6 publicaciones de empleo destacadas de data analytics leader en tezontepec, hid (¡Están contratando!)

Customer Support Team Lead
Apollo.io —City, Hgo.
- Administración de personal
- Salesforce
- Inglés
11d
Oliver Wyman - Advanced Analytics Engineer - Mexico City
Oliver Wyman —City, Hgo.
- Tiempo completo
- Azure
- SQL
- Python
Business Analyst Intern (10-12 month program)
McKinsey & Company —City, Hgo.
- Tiempo completo
- Inglés
- Licenciatura
- Negocios
Associate, Primary Research
Bain & Company Inc —City, Hgo.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Lakebase Sales Specialist
Databricks —City, Hgo.
- Microsoft Excel
- Azure
- Experiencia en ventas
Commerce Media Specialist (DSP)
Tinuiti —City, Hgo.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad

More jobs to discover

Find similar jobs that you might be interested in.

Oliver Wyman - Advanced Analytics Engineer - Mexico City
Oliver Wyman —City, Hgo.
Collaborate with data scientists, AI engineers, and business stakeholders to support advanced analytics initiatives.

Quiero recibir la alerta de empleo más reciente para data analytics leader en tezontepec, hid

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Customer Support Team Lead

Apollo.io -
City, Hgo.

Postúlate ahora

Información del empleo

Hace 11 días

Cualificaciones

Telefonía
Ventas SaaS
Administración de personal
Salesforce
Inglés
Atención al cliente
HubSpot
Liderazgo

Descripción completa del empleo

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

As a Customer Support Team Lead, you will play a critical role in driving the success of our customer support team by coaching and developing representatives, ensuring operational excellence, and fostering a culture of feedback and recognition. You will be responsible for monitoring team performance, implementing coaching plans, and maintaining a deep understanding of our processes and products. This role requires a proactive leader who thrives in a data-driven environment, excels in cross-functional collaboration, and is committed to driving both employee and customer success.

Responsibilities

2+ years in a leadership role within customer support or a related field.
Prior experience with SaaS, CRM, and telephony tools is a bonus
English (Advanced Level Required)
Contribute to in-office leadership presence, supporting employees in a hybrid/in-office environment while maintaining a strong connection with remote teams.
Provide consistent coaching and developmental feedback through weekly 1:1 meetings, ensuring discussions focus on behavioral improvements and performance trends.
Utilize key performance indicators (KPIs) to identify areas for growth and focus discussions on the behaviors driving results.
Document insights from performance inspections and develop action plans to address areas of opportunity.
Plan and lead weekly team meetings in alignment with our company values focusing on team skill development, team-building, and important business updates. - Foster a culture of continuous learning through training sessions, mentoring, and career progression planning.
Maintain open lines of communication across teams, providing clear and timely updates on processes, changes, and performance expectations. - Embody customer obsession by serving as the primary escalation point for unresolved customer issues, ensuring timely and satisfactory resolution.
Actively contribute to cross-functional projects aimed at enhancing customer experience and driving retention.
Lead by example in ethical decision-making, fostering inclusivity, fairness, and integrity in all interactions.

Competencies

Coaching & Development. Ability to mentor, guide, and upskill employees through structured coaching plans.
Team Engagement & Motivation. Builds a positive work environment that drives team performance and morale.
Conflict Resolution. Effectively manages disputes, escalations, and difficult conversations with professionalism.
Recognition & Employee Support – Ensures employees feel valued and supported through structured recognition programs.
KPI Analysis & Reporting – Proficient in tracking, analyzing, and leveraging performance data (CSAT, AHT, FCR, SLA).
Accountability & Goal Setting - Holds employees accountable through coaching, action plans, and performance reviews.
Operational Inspection & Risk Management – Maintains oversight of business health through proactive inspection processes.
Customer Advocacy – Understands customer needs and ensures support processes align with customer expectations.
Escalation & Issue Resolution – Quickly identifies customer concerns, escalating when necessary to ensure high-quality resolutions.
Quality Assurance (QA) & Continuous Improvement – Uses QA insights to refine support processes and improve service delivery.
Cross-Functional Collaboration – Works effectively with leadership, HR, product, and other departments.
Stakeholder Management – Ensures clear communication with both local and global teams to align strategies.
Change Management – Clearly communicates new policies, tools, and strategies while securing buy-in from employees.
Workflow & Process Optimization – Identifies inefficiencies in support operations and recommends process improvements.
Knowledge Management – Ensures accurate and updated documentation of processes, FAQs, and customer resources.
CRM & Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) – Utilizes customer support tools effectively. - Data Analytics & Reporting Tools
Proficient in dashboards and performance tracking platforms.
Crisis Management – Able to quickly assess and resolve operational or customer-impacting issues.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Postúlate ahora

Refina tu búsqueda

data analytics leader empleos en tezontepec, hid

Customer Support Team Lead

Oliver Wyman - Advanced Analytics Engineer - Mexico City

Business Analyst Intern (10-12 month program)

Associate, Primary Research

Lakebase Sales Specialist

Commerce Media Specialist (DSP)

More jobs to discover

Quiero recibir la alerta de empleo más reciente para data analytics leader en tezontepec, hid

Related Searches

We are AI Native

Why You’ll Love Working at Apollo

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado