Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Supplier Master Data Analyst serves as the primary point of contact for employees, suppliers, and business stakeholders, delivering high-quality support across Supplier Information Management (SIM) and Procure-to-Pay (P2P) processes. This role is responsible for ensuring the accuracy, integrity, and governance of supplier master data to support procurement, invoice processing, payment execution, compliance requirements, and supplier lifecycle management.
The position plays a critical role in maintaining supplier data quality across enterprise systems while ensuring adherence to corporate policies, internal controls, regulatory requirements, and master data governance standards. The Analyst will support supplier onboarding, supplier maintenance, data validation, risk and compliance reviews, and continuous improvement initiatives that enhance operational efficiency and user experience.
This role requires strong experience with ERP and procurement platforms (SAP, Oracle, Coupa, Ariba), supplier master data governance, workflow management, and data quality processes. The successful candidate will demonstrate exceptional attention to detail, analytical capabilities, customer service skills, and the ability to collaborate effectively with global stakeholders in a fast-paced shared services environment.
This role follows an onsite work schedule and is based in Monterrey, Mexico.
Core Responsibilities
- Serve as the regional point of contact for business units, suppliers, procurement teams, accounts payable, and other stakeholders regarding supplier master data requests and inquiries.
- Process supplier onboarding, supplier changes, banking updates, tax information updates, and supplier deactivation requests while ensuring compliance with company policies and data governance standards.
- Review and validate supplier documentation to ensure completeness, accuracy, regulatory compliance, and adherence to internal controls.
- Maintain supplier master records across ERP, procurement, and workflow systems while ensuring data integrity and consistency.
- Perform data quality reviews, duplicate analysis, supplier record audits, and data cleansing activities to improve overall master data accuracy.
- Conduct root cause analysis of supplier data issues and implement corrective and preventive actions to improve process effectiveness.
- Support supplier onboarding and enablement activities, ensuring a positive supplier experience throughout the supplier lifecycle.
- Provide functional support and training to end users on supplier master data processes, policies, controls, and standard operating procedures (SOPs).
- Communicate professionally with suppliers and internal stakeholders through written and verbal channels to resolve inquiries and requests.
- Identify opportunities to automate, streamline, and standardize supplier data management processes while strengthening governance and compliance controls.
- Collaborate with Procurement, Accounts Payable, Compliance, Tax, Treasury, and Master Data Governance teams on cross-functional initiatives.
- Support reporting, metrics, and KPI monitoring related to supplier onboarding, data quality, service levels, and operational performance.
- Participate in User Acceptance Testing (UAT), system implementations, upgrades, and process enhancement initiatives.
- Support internal and external audit requests by providing accurate documentation and demonstrating compliance with established controls.
- Perform additional duties and special projects as assigned, including support for transformation, automation, and continuous improvement initiatives.
Skills and Competencies
- Strong customer service orientation with a focus on stakeholder satisfaction, supplier experience, and business partnership.
- Understanding of supplier master data governance, internal controls, compliance requirements, and risk management practices.
- Ability to interpret and consistently apply policies, procedures, and regulatory requirements to ensure compliance and sound decision-making.
- Advanced analytical and problem-solving skills with the ability to identify trends, root causes, and process improvement opportunities.
- Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment.
- Exceptional attention to detail and commitment to maintaining high levels of data accuracy and integrity.
- Strong written and verbal communication skills in English, with the ability to communicate effectively across all organizational levels.
- Ability to work independently while collaborating effectively across global teams and functions.
- Experience managing escalated or complex supplier data issues and serving as a subject matter expert.
- Continuous improvement mindset with experience supporting process optimization, automation, and operational excellence initiatives.
- Proficiency in Microsoft Excel and data analysis tools for reporting, reconciliation, and data quality management.
Experience and Skills
- 3+ years of experience in Supplier Master Data, Supplier Information Management (SIM), Vendor Master, Master Data Management, or related shared services functions.
- Experience supporting supplier onboarding, supplier lifecycle management, and supplier data governance processes.
- Strong understanding of Procure-to-Pay (P2P) processes, including procurement, supplier setup, invoice processing, payment execution, and supplier maintenance.
- Experience working in a high-volume Global Business Services (GBS), Shared Services, or Finance Operations environment.
- Demonstrated ability to resolve supplier and stakeholder inquiries independently while meeting service level agreements (SLAs).
- Experience performing data quality analysis, data validation, reporting, and master data governance activities.
- Strong communication, organizational, and stakeholder management skills.
- Experience supporting process improvement, automation, workflow optimization, or digital transformation initiatives is preferred.
Required Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, Information Systems, or a related field.
- Minimum 3 years of experience in Supplier Master Data, Master Data Management, Procurement Operations, Shared Services, or related functions.
- Hands-on experience with supplier onboarding, supplier maintenance, and master data governance processes.
- Proficiency with ERP and procurement platforms such as SAP, Oracle, Coupa, Ariba, PeopleSoft, or similar enterprise applications.
- Advanced Microsoft Excel skills, including data analysis, reporting, lookups, pivot tables, and data validation techniques.
- Experience with master data management tools, workflow platforms, data quality solutions, or governance applications (e.g., Informatica, ServiceNow, MDM platforms) preferred.
- Familiarity with automation technologies, AI-enabled solutions, robotic process automation (RPA), and workflow tools is a plus.
- Bilingual English/Spanish proficiency preferred.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
