20 publicaciones de empleo destacadas en satisfaction supervisor (¡Están contratando!)

Call Center Bilingual Quality Specialist & Trainer
B9 Inc —Desde casa
- $15,000 a $19,800 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Inglés
- Microsoft Office
Postulación rápida
Customer Service Operations Coordinator
BAJA FULFILLMENT SERVICES INTERNATIONAL S. DE R.L. DE C.V. —Tecate, B.C.
- $1,300 a $1,600 por día
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Remote Customer Service Representative
Heirloom Property Management —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Word
- Microsoft Excel
- Servicio al cliente
Postulación rápida
5d
Accounting Operations Supervisor
NABIS —Desde casa
- Home Office (Desde casa)
- Microsoft Excel
- Capacitación
- QuickBooks
Postulación rápida
Customer Service Supervisor CL
CEVALogistics —Cuautitlán Izcalli, Méx.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Mejora continua
9d
Operations Superintendent/Integrated Projects
Weatherford —Ciudad del Carmen, Camp.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
Restaurant Supervisor
Etéreo —Playa del Carmen, QRoo.
- Incluye fines de semana
- Inglés
- Presupuestos
- Experiencia en restaurantes
Postulación rápida
Business Support Coordinator
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Bachillerato
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
10d
Technical Customer Support I (Night Shift & Hybrid - CDMX)
Zebra Technologies —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
Production Supervisor 1st shift (Onsite)
Collins Aerospace —Mexicali, B.C.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
5d
Operation Business Unit Leader
Thermometrics México, S.A. de C.V. —Tijuana, B.C.
- Tiempo completo
- Administración de personal
- ERP systems
- Inglés
- Seguro de gastos médicos
- Seguro de vida
Supervisor de Implementaciones
UPS —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
2d
Customer Service Representative Bi-Lingual - Mexico City
THE ZAMORA AMERICAS, INC. —San Jerónimo Lídice, CDMX
- Bilingüe
- Servicio al cliente
- Inglés
Shipping Supervisor
Johnson Controls —Ciénega de Flores, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Microsoft Office
Agent Support Representative
Ria Money Transfer (Dandelion) —Querétaro, Qro.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Plan de adquisición de acciones empresariales
- Seguro de vida
Postulación rápida
Planner II
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- ERP systems
- Maestría
- Licenciatura
Regional Category Buyer - Production Equipment & OEM Services - MEX
Continental —San Luis Potosí, S. L. P.
- Inglés
Sr. Supervisor Supplier Quality & Development
Carrier —Santa Catarina, N. L.
- Tiempo completo
- Inglés
- Licenciatura
- HVAC
8d
Bilingual Operations Manager
Amigo Scale —Rosarito Centro, B.C.
- $5,000 a $5,500 por semana
- Tiempo completo
- Bilingüe
- CRM software
- Servicio al cliente
Postulación rápida
3d
Concierge Residences
Marriott International, Inc —Isla Mujeres, QRoo.
- Tiempo completo
- Bachillerato
- Servicios a huéspedes

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Call Center Bilingual Quality Specialist & Trainer

B9 Inc -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$15,000 a $19,800 por mes

Cualificaciones

Bilingüe
Centro de llamadas
Inglés
Microsoft Office
Garantía de calidad
Licenciatura
Mejora continua
Capacitación
Atención al cliente

Descripción completa del empleo

B9 is a FinTech company that offers a full suite of app-based financial services to "unbanked" workers in the U.S. who are underserved by traditional banks, often first- and second-generation immigrants.

We are hiring motivated and experienced bilingual Quality Analyst manager for a remote position. As a Quality Analyst Manager, you will be joining our amazing Customer Success team and will be reporting to our COO and working hand to hand with the OP Supervisor. You will predominantly be responsible for leading the Quality, Training, and Learning strategy whilst also supporting the Customer Support Operation to deliver the fabulous customer experience.

What You’ll Be Doing

Quality Assurance: Conducting thorough and comprehensive quality assurance checks on products, services, and processes to identify any deviations or issues. This includes analyzing data, performing audits, and implementing corrective actions.

Compliance Monitoring: Monitoring adherence to quality standards, industry regulations, and company policies. Identifying gaps or non-compliance areas and recommending appropriate measures for improvement.

Performance Metrics: Establishing and tracking quality performance metrics, such as defect rates, customer satisfaction scores, and process efficiency. Analyzing data trends and providing insights to drive continuous improvement efforts. Same as applying corrections to achieve a top performer behavior and at the same time termination if needed.

Process Improvement: Collaborating with cross-functional teams to identify areas for process improvement and implementing best practices. Participating in process reviews, root cause analysis, and developing action plans to enhance quality and efficiency.

Documentation and Reporting: Maintaining accurate and up-to-date documentation of quality processes, procedures, and findings. Generating regular reports and presenting findings to stakeholders, highlighting areas of concern and improvement opportunities.

Training and Support: Providing training to new agents and up-training to current agents. Support team members on quality standards, procedures, and tools. Promoting a culture of quality awareness and fostering a customer-centric mindset across the organization. Training new waves.

Qualifications:

· Education: Bachelor’s degree required

· 2 or more years relevant experience in Call Center

· Previous experience conducting training courses and call center quality audits

· Software Knowledge: Microsoft Office, Zendesk is preferrable

· Proficiency in English

· Experience working in a fast growing and dynamic environment/company.

· Easily adapting to new procedures and workload.

Key skills:

· Highly self-motivated, proactive and organized

· Technical and analytical with ability to convert data into insights

· Effective interpersonal and presentation skills

· Creative approach to training and a desire to make learning interactive

· Attention to detail

· Excellent communication skills (verbal and written)

· Coaching, training and development

· Customer obsessed and resolution focused

· A friendly and professional demeanor

· Problem solving and thinking outside the box.

Starting salary of $850 USD during probation and $1100 after probation.

No law benefits.

CV in English.

You have to be based in Mexico.

Job Type: Full-time

Pay: $15,000.00 - $19,800.00 per month

Experience:

QA: 1 year (Required)
Training: 1 year (Preferred)

Language:

English (Required)

Work Location: Remote

Postulación rápida

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