consultant - Portuguese Speaker
Apeiron Sumus —Ciudad de México, CDMX
- Tiempo completo
- CRM software
- Azure
- Experiencia en ventas
Postulación rápida
Manager, TMF Operations
ICON Plc —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Licenciatura
- Liderazgo
- Seguro dental
- Seguro de la vista
Brand Manager Global Originals, Prime Video International
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Liderazgo
13d
ESG Reporting Manager
Viva —Ciudad de México, CDMX
- Trabajo híbrido
- Inglés
- Licenciatura
- Mejora continua
- Seguro de vida
Head of Retail Product
HSBC Global Services Limited —Cuauhtémoc, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Maestría
5d
Manager - Sales Operation
Wesco —Tlalnepantla, Méx.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
Technical Reporting Specialist
Orb Group —Ciudad de México, CDMX
- $24,000 a $35,000 por mes
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Inglés
13d
Program Manager for Supplier Quality Product Development
Stellantis —Ciudad de México, CDMX
- Administración de personal
- Microsoft Office
- Maestría
Regional IT Business Analyst Supply Chain Americas
Campari Group —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
CBS Credit To Cash Analyst
Colgate-Palmolive —Ciudad de México, CDMX
- Microsoft Excel
- Oracle
- ERP systems
Key Account Executive - Multi Channel
Beam Inc. —Ciudad de México, CDMX
- Microsoft Excel
- Experiencia en ventas
- Análisis de datos
Sustainability Program Manager
NetApp —Ciudad de México, CDMX
- Microsoft Excel
- Azure
- Administración de personal
Accounting Manager
NBCUniversal —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- ERP systems
- Inglés

Quiero recibir la alerta de empleo más reciente para lead customer management & collections en cuajimalpa, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

lead customer management & collections jobs near cuajimalpa, dif

Empleos de Sales en Guadalajara, JAL.

Empleos de Logistics Sales Executive en Monterrey, N. L.

Empleos de Barista, Hostess, Casino Dealer, Sales, Secretary en Ciudad Juárez, Chih.

Empleos de Funeral Sales en Desde Casa

Empleos de Sales Sales en Puerto Vallarta, JAL.

Empleos de Outbound Sales en Guadalajara, JAL.

Empleos de La Comer , Fresko, City Market Y Sumesa en Atizapán De Zaragoza, Méx.

Empleos de City Market Pilares en Ciudad De México

Empleos de Team Leader en Tultitlán, Méx.

Empleos de Market Research en Ciudad De México

Empleos de Legal Manager en Ciudad De México

Empleos de Operations Manager en Monterrey, N. L.

Empleos de Content Manager en Monterrey, N. L.

Empleos de Brand Manager en Monterrey, N. L.

Empleos de Analista De Datos Junior Remoto en Morelia, Mich.

Empleos de Junior Account Executive en Ciudad De México

Empleos de Business Consultant en Guadalajara, JAL.

Empleos de Sap Business One en Monterrey, N. L.

Empleos de Business Development Manager en Puebla, PUE.

Empleos de Technical Support Manager en Ciudad De México

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)

IPF Digital -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 19 horas

Cualificaciones

Administración de personal
Salesforce
Inglés
Administración del desempeño
Liderazgo
Experiencia en operaciones bancarias

Descripción completa del empleo

Who are we?

IPF Digital is a Financial Services company, part of IPF Group, and trades as Creditea in México and Credit24 in Australia. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and preserving our organizational culture that is centred around our purpose.

At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

Reporting to the Credit Risk Manager (with a functional reporting line to the Regional Collections Manager), the Collections Team Leader will lead and develop a team of Collections Specialists to deliver agreed collections outcomes. The role is responsible for the operational end-to-end management and control of the Collections process, covering Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD). Debt sale processes are excluded from this role's responsibility.

