20 publicaciones de empleo destacadas de customer support representative en xochimilco, dif (¡Están contratando!)

Customer Service Representative Bi-Lingual - Mexico City
THE ZAMORA AMERICAS, INC. —San Jerónimo Lídice, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Technical Support Representative
Peek —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Servicio al cliente
- Salesforce
- Inglés
5d
Customer Service Representative
The Chemours Company —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Outlook
- Servicio al cliente
- Maestría
13d
Supervisor, Document Management
TechnipFMC —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Development Representative - Mexico City, Hybrid onsite role
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- CAD
- Salesforce
Specialist, Customer Service
Celanese International Corporation —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Maestría
On Site Medical Representative
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Enfermería
- Microsoft Office
- Licenciatura
- Programa de bienestar
Senior Customer Service Representative Bi-Lingual - Mexico City
THE ZAMORA AMERICAS, INC. —San Jerónimo Lídice, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
Bilingual Sales Representative - Spanish/English
Community Sports Partners —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Experiencia en ventas
- Inglés
Postulación rápida
Sales Representative | Telematics
Teltonika —Ciudad de México, CDMX
- $20,000 a $25,000 por año
- Tiempo completo
- Experiencia en ventas
- Mercadotecnia
- Servicio al cliente
Postulación rápida
Customer Service Team Lead
PlacidWay —Ciudad de México, CDMX
- Administración de personal
- Servicio al cliente
- Manejo de grupos
Postulación rápida
8d
Global Advocate
DoorDash —Ciudad de México, CDMX
- Incluye fines de semana
- Microsoft Excel
- Experiencia en ventas
- Inglés
- Permiso de maternidad y paternidad
Bilingual Contact Center Representative
Maersk —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
5d
SC Cust Svc Assoc Representative
PepsiCo —Miguel Hidalgo, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Country Manager Mexico
ViewSonic Corporation —Ciudad de México, CDMX
- Home Office (Desde casa)
- Administración de personal
- Experiencia en ventas
- Mercadotecnia
- Vacaciones adicionales o permisos con goce de sueldo
10d
Customer Support Representative
CoinFlip —Benito Juárez, CDMX
- Tiempo completo
- Bilingüe
- Salesforce
- Inglés
Postulación rápida
Senior Implementation Consultant
BlackLine —Ciudad de México, CDMX
- Oracle
- PMP
- ERP systems
Sales Development Representative (Hybrid)
OpenTable —Ciudad de México, CDMX
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Associate, Customer Support
EVO Payments Mexico, S. de R.L. de C.V. —Álvaro Obregón, CDMX
- Servicio al cliente
- Bachillerato
- Servicios financieros
Postulación rápida
1d

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Customer Service Representative Bi-Lingual - Mexico City

THE ZAMORA AMERICAS, INC.
San Jerónimo Lídice, CDMX

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Información del empleo

Cualificaciones

Bilingüe
Plurilingüe
Servicio al cliente
SAP
Cadena de suministro
Inglés
Bachillerato
Administración de pedidos

Descripción completa del empleo

At Zamora Company, we believe customer service is at the heart of our success. A strong Customer Service Representative not only builds customer loyalty but also strengthens our reputation and helps grow our brand.

JOB BRIEFING / RESUMEN DEL PUESTO

As a Customer Service Representative, you’ll be the voice and face of Zamora Company. You’ll interact directly with our customers, providing exceptional service, solving problems, and creating positive experiences. Our team members are known for being friendly, courteous, and professional — always putting the customer first.

In this role, you’ll:

Serve as the first point of contact for customer and consumer inquiries
Take personal ownership of each interaction, from start to finish
Handle non-scripted calls with confidence and care
Provide timely updates and support to both internal and external customers
Represent Zamora with a positive, solutions-focused attitude

We’re looking for someone who is proactive, enthusiastic, and passionate about helping others. The ideal candidate has strong communication skills, can multitask in a fast-paced environment, and takes pride in delivering exceptional service.

If you have previous customer service experience and thrive in an entrepreneurial, creative setting, we’d love to connect with you!

RESPONSABILIDADES / MAIN RESPONSIBILITIES:

Order Entry in SAP - Taking orders, verifying customer information, processing payments, and managing order fulfillment
Updating customer details, reviewing account history, resolving account discrepancies, and managing account changes
Engaging with customers in a positive manner, actively listening to their needs, and building rapport
Identifying complex problems that need further attention and transferring them to supervisors or relevant departments
Answering customer questions via phone, email, or chatting regarding products, services, account details, and billing
Asks the right questions that help uncover the root issue while keeping the customer comfortable and supported.
Actively listening to customer issues, investigating problems, offering solutions, and providing appropriate compensation when needed
Processing customer return requests, verifying eligibility, and facilitating exchange
Maintain company standards to ensure high-quality service
Build relationships with customers to ensure satisfaction
Attend required departmental meetings
Possess the ability to organize and keep a positive & productive work environment

REQUERIMIENTOS Y HABILIDADES / REQUIREMENTS & SKILLS:

High School Diploma
Proven experience as Customer Service
Critical Thinker
Excellent organization skills
Must be able to multi-task, prioritize and manage time effectively
Excellent verbal and written communication skills
Ability in problem-solving.
Ability to always remain professional and courteous with customers
Strong computer, telephone, and technology skills
Must be professional, organized, and friendly.
Must be self-motivated and able to work with minimal supervision.
Beverage alcohol experience/spirits industry experience preferred
Understanding of the Supply Chain
Bilingual Spanish and English proficiency
Proven experience working with cross-functional teams

***Please provide CV in English and in PDF format***

Zamora Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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