20 publicaciones de empleo destacadas de cloud security en desde casa (¡Están contratando!)

Software Support Analyst
People Trust —Desde casa
- $20,000 a $40,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Postulación rápida
1d
CyberSecurity Consultant
Avertium —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Access
- Azure
- Administración de personal
Postulación rápida
Practicante de Ventas TI Bilingüe
Team Venti —Desde casa
- $8,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
- Programa de referidos
Postulación rápida
Security Analyst
Infios —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Mejora continua
Application Security Engineer II
Ellucian —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Desarrollo de software
- Seguro dental
- Permiso de maternidad y paternidad
Cybersecurity Pre-Sales Engineer
Thales —Desde casa
- Tiempo completo
- Azure
- Administración de personal
- Informática
Senior Cloud Infrastructure Engineer (Remote LATAM)
Atmosera —Desde casa
- Home Office (Desde casa)
- Bilingüe
- Azure
- Administración de personal
Postulación rápida
SAP Project Manager — SAP Activate / ALM (English Speaking)
Safebox LLC —Desde casa
- $91,182 a $102,580 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- PMP
Postulación rápida
1d
AWS Business Operations Specialist
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Senior Cost Engineer
Rivian —Desde casa
- $592,100 a $740,138 por año
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- CAD
- Ingeniería
- Seguro de vida
Cloud Engineer
EPAM Systems, Inc. —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Informática
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Sr. ECM Parts Configuration Specialist
Rivian —Desde casa
- $592,100.00 a $740,138.41 por año
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Ingeniería
- ERP systems
- Seguro de vida
1d
AEM Performance Tester (Mexico-remote)
Blue Acorn iCi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Contratos
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
GRC Analyst (Remote LATAM)
Atmosera —Desde casa
- Home Office (Desde casa)
- Microsoft Powerpoint
- Azure
- DevOps
Postulación rápida
Senior DevOps Engineer – Remote (Argentina or Mexico)
OpenSesame —Desde casa
- Home Office (Desde casa)
- DevOps
- Desarrollo de software
- Python
Postulación rápida
Cloud Engineer, DBA (Remote LATAM)
Atmosera —Desde casa
- Home Office (Desde casa)
- Azure
- Administración de personal
- Informática
Postulación rápida
AI-Native Software Engineering Director (OTE $100,000/year USD), Sparkrock
Ionic Partners —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- DevOps
- ERP systems
Desarrollador FullStack
Lambda Technologies Business Solutions —Desde casa
- Desde $28,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Azure
- DevOps
- Java
- Horarios flexibles
Postulación rápida
3d
Senior Security Engineer (Europe, Remote)
INTEL 471 —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- DevOps
- Desarrollo de software
7d
DevOps Engineer (GCP)
Particle41 —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Informática
- DevOps
Postulación rápida

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Software Support Analyst

People Trust -
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$20,000 a $40,000 por mes
Hace 1 día

Cualificaciones

Jira
Azure
Administración de personal
Informática
XML
Servicio al cliente
DevOps
UNIX
Inglés
SOAP
Licenciatura
Seguridad
ServiceNow
Servicios web
Linux
Habilidades de comunicación
Tecnologías de la información

Descripción completa del empleo

Position Title: Software Support Analyst

Client Company: Wavelo

Location: Remote (Work@Home) Latam.

Schedule: 9:00 am to 6:00 pm CST, M-F except for USA National Holidays

Duration: Full-Time

Company Background: Wavelo is a modern, event-driven software suite that helps telecom operators launch services faster, automate operations, and unlock their data for agentic AI.

We combine real-time integration, cloud-native BSS/OSS, and AI to turn legacy environments into agile, scalable, AI-safe operations — no replacement required.

Position Summary:

The Software Support Analyst is responsible for delivering high-quality technical support to both internal and external customers by troubleshooting software-related issues, managing support tickets, documenting resolutions, and collaborating with engineering teams. This role requires strong technical knowledge, excellent communication skills, and a proactive approach to problem-solving to ensure customer satisfaction and system reliability.

Responsibilities:

Customer Relationship Management

Provide technical support to internal and external customers via tickets and email.
Deliver timely, accurate, and customer-focused solutions while maintaining a positive support experience.
Conduct regular customer meetings to understand concerns, prioritize critical issues, and provide status updates.
Communicate bug resolutions and expected timelines effectively to customers.
Build and maintain strong customer relationships through proactive support and communication.

Project Coordination & Execution

Troubleshoot software issues and resolve customer incidents efficiently.
Assess and manage escalated support tickets following established problem management processes.
Create and maintain detailed problem tickets to ensure proper issue tracking and resolution.
Document customer interactions, troubleshooting steps, and resolutions for future reference and knowledge sharing.
Identify and address potential issues proactively to prevent major incidents.
Collaborate with engineering teams to report software bugs and assist in issue resolution.
Ensure support activities meet or exceed internal Service Level Agreements (SLAs).

Collaboration & Reporting

Work closely with engineering, product, and internal support teams to resolve technical issues.
Share knowledge and best practices with team members to improve overall support efficiency.
Maintain accurate documentation of support activities, issue resolutions, and customer communications.
Contribute to process improvements that enhance support workflows and customer experience.
Provide clear updates on issue status, escalations, and resolution progress to internal stakeholders.

Knowledge, Skills, and Abilities:

Strong troubleshooting and analytical problem-solving skills.
Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
Strong organizational skills with exceptional attention to detail.
Ability to prioritize multiple tasks while meeting deadlines and SLAs.
Customer-focused mindset with a commitment to delivering exceptional service.
Collaborative team player who works effectively across cross-functional teams.
Proactive, self-motivated, and able to take ownership of issues from start to finish.
Continuous improvement mindset with a focus on enhancing processes and customer satisfaction.

Required Skills & Experience:

Minimum 3 years of full-time experience in Software Support, Application Support, or a similar technical support role.
Experience troubleshooting software applications and resolving technical issues.
Strong understanding of:
HTTP
JSON
XML
REST APIs
SOAP Web Services
Solid knowledge of:
Linux and Unix fundamentals
Server automation
Basic scripting
Networking concepts
Security best practices
Experience using bug tracking and issue management tools (e.g., Jira, Azure DevOps, ServiceNow, or similar).
Strong customer service experience supporting internal and external users.
Experience working with ticketing systems and incident/problem management processes.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Job Types: Full-time, Permanent

Pay: $20,000.00 - $40,000.00 per month

Application Question(s):

How many years of full-time experience do you have in Software Support, Application Support, or a similar technical support role?
Do you have hands-on experience troubleshooting software applications and supporting customers in a production environment?
Do you have working knowledge of Linux or Unix, including basic scripting and networking concepts?
This position requires providing technical support to customers in English (written and verbal). How would you rate your English proficiency?
Are you available to work full-time from 9:00 AM to 6:00 PM CST, Monday through Friday?

Work Location: Remote

Postulación rápida

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cloud security empleos en desde casa

Software Support Analyst

CyberSecurity Consultant

Practicante de Ventas TI Bilingüe

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Application Security Engineer II

Cybersecurity Pre-Sales Engineer

Senior Cloud Infrastructure Engineer (Remote LATAM)

SAP Project Manager — SAP Activate / ALM (English Speaking)

AWS Business Operations Specialist

Senior Cost Engineer

Cloud Engineer

Sr. ECM Parts Configuration Specialist

AEM Performance Tester (Mexico-remote)

GRC Analyst (Remote LATAM)

Senior DevOps Engineer – Remote (Argentina or Mexico)

Cloud Engineer, DBA (Remote LATAM)

AI-Native Software Engineering Director (OTE $100,000/year USD), Sparkrock

Desarrollador FullStack

Senior Security Engineer (Europe, Remote)

DevOps Engineer (GCP)

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