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Gen AI Software Engineer
Workana —México
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Python
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Gen AI Software Engineer
Workana —México
5+ years backend/software engineering experience (Python preferred). You will work on voice AI, automation pipelines, data processing, and AI-powered customer…
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Gen AI Software Engineer

Workana -
México

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Azure
Derecho
Ingeniería de software
C#
Herramientas de automatización
Seguridad
Python

Descripción completa del empleo

We are seeking a GenAI / Applied AI Software Engineer to join one of our client's team and contribute to ongoing AI and automation initiatives within contact center and BPO environments.

This role is ideal for a hands-on engineer who enjoys building real-world AI solutions in production — not just prototypes. You will work on voice AI, automation pipelines, data processing, and AI-powered customer experience solutions in a multi-cloud environment.

You’ll collaborate with a small, senior team while being trusted to operate autonomously and ship practical solutions.

What You’ll Work On

AI-powered voice agents and conversational AI
Sentiment analysis and conversation intelligence
Backend automation and workflow orchestration
AI-assisted redaction of sensitive data (e.g., credit cards)
Data pipelines feeding AI systems

Requirements

Design and implement applied AI solutions in production environments
Integrate LLMs, AI services, and automation tools into business workflows
Collaborate on system architecture across multi-cloud environments (AWS/Azure)
Build scalable, secure, and compliant solutions
Evaluate and integrate new AI tools pragmatically and cost-effectively
Contribute code directly and participate in technical decision-making

Requirements

5+ years backend/software engineering experience (Python preferred)
Proven experience implementing AI solutions in real business contexts
Experience with APIs and system integrations (FastAPI or similar)
Familiarity with cloud environments (AWS and/or Azure)
Understanding of data privacy and security best practices
Ability to work independently with minimal onboarding
Strong problem-solving mindset and pragmatic thinking
Experience in contact centers, BPO, or CX tech
Familiarity with workflow tools (Power Automate, Logic Apps, n8n)
Familiarity with LLM-based applications and concepts like Retrieval-Augmented Generation (RAG)

Nice-to-have

Experience with Amazon Connect or voice AI systems
Exposure to compliance frameworks (SOC, PCI)
C# experience

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