20 publicaciones de empleo destacadas en out helping (¡Están contratando!)

Customer Service Specialist
SimplePractice —Ciudad de México, CDMX
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Licenciatura
International Operations Agent II
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Bachillerato
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Recruiter
AMS —Monterrey, N. L.
- $21,500 a $30,500 por mes
- Tiempo completo
- Trabajo híbrido
- Bilingüe
- Administración de personal
- Inglés
- Estacionamiento gratuito
- Ayuda o servicio de transporte
Postulación rápida
10d
EHS Intern
Donaldson —Aguascalientes, Ags.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
EHS Specialist
Siemens Energy —Querétaro, Qro.
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Financial Analyst – Business Case Development
Aptiv plc —Ciudad Juárez, Chih.
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Account Development Representative - Mexico City, Hybrid onsite role
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- CAD
- Salesforce
Senior People Specialist
Checkout.com —Ciudad de México, CDMX
- Tiempo completo
- Inglés
Postulación rápida
Senior People Business Partner
Crunchyroll, LLC —Ciudad de México, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
Senior Technical Recruiter -
Alexander Mann Solutions —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Experiencia en bases de datos
R&D Assistant
Reckitt —Ciudad de México, CDMX
- Administración de personal
- Microsoft Office
- Sin título de educación superior
- Seguro de vida
4d
Brand Strategy Director
Edelman —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Liderazgo
Associate, Customer Support
EVO Payments Mexico, S. de R.L. de C.V. —Álvaro Obregón, CDMX
- Servicio al cliente
- Bachillerato
- Servicios financieros
Postulación rápida
23h
Domestic Agent II
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Bachillerato
- Uso de computadora
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Senior Accountant
Playlist —Puebla, Pue.
- Home Office (Desde casa)
- Microsoft Excel
- ERP systems
- SQL
Postulación rápida
Technical Support Representative
Nextiva —Guadalajara, Jal.
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Senior Benefits & Leave Specialist
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Salesforce
- Recursos humanos
5d
Operation & Supply Chain Engineer (Leadership Development Program)
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Análisis de datos
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Quality Customer Care Engineer
Versigent —Guadalupe, Zac.
- Administración de personal
- Mejora continua
- Liderazgo
- Seguro de vida
Brand Strategy Director
Daniel J. Edelman Holdings —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Liderazgo

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Customer Service Specialist

SimplePractice -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Servicio al cliente
Slack
Inglés
Licenciatura
Atención al cliente

Descripción completa del empleo

About Us

SimplePractice is headquartered in Los Angeles, California, but we have team members who work and live across the United States, Dominican Republic, Mexico City, and Ukraine.

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. Recognized by MedTech Breakthrough, the Digital Health Awards, Best Places to Code in Mexico and Built In's Best Places to Work.

The Role

SimplePractice is seeking a friendly, eager-to-learn Customer Success Specialist (Product Specialist) to join our Customer Success team in Mexico City.

SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products.

In this role, you'll use your passion for collaboration and technology to provide our customers with a world-class experience. You would act as the front line of communication with our customers, serving inbound phone calls as well as assisting customers via chat and email. This role will give you the opportunity to provide tangible value and support to our growing community.

This is a full-time hourly (non-exempt) position, with overtime available during peak seasons. We're looking for some individuals that can also offer non-traditional business hours availability, including weekends and evening hours, to help us manage our response time goals throughout the entire week.

Responsibilities

Address inbound customer inquiries regarding our platform's features Answer all inbound support emails within 60 minutes or less, continually striving for faster response times Triage incoming customer support emails to specialized CS team members as needed Participate in live chat during our standard business hours Schedule live customer screen-sharing sessions and phone calls as needed Investigate and troubleshoot complex customer questions using intuitive problem-solving skills Identify patterns in incoming support emails and chats, and keep an eye out for potential issues Escalate product issues to our Technical Support Specialists Contribute to our ambitious conversion rate goals by conducting live onboarding calls with customers in a free trial
Maintain alignment with the larger Customer Success team and other internal stakeholders Identify and report knowledge gaps and work to get them added to our knowledge systems Work with other SimplePractice teams to handle customer inquiries when inter-department collaboration is needed

Desired Skills & Experience

English proficiency
1-2 years in a customer support or service industry role, serving a diverse and professional customer base
You have a bachelor's degree from an accredited college or university
You have demonstrated the ability to self-manage towards a set of defined goals & prioritize among many different tasks
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with simultaneously managing and troubleshooting a large number of computer-based programs, applications, and toolsets to perform job duties (e.g., Slack, Asana, Zendesk, Google Workspace)

Bonus Points

You're highly empathetic, patient, and really love helping people
You have excellent written and verbal communication skills, with an emphasis on a casual, friendly, and conversational tone
You're self-managing and self-motivating, can organize in a multitasking environment, and can adjust priorities as needed
A plus if you have past experience working with Zendesk or in SAAS companies

Monthly Compensation Range

MXN $20,158.33 - $25,350.00 per month

Base salary is one component of total compensation.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

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