The responsibilities

Own and manage the end-to-end Collections process, including Pre-Reminder, Reminder (0-64 DPD) and Collections stage (72+ DPD), ensuring effective daily operation, task allocation and delivery against agreed collections targets such as POT, regularisation, roll rates, flow-forward and cash collected.
Maintain and monitor collections procedures, controls, policies and manuals, ensuring compliance, customer treatment standards, accurate records, audit readiness and timely corrective actions where control gaps or risks are identified.
Prepare, review and present daily and weekly collections reports for the team, including contact rates, productivity, quality, customer outcomes and portfolio trends; analyse results, identify issues and initiate data-driven process, system or strategy improvements where required.
Lead, coach and develop Collections Specialists through training, mentoring, quality reviews, one-to-one meetings, performance management, knowledge sharing and implementation of motivational or incentive schemes to improve team engagement and performance.
Ensure customers experiencing payment difficulties are handled with sensitivity and tact, acting as an escalation point for complex cases and supporting day-to-day collections activity where needed, including dialler activity, manual calls and payment arrangements.
Manage team capacity, attendance, coverage and FTE/budget inputs to ensure business continuity and efficient delivery of monthly targets.
Manage relationships and documentation requirements with external collections partners, outsourced reminder partners and system providers, and support new collections projects from testing through implementation and execution.
Perform other duties within the scope and responsibilities of the role, as directed by the Regional Collections Manager or Operations Manager.

Qualifications

Accreditation or certification in a Finance-related area
Financial Services diploma/Finance degree (highly desirable)
Fluent English (Business-level proficiency)

Knowledge

A sound understanding of debt collection and associated legal obligations
An understanding of the Bankruptcy Act; The National Consumer Credit Code (NCCP), The Debt Collection Guidelines; The Privacy Act and The Code of Banking Practice

Skills:

Superb phone manners
Be self-motivated and commercially minded
High attention to detail
Be methodical in your approach
Be results focused
Have high personal energy and enjoy a lively environment
Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationships
Employ a professional but firm negotiation style
Proactive and performance-driven nature
Independent problem-solving abilities and positive attitude
Ability to display a flexible approach to problem-solving issues whilst working within an established credit framework
Ability to work within an ambiguous environment and assist to create appropriate structure and processes

Experience

3+ years' experience in a debt recovery role
Management/leadership experience
A good understanding of how to talk to get the most out of customers
Knowledge of phone systems
Prior knowledge of working with Salesforce is encouraged
People management experience

Must live in Mexico City or metropolitan area like Estado de México.

What we can offer you

Attractive Salary
Bonuses
Additional benefits
Work with the best team in a startup environment.
Hybrid working model.
Night shift: from Sunday to Thursday // 5pm to 1am with a 1 hr lunch time
Uber ride home after your shift included as a benefit.
Work Leave Permissions additional to the law.
Work Life Balance Program with different initiatives.
Medical Attention and Psychological.
Self-care days
Additional benefits

Sounds good?

If your answer is yes, please attach your Resume in English.

Only short-listed candidates will be contacted. All short-listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.

Postúlate ahora

Refina tu búsqueda

lead customer management & collections empleos en cuajimalpa, dif

Collections Team Leader – Australian Market (Based in Mexico | Night Shift)

Jr Key Account Executive

ServiceNow Business Process Consultant México

Program Manager, WW AI Transformation & Governance, Supply Chain, Mexico

Accounts Receivable Specialist

PR Specialist, Prime Video and Amazon MGM Studios, Mexico, PVS International Communications

People Shared Services Representative, II

Solution Assessment Consultant - Portuguese Speaker

Manager, TMF Operations

Brand Manager Global Originals, Prime Video International

ESG Reporting Manager

Head of Retail Product

Manager - Sales Operation

Technical Reporting Specialist

Program Manager for Supplier Quality Product Development

Regional IT Business Analyst Supply Chain Americas

CBS Credit To Cash Analyst

Key Account Executive - Multi Channel

Sustainability Program Manager

Accounting Manager

Quiero recibir la alerta de empleo más reciente para lead customer management & collections en cuajimalpa, dif

Related Searches

Explorar empleos en más ubicaciones

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado