3 publicaciones de empleo destacadas de training assistant en desde casa (¡Están contratando!)

Technical Enablement & Documentation Specialist
Workspan —Desde casa
- Home Office (Desde casa)
- Microsoft Powerpoint
- Administración de personal
- Salesforce
Postulación rápida
Country Study Operations Manager - FSP
Parexel —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Investigación
Corporate Trainer Remote
Viva Global —Desde casa
- $22,750 por mes
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d

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Technical Enablement & Documentation Specialist

Workspan -
Desde casa

Postulación rápida

Información del empleo

Cualificaciones

Microsoft Powerpoint
Ventas SaaS
Administración de personal
Derecho
Salesforce
MongoDB
Microsoft Office
Adobe Creative Suite
Liderazgo
Administración del tiempo

Descripción completa del empleo

About WorkSpan

The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling.

WorkSpan is building the world’s largest, trusted co-selling network.

WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies.
With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it.

Join our team for the opportunity to:

Own your results and make a tangible impact on the business
Develop a deep understanding of GTM working closely with leadership across sales & marketing
Work with driven, passionate people every day
Be a part of an ambitious, supportive team on a mission

About the role:

This role is responsible for building and scaling enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows.

Beyond content development, you will deliver structured enablement, operational playbooks, and guided learning experiences that reduce friction and improve partner success and adoption.

Key Responsibilities:

Core Responsibilities – Documentation
Build structured product documentation
Align documentation with product releases and changes
Maintain integration documentation (CRM, APIs, data validation)
Create troubleshooting libraries and error resolution guides

Core Responsibilities – Enablement (Expanded)

Create enablement assets:
- Step-by-step walkthroughs
- Quick reference guides
- Interactive demos (where applicable)
- Process maps and visual workflows
- FAQs, Common pitfalls and how to avoid them
Deliver lightweight training:
- Recorded sessions
- Live walkthroughs
- Office hours / Q&A sessions
Support-Driven Enablement

Convert support tickets into enablement improvements
Identify repeat issues and create targeted training
Build decision trees for faster troubleshooting
Partner with support to reduce ticket volume
AI-Ready Enablement

Structure content for AI assistants and copilots
Create modular knowledge blocks for reuse
Enable smart search and contextual help
Contribute to AI-driven support and enablement initiatives

Qualifications:

Required Qualifications
3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences.
Comfortable working in Agile, fast‑paced, customer‑facing environments.
Experience with SaaS integrations and CRM systems (Salesforce preferred)
Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides)
Strong time management and organizational skills
Highly coachable and strong ability to implement feedback
Ability to work closely and collaboratively with the team

Preferred Qualifications

Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie)
Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk)
AI tools (Claude, Gemini)
Strong technical understanding (APIs, integrations)
Ability to translate complexity into actionable guidance
Strong execution and ownership mindset

Postulación rápida

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